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April 2024 by Taneshia G.
Dear Petco Management, I am writing to express my extreme disappointment with the service I received at your establishment on April 23, 2024, between 3-5pm. My experience was marred by lies, falsehoods, and a clear lack of professionalism. Firstly, during my visit, your staff claimed that my furbaby had fleas. Distressed by this news, I promptly took her to the vet for a thorough examination, only to discover that there were no indications of such findings. This blatant misdiagnosis is not only unacceptable but also deeply concerning. It raises serious questions about the competence and integrity of your staff. Furthermore, I was shocked to learn that my furbaby's anal glands were not checked during the service, despite it being a standard request I made and staff advised they would take care of it. This oversight is not only neglectful but also potentially harmful to my pet's health. Adding insult to injury, I was charged several additional fees during the service, which left me feeling exploited and taken advantage of. As a loyal customer, I expect transparency and fair pricing, neither of which was evident during my recent visit. In light of these egregious errors and the overall lack of professionalism, I urge you to take immediate action to rectify this situation. I expect a full refund for the erroneous fees charged, as well as a sincere apology for the distress and inconvenience caused to both me and my furbaby. Furthermore, I strongly encourage you to review your training protocols and ensure that all staff members are adequately trained to provide accurate diagnoses and adhere to standard procedures. I sincerely hope that you will take my concerns seriously and make the necessary improvements to prevent such incidents from occurring in the future. Sincerely, Mali's mom
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March 2024 by Tanya T.
It took 20 minutes to get any help in the fish department. When the woman finally showed up, she spouted out a bunch of wrong information about goldfish. When I tried to fact check her (and...uhm I've had successfully goldfish for decades now) she got extremely argumentative. I started to wonder if she was on drugs or could benefit from a professional medication consultation. She was looking to argue. It was absolutely crazy. If you want an argument, go to the fish department here and see if the person working (I didn't get her name- purple hair, nose ring) will sell you a goldfish or any fish for that matter lol. It wasn't worth my time to stand there and argue with her so I left without a goldfish. The store is dark and messy. Such a shame.
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March 2024 by Olivia B.
BOPIS dog food! So convenient and you get a discount! Order through the app or online. Easy to drive up and have the staff bring to your car or go in and pick it up yourself! Boom!
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February 2024 by Jamila D.
NO!!!!!!! I didn't know what was wrong with my baby for a WEEK. I took him here for his first bday and the lazy, attitude filled groomer DAMANTE harmed my child. I am beyond distressed, typing this as I take him to hospital! PLEASE DON'T. the groomer who took care of him the first time is gone, you WILL NOT have a specific groomer. If he was going to have an attitude he could've at-least done the job right. Petco will NEVERRRRRRR see me or any other animal I own. Not even a freaking fish. They KILLED my first furbaby and I'm praying that haven't done it again. This company is at the bottom for a reason! I wouldn't go to ANY location.
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February 2024 by Styledby Stylez
I take my dog to get groomed by Taye and he’s so hands on and professional. My dog doesn’t like to leave me and he’s so patient with him.
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February 2024 by Stephanie McLin
It was smooth and simple
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February 2024 by Cheryl Nowak
Had exactly what I wanted.
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February 2024 by Jasmine Johnson
They are very careless when it comes to grooming! Do not go to Paige!!!
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January 2024 by cyndi burnett
Very helpful staff
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December 2023 by Mercedes Lorenzano
I just wanted to say to the vetco team thank you so much. I had a lot of questions and everyone was so polite and gave me lots of information for budget friendly options also thank you for the reassurance I will be recommending my friends and family to this location. Again thank you staff you guys are amazing! And despite my cat getting all her shots and chipped today she has been as calm as she was with you guys.
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December 2023 by Shirin E
My clients were kicked out of the store with their dog because the sales clerk was having a bad day. She was so rude. After spending $250 at the store, my client was kicked out of the store because she was using her purchased treats to tell her dog to sit and was rewarding the dog with those treats that she just purchased. I called to speak to the store manager and she refused to give me her name. I don’t understand what kind of training these employees get but this was the worst petco experience ever.
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December 2023 by Alex Collier
Amanda was extremely rude to another patron in the store that was actively buying soft toys after having her dog groomed at the same location. I will not be visiting this location again.
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December 2023 by John Anthony S.
Today I sent a client to this location to get their dog groomed, get treats and get a toy. This client had already completed all of these things before I had ever arrived. The client, in all of her excitement, shared that she was going to be working with a professor trainer (me) in a bit. Amanda, who identified herself as a manager, told my client that she needed to leave the store... I came in calmly, introduced myself to someone who was texting at the second cash register, and proceeded to ask if there was a way to salvage things. I explained that this woman had already spent close to $200 on grooming, treats and toys and that I didn't think she needed to walk away feeling this way about the company. Amanda was curt, rode and combative. Those of you who have been there know this. Those of you working with her know this. And those of you in charge of managing her have heard this complaint (please check the camera footage from today been 2PM-3:30PM. Even as I attempted to de-escalate and salvage this situation, she unfortunately fell into the "it's our policy" loop that people unqualified to manage anyone or face time with clients say when they've run out of patience and the ability to reason. The unfortunate part is we don't ever come to this location. Their reputation in the working dog world proceeds them. We weren't there to train at that location. We were there to buy supplies to train at my client's favorite restaurant about 100 feet away. Even after presenting my credentials and trying to reason with this person I was told I was being rude. It's all on the camera. I reminded her that her job, like mine, is a customer service job. And that stockholders were relying on her to get this part right. She simply would not let up. So here it goes, and so we are clear: Amanda, while you may have believed you were right, your aggressive and combative approach prevented you from discovering why we were actually there: TO BUY A TOY AND TREATS TO TRAIN WITH NEXT DOOR! You went out of your way to offend a paying customer - an active customer who came to your place with their new puppy. You robbed her of what should have been one of the best days of her life as a new pet owner - the first day, those first treats, and that first toy. That's a really crappy thing to do. That's the literal opposite of your company's mission statement. Had we been there to train, that would still absolutely be the wrong approach. The mistake was mine though. I sent her to you. I won't ever make that mistake again. So instead of the $167 she had ALREADY spent (we've since returned everything), you get a bunch of bad reviews. Ego concerning the wrong part of your job is why they should let you go. Your coworkers silence let me know this is who you are. The example you set for him was gross and the exact opposite of what you are there to do as a "manager". Management is a complex job no doubt. The moment you lose sight of the absolute fact that you are CUSTOMER SERVICE, you begin the countdown to your eventual and inevitable separation from the company. So good job. You win. A policy is not meant to be an excuse to abuse and destroy a customer base that doesn't belong to you. Nielsen reports 97 percent of consumers read online reviews, and that they trust reviews as much as recommendations from friends and family. To have a fighting chance in today's digital world, your business needs to be consistently getting new reviews. And you just got one from a globally respected K9 subject matter expert, university instructor, certified K9 SAR instructor and Training Director for one of the world's foremost institutions. I am willing to bet a few people will understand the significance of this review. Oops. P.S., A quick Google search reveals that Petco has more negative feedback online about this policy than they have positive reviews about the training they offer. May be worth considering if this policy serves your customers, your employees or your shareholders. See
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November 2023 by Seals Pace
All the staff is very people/pet friendly at the Sandy Springs office on Roswell Road. Robbin is especially helpful in getting our Munchie registered to see the providers in the office. Since this is our first time owning a pet and she's a pet owner as well, she gives us very valuable insight that has been very useful to us. She is, for sure, an asset to the office! Thank you, Robbin, for being an approachable person in assisting us in the care of the new addition to our family!
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October 2023 by Carrie Adkisson
I'm writing this review not about the store, but about Tyler in the aquatics department. Tyler is bringing a level of knowledge and passion that you'd normally find at an LFS to friggin Petco. He's super friendly and helpful and clearly cares about educating customers on proper fish care. Went out of his way to help me out with a tank purchase today, too. Thanks again!
