-
May 2020 by Joey McGary
Nationwide through the Lloyd Pro Group has been wonderful to me. They truly value my business and have never said no to any responsible request. All of my claims are handled quickly and to my choosing. I recently dealt with Jennifer Sandt who was extremely helpful, professional, and valued my time and business. Happy customer for life.
-
December 2019 by Jess S.
I'm happy to see that people are getting good rates. The reason why is because Nationwide doesn't pay out for claims - and are rude in the process. Don't be confused, these locals aren't who you work with when you need them most. The whole ordeal of processing a claim is more than a nightmare. I was hit in Atlanta by a Nationwide customer (I live in North Georgia). Their client was found liable, but the company's customer experience and the lengths they go to nickel and dime you is insane (and yes, I've worked with insurance before and understand that generally it isn't pleasant). We tried to get ahold of our adjuster after the wreck. We never heard back and left two messages on his voicemail. He eventually called back, after 8 pm, and yelled at us for at least 15 minutes (I started timing it) because we left a second message after never hearing from him. After taking our statements he told us we had to move our car from the tow lot within 24 hours because Nationwide will charge you holding fees after three days. He then yelled at us again when we tried to clarify where the car needed to be towed. With no ability to get ahold of our adjuster, I set up to have the car towed from the lot (it was totaled and couldn't be driven). Nationwide hadn't looked at the car yet because they assigned it to someone on vacation and after much pressing and being literally yelled at with a raised voice for over 20 minutes, I found someone at Nationwide who said he'd help get the car looked at and towed to the Nationwide site. Long story short, over a week after our accident, the tow yard let us know that the car was being considered abandoned because Nationwide never showed up despite their promises (we were also told we were being charged). We also had to send our adjusters the police report and other things to facilitate the process because they weren't working on our claim. Basically, the company did everything in its power to delay looking at our only car and told us they wouldn't pay for rental expenses. We still have not been reimbursed for travel expenses from the accident home even though the Nationwide wreck line told us we would be if their client was found at fault. As you can imagine, the Uber cost was high coming out of Atlanta to Northern Georgia. So here we are, no car, paying for a rental even though they accepted liability. They use CCC which undervalues your car. For example, the comps they used had over 50k more miles than our car and didn't include our Special Edition features. When you try to send comps, they ignore them. We have been without a car for over a month, have been given prices for cars that don't match ours, and have been yelled at multiple times. Also, I've spent at least three hours per day for a month dealing with Nationwide representatives, only to get my property and health valued at next to nothing. I am still struggling with health-related issues from the accident (which makes all the yelling even worse). Also, they don't accept Bluebook values. They don't accept similar cars unless they come from CCC, whose compatible vehicles aren't even on car lots - we called the lots to see if we could buy the cars. If you have special features, forget it. They are valued at nothing. We had less than 1k miles on brand new tires. We spent $700 and they offered us $25 because our tires were in exceptional condition. Good luck collecting fees for taxes or added value for things like AWD or special edition features because apparently it doesn't snow enough in Atlanta to make those valuable. Nationwide is not on your side. Use this insurance at your own risk. You won't be covered and they will undervalue your time, health and property.
-
April 2017 by Terrell 'Zo' T.
Tara Thompson worked with me to find me the best rate on my auto and renters insurance
-
September 2015 by Nathan Smith
This location has moved. This address is Sweet Samba. Nationwide should update their listing. I was told that their nearest office is now off Windy Hill in Marietta, GA.
-
November 2012 by Jon Richards
I couldn't ask for a better Insurance agency. When a bad wire caused a fire in my house, I called Shawnda and she was there within an hour and had the adjuster there 30 minutes later. Nationwide took care of my claim and I had a check to repair the damage a week later. Thank you Shawnda for takling care of us!!!!
-
April 2012 by A Google User
Shawnda Fowler has outstanding customer service and is speedy. She quoted me and was very informational. Highly recommended!
-
November 2011 by A Google User
I would highly recommend this Insurance Agency. I have been dealing with Mike for several years and he has been a wealth of information for all of my Insurance questions. He is also great in keeping in contact when ever I have had any issues. He has also always called me whenever my policy is up for renewal to make sure my insurance needs are being kept up to date.
-
October 2011 by A Google User
Mike has been my agent for a number of years. I had a different agent prior to dealing with Mike that never returned my phone calls or even checked up on me -- until after I decided to transfer. Mike is very professional, he follows up, and he is straight forward. I would definitely recommend using his services for your insurance needs.
