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January 2024 by Denise Fletcher-Cooper
Ethiopian coffee is greatWheelchair accessibility: Available
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January 2024 by Emmanuel Turner
Ms. Marilyn is amazing and she gave us great service.20/10 and I would highly recommend to speak with her.
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December 2023 by J. Johnson
I had a great experience at this location! Great service. Plenty of supplies of coffee options. Will be back for all of my purchases.
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December 2023 by Nayeli Soto
Great Experience With Amazing People. ❤️Brianna Bridges and Curtis Lewis gave amazing advice and were very knowledgeable. Both have amazing customer service and were very welcoming. 1000/10 would recommend and buy from them again. ❤️
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December 2023 by NF “Alphmom” Parents
Katherine and her team are simply amazing! Totally different stories when Curtis is there and K is not. Curtis DOES NOT want to be here or DO ANYTHING. a snub...EVERYTIME. Star at customers and NOT saying Hello. Waited for 15+ minutes without a greetings from anyone. 2 people standing behind the registers. Finally Curtis comes out with water jug and whiny about Doesn't care and doesn't want to be there.
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December 2023 by Casey Burke
I bought a nespresso vertuo form $200 less than 2 years ago and have been having problems with it for the last year. Instead of replacing it nespresso kept troubleshooting it as a quick fix and today it completely stopped working and I was told I couldn’t get a replacement bc warranties only last one year and of course if you buy one you can’t buy an extended warranty. These are a total waste of money and I have $50 worth of pods I can’t return.
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November 2023 by Alicia Jordan
Every time I come here, I get to catch up with Katherine, and she is an absolute gem. I look forward to trying the seasonal flavor, but I mostly love catching up with her. We have had the rare chance to learn more about each other, and that's what I love about my experience here. It's why I stopped ordering online. I enjoy the small treat (cup of coffee) and the greatest pleasure, seeing a familiar face and catching up with my friend Katherine. K- thanks for being a kind and awesome person. It's a pleasure getting to know you. You're a true brand ambassador, and I appreciate the warm conversation and cup of Joe!
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November 2023 by Holly Holt
I had an exceptional experience this week when I stopped by to pick up my order. Marilyn, Brianna, and Ghezel were super helpful and made my visit the best one yet! Their customer service was truly outstanding as they guided me through the new flavors of coffee with enthusiasm and expertise. Their dedication to ensuring customer satisfaction deserves commendation. Thank you for making my coffee shopping a delightful journey!
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November 2023 by Abby Lewis
I went into Nespresso today to do my bi-weekly refill. Today I was greeted by Maryilyn and she made my entire WEEK! She went above and beyond. I don't even need anymore coffee, but I plan to go back in there next time she is working because she made me so happy. It's strangers like her that make a difference.
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October 2023 by Tyler
Addiction has been restored! ???In all honesty, these are worth every penny! Being able to wake up every morning and brew your own espresso is great!
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October 2023 by Richard Corbin
A hearty shoutout to the admirable team at Nespresso at Lenox Square for their exceptional service and genuine attention to every guest. Today, their living motto, “It’s about how we keep creating new and surprising experiences for our consumers, discovering extraordinary coffees, new recipes, aromas, and ways to guarantee in-cup excellence,” vividly came alive. This clear embodiment of philosophy has firmly secured my loyalty, and I eagerly await my return.During my casual afternoon hobble (due to recent foot surgery) into the Nespresso store at Lenox Square, I was unexpectedly enveloped in a welcoming and engaging atmosphere. My sole intention was exploration, yet the outstanding service and inviting aura enticed me into a delightful shopping experience.Upon entry, I was warmly welcomed by Barbara and Briana. Despite my foot surgery and visible discomfort, their sincere and endearing conversation lightened my spirits, shifting my focus from pain to the aromatic allure of Nespresso's unique selections. It's worth noting the admirable knowledge Briana possessed about the different coffees, enlightening me further and making my selection process a breeze. The exchange extended beyond typical store chatter, transforming my purchase of 11 exquisite coffee sleeves into a joyful interlude rather than a mere transaction. The process was swift, yet the ambiance, further enriched by Marilyn, Ghizel, and the affable store manager Katherine, compelled me to prolong my stay.The Nespresso Lenox Square team skillfully combined friendly conversation, empathetic engagement, and professional excellence, converting a simple store visit into an extraordinary experience. This dedication to superb customer service and creating unforgettable moments underscores their commitment to making every customer feel valued and appreciated.I so enjoyed this overall customer service that when I got home, I looked up Nespresso's Values. "WE CONSTANTLY DELIVER ‘EXTRAORDINARY’." Yes, Barbara, Brianna, Marilyn, Ghizsel, and Katherine, you indeed delivered extraordinary not only to me today but to everyone I watched you all engage with this afternoon. You are living your company's values, and this deserves a standing ovation! The part where it says, "It is about how we care for each other and our planet. Always," you all at the Nespresso at Lenox Square have this solidly established. KUDOS!In the hectic rhythm of life, discovering such an oasis of friendliness, understanding, and top-notch service is a rare jewel. I left not just with a trove of Nespresso pods but also with newfound acquaintances, turning an ordinary afternoon into a cherished memory. To the entire team at Nespresso Lenox Square, thank you for your outstanding service and genuine warmth. I will certainly return and encourage my circle to do the same. Cheers to more delightful coffee experiences and warm conversations!#NespressoLenoxSquare #ExceptionalService #ExtraordinaryExperience #HeartfeltConnections #UnmatchedQuality
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September 2023 by Latasha Morrison
I always experience the best service and have never had to wait for service. I’ve visited this store since 2020 when it was only a kiosk and have always had a great experience. I’m typically buying pods for my home and office. The sale people are really knowledgeable about the coffee pods and equipment. I like the fact they brought sampling back after the pandemic.
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September 2023 by Jennifer Glenn
Every time I’ve been in here the service is so incredibly slow. I just left the store. They had three people working there and no one greeted me or asked me what I wanted. I finally had to leave and I’ll just order what I want online. I hate going in there.
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July 2023 by Simon Beltran
Not sure if it was too early and the two ladies were not completely awake, but I left the place not feeling very impressed. I’ll give them another try.
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July 2023 by Marq Ponce
very rude staff. Inattentive and disengaged and unwilling to do their job. Worst experience in a Nesspresso store
