-
February 2024 by Darlene J.
petsma morrow location grooming salon is horrible, my puppy was there more than hour's from 9:30 am to 5:45pm! I finally got the manager who tried a compensation for 15% off the bill which did not address the issue but then when I got my dog home and picked him up I realized that they did not bathe him they sprayed that crappy cologne on him trying to cover up the fact that they had not given him a bath as a matter of fact they didn't even start working on him until about 4:00, I know because I was so mad by 4 I went to the shop and he was just starting to get cut! I will never use this location again! It happened before where they had him for 8 hours and I didn't realize that this apparently a norm for this location, I had switched to the McDonough location but I live closer to morrow and thought I would try it again....
-
January 2024 by Tracy Milner
Customer Service is very good polite
-
January 2024 by yadda10
if they answer the phone when you call.. go buy a lottery ticket... they dont even be busy.. I feel for the pet parents dealing with these weirdos...
-
November 2023 by Valisha Fleming
They was very helpful
-
September 2023 by Tyler A.
Mady and Des were so friendly and helpful ! I enjoy shopping this clean and well merchandised store ! Thank you !
-
September 2023 by Michael
Clean store, very friendly and helpful staff. Spend time getting to know the kitties, and help them find a good home :))
-
July 2023 by Satin “Satin Doll” Mosley
My go to pet smart kind employees! And great pet spa!
-
July 2023 by Blaine Berry
Love love this location and staff is super nice and helpful. I took my baby Dreamy and everyone was super helpful and attentive.
-
July 2023 by Christy Lambden
Took my Labrador in for a bath and furminator treatment. I understand how hard it is to manage a labrador's shedding, but I came home and was still pulling piles of hair off him. Very disappointed.
-
July 2023 by Ashanlie Bender
I Had The Best Experience Ever Thanks To Antonio (Store Manager). If You Haven’t Been There You Need To Stop By. He’s The Real GOAT. Thank You Antonio, See You Again
-
June 2023 by Erika Floyd
The store manager, Antonio, went above and beyond. He was super friendly, extremely knowledgeable, and he ensured all my questions were answered. As a new dog owner, I had a good shopping experience thanks to him. I will be back all the time!
-
June 2023 by Latasha O Byrd
Where do I start, I came inside the store to a few purchases for my shihtzu, I was so confused on what to buy. The store associate was super friendly in helping me. Then a young man walks up and made sure I found everything I needed from shampoo, the best brand of food for my furbaby. He even mention about the different behaviors I will expect to see with my shihtzu I was so amazed at his knowledge that I spent more then I was expected to spend because of his professionalism and knowledge of my breed of dog. This is my third time coming in that store and before compared to now I will continue to shop there cause Antonio and his staff is amazing. On a scale of 1-10 I give this petsmart a 10 for knowledge, friendliness, and most importantly professionalism. Way to go you guys and gal.
-
June 2023 by T’Vedt L
My customer experience here with Kenneth was not up to par.I dropped my pet off around 11:05 for a Bath & Brush with FURminator + FURminator luxury that comes with a FURminator brushing .. up to 20 mins.. in addition to teeth, nails, bandana, deodorizer.How did I receive a call at 11:34 saying my pet was ready ? How did she receive her “luxury” brushing that quick. Kenneth didn’t even take 30 minutes on my services.. I’m pretty sure at the pace he was moving, her bath was barely given as well.Not to mention he hadn’t trimmed her nails, & was sending her out without her bandanna. All of which he was charging me for. I doubt he even did her teeth.If I had not asked to receive what was owed to me & my dogter, he wouldn’t have done his job or given us anything.Kenneth seems to be a sweet kid, but he could definitely use some customer service training as well as a reminder to provide all services requested & expected to be paid for.As of right now, she’s still shedding all over the place & don’t even look like she had a spa day today. I’m not pleased at all & would really like a full refund or at LEAST do my services the right way.It’s almost as if this Pet Smart doesn’t even care about the fur babies.I am currently waiting on a call back from the management team to see how this will be handled. I will update my review then.
-
May 2023 by LaTara Wilson
I definitely absolutely in NO way recommend PetSmart to anyone!
Better Customer Service is needed in the Grooming Dept.
Better implementation of Grooming Policies MUST be conveyed when booking online appointments universally, not informed upon arrival!
A COMPLETE WASTE OF MY TIME!????????????
-
April 2023 by William Wirth
Highly recommend this Petsmart for any dog training lessons. Mary is exceptionally enthusiastic and knowledgeable and I can guarantee your dog will love her.
