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January 2024 by Christos Markos
Came in to ask about some damage to my tire and whether the tire would need replacement. Troy was very helpful and said that I would not need a replacement. I appreciated his honesty and will likely come back in the future as a result.
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January 2024 by Adrian Harvey
I had a great experience with this location. The worker Troy was extremely helpful. They couldn't take care of my vehicle at this location. But he made sure my car was transferred somewhere else and fixed!
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January 2024 by Malcolm King
Unrprofessional and disorganized
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January 2024 by Carol Buggs
Needed a battery..booked at 3pWas out by 400p..Troy and David did a wonderful job..almost went to auto parts store so glad I used Pep Boys
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January 2024 by Kagsianais Alicea
Went to get a tire replaced at this Pepboys and Troy explained to me everything I needed to know about it. His customer service is excellent. I truly recommend his service and this shop.
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January 2024 by Rodrigue Asseh
Wow these guys are incredibly professional. Troy is forever my go to agent. We were fully satisfied with the quality of service. From dropping your vehicle to picking it up, you are provided with a link which provides real time progress.Great job again ??????
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January 2024 by Nautica McGhee
David is the best!!
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January 2024 by srivatsa yeluri
Service was great!
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January 2024 by Alex Everett
Before you decide to use Pep Boys for tire purchases or installations, I want to share a critical warning based on a recent and alarming experience at their 2653 Cobb Pkwy location which uses faulty and old repair equipment.After having new tires installed, we faced a dangerous situation where a brand new tire went flat while driving. The staff at Pep Boys admitted that this was due to the use of faulty equipment during the installation process. This incident highlights a severe disregard for vehicle safety. Using inadequate tools for tire installation poses a significant risk, especially when it leads to incidents like a tire going flat on the road. When approached for a resolution, due to the evident safety risks, Pep Boys refused to acknowledge the severity of the situation or offer any form of compensation. Their response was dismissive, despite the clear danger presented by their service shortfall.Given this experience, I strongly urge anyone considering Pep Boys for tire services to be extremely cautious. The safety of your vehicle should always be a priority. It may be worth exploring other service providers who demonstrate a commitment to both customer safety and satisfaction, considering this location uses old and malfunctioning repair equipment as the manager admitted.Your safety and the safety of others on the road should never be compromised. It’s crucial that tire service providers maintain the highest standards of equipment and service quality. Unfortunately, based on my experience, this Pep Boys fell short of these expectations, leading to a dangerous situation that could have been avoided.
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January 2024 by Chris Anderson
I have used this Pep Boy location since 2001 but never again. Set an appointment for oil change and to patch a tire on Thursday, for Friday their next available at 4PM. On arrival they had no record of me booking an appointment. The store manager Sara said no problem I will get you in. After sitting in the waiting area for 1.5 hours with no updates, I was told by Sara the manager, that oil changes routinely took two hours to complete. This is absolute nonsense. I booked an appointment the day prior that they failed to honor, they had no record of me booking an appointment. Finally after all the of waiting, the mechanic said he could not patch my tire and pointed out the completely wrong spot that had a leak. I asked him if he had even tested the tire for air pressure to determine where the leak was coming from, nope. I had to show him where the leak was coming from. Of course, he immediately said he couldn't do it. The leak was coming from the center of the tread, nowhere near the wall. This mechanic was surly and very rude in his response. I asked them to finish the oil change and to replace the tire in the bed of my truck as I was taking it with me. I had originally brought the tire in the bed of my truck. Sara, the manager then proceeded to quote me on a new tire from Pep Boys. I had paid for road hazard protection when I bought the tire from Pep Boys about 9 months prior. Her price for a new tire was $197.00 plus labor to install @ $60.00 and my road hazard protection had reduced the tire cost $60.00. I paid roughly $20.00 per tire for the protection. So technically I was getting a $40.00 savings, but I never paid labor to install originally as I did one of their labor free promotions. The road hazard warranty is a joke. Especially if you count the overall cost of four tires. She stated she was going to order the tire and have it in no later than 10:00 the next day and would call me to let me know. At 11:00 the next day after receiving no phone call, I took the tire to Discount Tires and asked them to patch if they could. Discount Tires is professional, courteous and within an hour had patched the tire FOR FREE and came back and told me it was an easy fix. I never told them of any issues with Pep Boys, they just did the job. The waiting area at Pep Boys is rundown and dirty with literally the stuffing coming out of all waiting area seating. The waiting area at Discount Tires is bright, clean and pleasant. The difference between the staff is the same. Pep Boys didn’t call me back with the arrival of the tire until after 1:30 on that Saturday but at that point I had my tire patched for free and received an awesome experience from Discount Tires in Woodstock, my new goto location for tires and service. Would recommend to steer clear of Pep Boys based off lack of service and unprofessionalism.
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January 2024 by cflingo
Shop is small but the service is great! Had rear brakes and rotors installed. They even found and repaired a potentially catastrophic issue with my front brakes that were installed at a well known dealership 2 months prior. I would confidently recommend this shop.
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January 2024 by Brandon “NeoSoul84” P
I had a great experience at Pep Boys today. Trey was very professional and gave me some great advice about my vehicle and how I should handle the maintenance on it. I’ll definitely recommend this location and I will be returning!
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December 2023 by Charlie Solo
I had 4 new tired replaced here. Casey and his team were exceptional!! This location is a small service shop, so they have a tendency to get overwhelmed, but they do a good job and their best to get you in and out as quickly as possible. Thanks for the good experience!
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December 2023 by Bassfaerie
I came for 4 things: oil change, new tire, low wiper fluid, and hubcap installation. I arrived on time for my appointment at 9:30 and they didn’t finish the work until 1:45. Not only that, they completely forgot to do my hubcaps and wiper fluid. I couldn’t wait around for them to finish the other half of the work since I was already much later to my job than I anticipated. Totally unacceptable. I would give zero stars if I could.
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November 2023 by Briaa L.
Needed a diagnostic for my car because my engine light was going on and off. My car was dropped off on Friday, called Saturday to see what was that status of my car and what needed to be fixed, got nothing. Every time I called I was put on hold for 20mins+ with no assistance. Eventually I had to go up there in person on Sunday to finally get some information about my car (after waiting inside for 20+ minutes before speaking to someone).