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March 2024 by Edward Stain
100% hands down the WORST experience I’ve ever had having a pizza delivered. The order was completely wrong and on top of that all of the pizza’s were burnt. It takes forever to get anyone on the phone. The worst part is that even if you order over the phone or through the app they use DoorDash regardless. Because they use DoorDash they tack on an extra $10 in delivery fees for a $32 order and still ask for a driver tip on top of it all. This place is the WORST! You’re much better off ordering pizza from literally anywhere else in Atlanta.
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March 2024 by Kimberly B
This was one of the worst places. The order was cold and not complete. When we tried to call the location back we were hung up on three time and then they would not answer the phone. Every time you call they answer stating the name and after you give a description of what happened they will say “Oh we are only the call center”….so you are representing the company but can’t take complaints from customers but you can’t take my order…..wow
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March 2024 by Keith Murphy
Order arrive on time.
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February 2024 by Shaneese Melton
Very nice
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February 2024 by Christine Gravatt
Do not order from Pizza Hut.You will order through the website and without realizing it they use the 3rd part door dash.Usually doordash will text you updates but not when your order is canceled.I’m outside waiting for pizza for 30 minutes trying to call the store but each time (I called 4 times, they will send you to a call center and the people at the call center will put you on hold pretending to transfer you to someone else when I’m reality you won’t get anywhere)So I contacted doordash and they said they’d contact Pizza Hut and will issue a refund. It’s been a week and still no refund. Absolute ridiculousness. Do not order from here.
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February 2024 by Dex Parker (Kidd)
I placed an online delivery order with them & my order was given to someone else , me not knowing they use door dash as a delivery method . The driver called to inform me that my order was given to someone else & when he asked her if they’d remake it for me due to the mess up on their end we were told no because I’d need to cancel & order again . This is NOT okay at all & needs to be fixed & addressed .
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February 2024 by Sherry Etheridge
This is a place is an absolute joke!!! Do not order from here!!! I wished I had read the reviews first!!! Extremely poor customer service!!!!!I asked for the New Hot honey in my notes but did not get it. When I called and asked about it she said “ oh we don’t have that!” Then I asked about them not putting marinara sauce on the pizza and she hung up on me! I tried calling back a few times and they kept hanging up on me..I will be calling their corporate office. Oh she did tell me I could bring it back , and I told her I just paid door dash to have it delivered!!
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February 2024 by Annelisa Livingston-Phillips
I had a craving for pizza, so I pulled into the parking lot and walked into the small storeI was greeted with so much warmth and enthusiasm from the man and 2 women that it almost shocked me! That's very rare these days, unfortunately! But it felt really genuine!As I told the woman ringing me up what I wanted on my pan pizza, (marinara, cheese, chicken, bacon, pineapple, and red onion, with a barbeque drizzle on top, the man said that a less expensive way to get that pizza was to order a Hawaiian luau pizza with substitutions and then add the extra toppings. He then asked would I like jalapenos on the pizza as well?I said yes, that sounds really good!He said "I got you!" And went to the back to go make my pizzaWhen he was finished, he presented it like a live chef, with pride and a smileIt was beautiful and tasted even better!These 3 have guest service down to a tee!!And he went above and beyond to create the perfect pizza!!I left smiling! ?
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February 2024 by Requan Sessoms
THE ABSOLUTE WORST!!! If I could put no stars I would. As a tourist from out of town not knowing about them, I found out tonight….customer service is awfully rude and wait time is beyond slow until a point where food will be cold by time order is delivered to you. Will not recommend this Pizza Hut to NO ONE!!
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February 2024 by Angel Harris
Please stay far away from this Pizza Hut, customer service is horrible. Especially with the store manager or supervisor Shawana very unpleasant person. Shawana never smilesNor makes my visit to Pizza Hut a great experience! .. definitely will never be coming back to this locationParking: Just stay away from this pizza location.
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February 2024 by Jessica Kasper
Literally the worst fast food service I've ever received. Our order was canceled and the unbelievably rude woman on the phone claimed she called twice but "we didn't answer" even though we did. They hung up on US and had the audacity to say otherwise! We have the call logs to prove it! Customers are the reason you have a job whether you like it or not. A little respect isn't a hard ask.
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February 2024 by Alysa Adamson
I wouldn't know how the food was because my pizza never arrived. I can't get anyone to answer the phone. Thankfully, Papa Johns delivered within 20 minutes after I waited for my Pizza Hut order for 3 and a half hours. Just a waste of $33.
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January 2024 by Karen Rogers-Robinson
Neighborhood is rough around the edges but pizza was
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January 2024 by David Love
Delivered an incomplete ordered and couldn’t get assistance calling about it
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January 2024 by Joseph Waters
This is BY FAR the worst location in Atlanta. They take your order, don’t give you any notifications, wait until you call them after an hour of not hearing anything, and then tell you that they cancelled your order…giving zero reasons for the cancellation. Then when you call to speak with someone to get your refund, you might be lucky enough to only be on hold for half an hour, just to get your money back.Never again will I order from this location, nor any other location honestly. Pizza Hut lost my business all around. Just absolutely terrible! I have hungry and cranky kids waiting for pizza that was promised, just to be treated and ignored like their customers do not matter.Stay away from them!
