Piedmont Physicians at Cascade is known for its friendly and welcoming staff, with many reviewers highlighting the pleasant demeanor of the front desk personnel and nurses. Patients typically experience minimal wait times for their appointments, often around 15 to 20 minutes. The medical professionals, including Dr. Bernardin and Nurse Practitioner Tonya Knowles, have been praised for their attentiveness and thoroughness during consultations. They listen to patient concerns and provide appropriate care, making visits feel supportive. However, some patients have noted challenges with appointment management and prescription refills, expressing frustration over waiting for medication and the difficulty of rescheduling missed appointments. Additionally, there are concerns about not being able to reconnect with the doctor after the initial consultation, which can lead to confusion regarding ongoing questions. Overall, while patients appreciate the quality of care and the engaging attitude of staff like Ms. Tammy and Dr. Moise, there are areas for improvement in scheduling and communication. Despite these issues, many patients feel satisfied with their experiences and the level of care received at this location.
Very profession staff, pleasant and attentive…stayed on task with their work while attending yo patients. Medical staff were pleasant, profession, and attentive to my health care problems and needs, and their tasks and duties that were part of my overall care.
July 2026
Very nice staff. Wait times are generally low and typically not packed with people. Lobby has plenty of space and seats.
July 2026
Staff was very friendly and easy to communicate with. The service was very timely, thorough and informative.
