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December 2024 by Grant Bright
No longer have parts, just sales
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July 2024 by brooklyn arias
Terrible experience. The staff is extremely rude and unpleasant. I would never In my life step foot in this place again. Sorry excuse
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January 2024 by Tripp Harper
Today I had a great experience! I walked in just to look and Jerry spent a lot of time with me and was very understanding with my price point and led me on to the sale of my Starwalker pen ! Thank you for being so kind and helpful. I will certainly be back to see Jerry to feed my new addiction!!
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November 2023 by Shawn Penoyer
We loved it! For our anniversary. We purchased 2 beautiful writing instruments and added our handwritten signatures engraved on each at the suggestion of our wonderful salesman, Jerry.
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October 2023 by World Traveller
They always have what I need and the staff is always professional and knowledgeable. BTW Montblanc is planning to retire the Marilyn Monroe pens next year.
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January 2023 by Whitney Larita
RUDE, Rude, RUDE! Female manager on shift today was so rude. Attitude for no reason!!! I was trying to see how the services work and she had nothing but an attitude. Trying to belittle me for asking how does this work. With that , I will never shop here. And you shouldn’t either !! Wow. Worst customer service coming from manager !! Unbelievable!
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October 2022 by Sarah T
Jerry was very helpful. Great customer service.
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February 2022 by Doris Mott
I have bought here many times but wasn’t the great service I expected at this time, they forget offer us a drink and check our e-mail for a recurrent customers anyway.
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December 2021 by Ali Elnaamani
Not a great experience. Have shopped at Moncblanc in 3 different countries and a few states. This one the staff were cheap and almost rushing customers through a purchase rather than make it an experience.
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September 2021 by Cristofer Mccutcheon
It was everything I thought it would be and more the young lady that help me wish I remembered her name. She know everything about the items a walked us through the types and the history of the items. We will be returning!
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August 2021 by Chris Klbecka
Professional service provided with incredible attention to detail. See Nadine who goes above and beyond for whatever you need. She is phenomenal. Keep up the great work Nadine!!! Thank you.
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July 2021 by Noor Khan
This place was Amazing. Jerry was phenomenal to work with. Top notch service. I'm a salesman myself and I must say true salesmanship is quite the craft. It was fitting to see a man like Jerry as a brand representative. The job requires a certain elegance and mastery of eloquent speech. I felt royal while shopping here. I'm just a common man but it was a wondrous experience. Jerry was excellent and the ladies working there were top tier too specially Mckenzie. I was offered water, coffee which I politely declined but it was nice to have had that option if I was thirsty. Jerry pulled every wallet I was interested ( like 15 of them) and spent the better part of an hour with me with direct unbroken focus on me and my experience. He waited gracefully all that time while I narrowed down which wallet I wanted. Every question was answered rapidly with accuracy, no delays, no hesitation. That means great knowledge of product. You would think you would be pressured to make a decision fast but instead a fountain of knowledge was provided throughout the experience to help me have conviction in my choices and decision and I felt as if I had an eternity to choose. I was made to feel regal. I've never felt that way before. It was weird. It was unique. It was unparalleled excellence and I loved it. This may seem strange to say and I mean no offense by it instead I mean it as a compliment. I felt like a billionaire must and Jerry seemed like my longtime trusted advisor. Keep it up Jerry. One day we'll both have the Vasco de gamma geosperes
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June 2021 by CJ Holmes
The sale associate was super sweet. I think her name was Nadine. The store manager was not which is why I'm only giving 4 stars. Nadone was going to allow my little girl to use the store restroom but the store manager would not allow it. Not cool to spend $850 on a pen but forced to walk a quarter of a mile to use the bathroom.
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June 2021 by Kenny Song
Very kind and good
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May 2021 by Don Simon
Customer service was excellent and store was very nice. Sadly Lenox mall is a nightmare. They have metal detectors for entry, police everywhere. Every store has their own security guard. Top brands throughout the mall, but having that many police inside the store just kills any fun of shopping.
