-
February 2024 by Karina N Gomez Guzman
$26 to drive through the machine. They don’t even dry the car. i asked if they did my wheels afterwards said yes and they didn’t. Just horrible
-
February 2024 by Diego Medina
Today I visited the Mister Car Wash and had a mixed experience. On the positive side, the automatic car wash functioned as expected, providing a satisfactory exterior clean. The absence of a TV in the lobby also created a peaceful waiting environment, which I appreciated.However, the interior cleaning service left much to be desired. While the front and back of the interior received a basic vacuuming, the effort did not extend to the trunk, where leaves I had were left untouched. Similarly, the areas between the car doors and the interior were overlooked, showing a lack of attention to detail. During my visit, I observed that the staff seemed more engaged in conversation and breaks than in thorough cleaning, with one individual notably pretending to be busy when under the manager's gaze.Although it's human to take breaks and interact with coworkers, the impact on the service quality was evident. I regret not checking the work before leaving and addressing these issues on the spot, but it was my first visit, and I was nervous. After reading other reviews, it seems my experience is not unique, with others noting a similar lack of thoroughness and an unhelpful response when concerns were raised.Because of this, I cannot recommend this location for those seeking a good interior cleaning services. While the automatic wash met my expectations, the interior service does not.
-
February 2024 by Andrew Lastrapes
Im not sure they even glanced at my back seat
-
February 2024 by Andrew Riccioni
Long time unlimited member here in Atlanta. Was just told you no longer clean interior w pet hair. This is a terrible policy. So you won't even wipe down interior windows, dash or leather seats? Your prices have gone WAY up yet services are less! I'm sure this is a corporate decision but it sucks!
-
February 2024 by Corey Harris
Horrible customer service
-
February 2024 by karen fedder
Paid $42 for an inside/outside car wash yesterday and tipped 10 in cash. I left the back seats down so they could vacuum and then requested from the gentleman that they pull the seats up and vacuum the rest of the car. They didn't do either. When I pulled away I realized they didn't even vacuum the floor mat under my seat.. I didn't realize until I pulled away and did not have time to return. I didn't mind paying the $42 but I did not get what I paid for.
-
February 2024 by S Davis
I love watching them work from the windows and today I am happy I was attentive. I witnessed a worker pocketing my Chick-fil-A gift card. I confronted him about it and he apologized and said I could have it back…THE NERVES OF HIM.My car was also cleaned poorly. They left trash on the seats…empty water bottles and oh the famous Chick-fil-a bag that was full of trash.I asked for management and explained what had happened. I was more upset with the fact the worker took my gift card. The manager’s response to the theft was, “they should take him from up here”. He refunded my $56 but they have lost a customer for life.
-
February 2024 by Marquis W
First time here and great customer service from the staff but didn't wash my vehicle correctly. I'm used to tires getting shined and rims super clean and the buffer at the end. I have platinum vip subscription. They scanned the tag on my car and I got a half-wash! Very disappointed but I will be back maybe they were out of tire shine and rim cleaner. So y'all get a pass this time! I'm from Tampa FL and I use this company MCW all the time. I've traveled here before and Atlanta and they washed my car correctly every time. This time I didn't like the outcome. Nothing is perfect every time. But I had to be honest and being this was a different MCW. It was my first time at THIS LOCATION. There are a couple MCW in this area. I believe three.
-
February 2024 by Cynthia O'Neal
Never have I ever gotten my car washed in the ☔, yesterday I did and it was an AWESOME EXPERIENCE! I've always thought that it wouldn't be noticeable. Boy was I wrong..I'm so old school I have always named my cars. This one is ? White, as of yesterday I called her Pearly White ? thanks to DeAngelo, Kaleem, Dominique and Brittney! ? satisfied ? doing a happy ?? keep up the good work!!! Still earned 5 ⭐ from me!
-
February 2024 by Forrest Coley
Why didn't the spinny things spin or wiggly things wiggle or chamois rolly thing roll?
-
February 2024 by Raheem Hamilton
Worst experience. It’s 20 + for the wash and it dont include vacuum. They won’t let you use the vacuum either. Over all not worth it. Also staff is rude and don’t care
-
February 2024 by Judy Caldwell
Windows were not clean so I’m headed home to clean them. I probably will not return unless I just want a wash and don’t want them to dry the vehicle.
-
December 2023 by C Brown
I have given this carcass a try 3 times on ponce. The 1st time I arrived at 8am when it opened. No one was they to clean the inside. Ran the car for exterior wash no tire shine was applied.2nd time I get the inside clean and crumbs were left in the seat and the wheels were dirty (had to ask someone to clean the wheels.3rd ti.e run it through for a exterior, stopped and asked the guy if the tire was working and got home and no tire shine. I pay for the new Titanium wash. Horrible
-
November 2023 by Jennifer Roland
I’ve been coming here for 10 years since it was Cactus car wash. I continued to come even after it changed to Mr Car Wash. I pulled up for an inside and out clean today and the person said I have to go to detail because my car was “too dirty.” Said it would cost a minimum of $70 and be an hour wait time. They wouldn’t allow me to do the drive through wash. This is a stupid business policy. My car isn’t that dirty, just leaves and normal grime on the outside. Just cleaned it a couple of weeks ago.I’ll never come to this business again. I’ve never heard of a car wash that won’t accept your business because your car is dirty lol. Here are some pictures for reference.I guess if your car is dirty and you need it washed, Mister Car Wash may turn you away
-
November 2023 by Mark Reed
I took a car there that was covered with tree sap. It was so bad I had to clean the windows before driving over there. They did a great job and the car looks much better now.
