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February 2024 by Na L.
The two older gentlemen blowing up balloons should consider retiring. I listened to them talk poorly about customers who were calling the phone lines. Disgusting behavior. Please retire and stop being miserable humans. Highly unprofessional. May the universe bring the same energy back to them. The front lady was kind and professional.
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February 2024 by Ashley Adams
Love this location. They always get my orders completed on time.
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January 2024 by Isabel H.
The gentleman that run the balloon inflation area are the absolute best! I had such a positive experience thanks to their help.
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January 2024 by Lennard Gilham
Bree was amazing and took great care of us. We needed balloons for a balloon release. Not only was she sympathetic but she went out of her way to serve us quickly! Bree you are a star!!
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December 2023 by Wendy T.
There's no way to reach the store!!! They take the phone off the hook during business hours
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December 2023 by Bianca
Nice people, plenty of options
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November 2023 by Msdulie Msdulie
Very rude and no type of customer service skill. Also gossiping about a customer infront of other customers so unprofessional. This party city was one of the worst experiences I ever had.
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November 2023 by Brenda Barretto
It’s has everything for gathering varieties of things to celebrate and party, for all occasions of holidays. Wonderful place to purchases all things, love the greeting open the entrance of the doorway coming in… just love this places… they are everywhere…
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November 2023 by Ericka Jess
I should’ve taken heed to the several bad reviews on this store. This place needs to fire most of their staff. I called to see if they had any adult firemen hats because all I can find right now are children’s hats. I made sure to specify ADULT. The employee I spoke with checked and advised me they had 3 left. I asked if it was possible to hold one as I would like to pick it up when I got off work and was abruptly told “No” and then he hung up. I understand because it’s first come first served but the phone etiquette was piss poor.Once arriving to the store I asked an employee, an older bald man with glasses, where I could find the adult firemen hats and without saying a word he walked right passed me and keep doing whatever he was doing then pointed to some children’s firemen hats. When I reiterated that I needed an adult hat his reply was “that’s all we got” then he walked off.Very poor service, will not be returning.It’s clear that the department that responds to these reviews does not care about the customer service being provided at this location as nothing has changed.
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November 2023 by Sathu Bhogapathi
Pathetic service… Wish I could give zero stars. I ordered a Halloween decor item for an in-store pickup at this particular location even knowing was 40 miles away from my home as I needed it the same day evening. As soon as I received the ready for pickup email from the store, off I drove only to be told they can’t locate the item and don’t have more on the floor. I asked for the manager and the best he had to say was “The associate would have clicked the button by mistake to trigger the ready for pickup email, sorry we can’t help you”. Stay away!
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November 2023 by Fiona Grant
Placed an order for pickup at 1pm, at 1:15 they told me it is not ready yet because “they had a lot of 1pm orders” but didn’t apologize for the inconvenience. Told me they were just now doing the order and I’d have to wait at least another 20 minutes. What is the point of ordering ahead for a specific time if it’s not ready yet? When the employee came to my car, she didn’t utter one word even after I said thank you. Terrible customer service.
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November 2023 by Bree K.
they need to update the hours on google im seeing on yelp it says they close at 6 but google says 8.
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November 2023 by Pete F.
Awful service. This place is a wreck and never gets anything right. I'd recommend driving to another part of town for whatever you need
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September 2023 by leah
If I could put ZERO stars I would, their employees LACK customer service they act like they have an attitude when you ask a SIMPLE QUESTION. I asked about balloons and that man acted like I just ruined his whole day by just asking a question. I will NOT be returning EVER!
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September 2023 by A. Porter
Came here at 30 minutes before the store closed for birthday balloons! The lady stated that the balloons sections is closed I asked why she stated she blew up enough balloons for the day I can purchase whats out. I stated I only needed 3 boy birthday and I would take whatever the attitude was horrible I left and went to Publix in and out. Less than 5 minutes however the attitude of the employees need a revamp need balloons go to Publix