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February 2024 by MJaies H.
Jereson Smith was so amazing. I opened an account 20 days ago and was having the worst luck. Kerry Ann initially helped me and was so nice, but technical support was not of any assistance when trying to get my business account registered on app. Twenty days later I came into the Buckhead location and Jereson made my experience seamless. He was so calm and troubleshooting is clearly his expertise. I will make sure to come talk to Jereson anytime I have issues with my accounts! Thank you :)
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July 2023 by Summer Brown
This is NOT A USAA- it is a PNC. 1-10 do not recommend. Drove over 30 mins to this location only for the manager to tell me he knows the directions on Google and Apple Maps say that. So basically you know you are false advertising and have YET to change the false information.
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August 2022 by Kery Alce
Ms. Torria Williams is a gem!!! I had such a wonderful experience at your branch today. She made sure all of my questions were answered and all of my services were taken care of. Thank you so much Ms. Williams!!!!! and PNC Bank of course
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February 2022 by Tavaris Smith
Love them
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December 2021 by Cailen Ryke
If you have to make deposits on a regular basis, do yourself a favor and bank elsewhere. You will wait FOREVER in the drive thru, the inside of the bank is no better. The few staff I've interacted with couldnt care less.
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June 2021 by Makaila McColley
Excellent service.
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February 2021 by Jesh Garcia
RIP Wendy's
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January 2021 by Adam Wappes
Slowest drive thru ever. Plan on spending 45+ mins here cause they allow people to handle their personal banking in their 1 car drive thru
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September 2020 by Jacob Newman
I called yesterday to ask if a notary was available to notarize a document. They weren't, but said they would be back tomorrow. Fair enough.I came in today, then upon arrival, the employee who greeted me said the notary wouldn't be in until Wed of next week. It's a holiday weekend and I need this document notarized.I went to a nearby Chase Bank (who I also have an account with) and they confirmed they have 2 notaries available today and when I showed up, were in fact in the branch.1 star for my experience with this PNC bank today.
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July 2020 by Rick Higgins
Waiting over 30 minutes to bank in the drive thru couldn't be more stressful. The customer service experience has never been great but not it is beyond abysmal.
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February 2020 by Theresa Caldwell
Horrible!! I called the bank manager on Thursday and Friday. She never called back. I called her again on Monday. She spoke to me for 10 secs put me on hold and never came back to the phone. We have a nonprofit for victims of Human Trafficking. I’m not sure if that plays a role I’m so confused. I also sent her an email stating that I was on hold. She never called back at all or responded until this day!
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February 2020 by Jerry JT Thomas
Long long long wait every time. Folks are nice. Bank is clean & convenient but plan on waiting ?
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January 2020 by Anthony Earsom
I requested a card be sent to me on the 1st of January. Two weeks later still no card and because I did a change of address my account was put into a security review. I submitted all the necessary paperwork and no one has contacted me. This branch where I did most of my business has been a huge disappointment in regards to their customer service. Tasheera and the branch manager Victoria should be ashamed of themselves and their lack of understanding, to say their customer service is tepid at best would me being extremely generous. Neither follow up with customer complaints and there has been zero progress with getting a card sent out to me or getting my account out of this baseless security review. DO NOT bank with PNC this financial institution has to be the most unorganized, unprofessional and disappointing experience I have ever had. I’ve already opened a new account with a much more reputable bank, and already have that card but here I am still in limbo waiting to hear from this supposed “escalation team” so I can have access to close this account!
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January 2020 by anthony e.
I requested a card be sent to me on the 1st of January. Two weeks later still no card and because I did a change of address my account was put into a security review. I submitted all the necessary paperwork and no one has contacted me. This branch where I did most of my business has been a huge disappointment in regards to their customer service. Tasheera and the branch manager Victoria should be ashamed of themselves and their lack of understanding, to say their customer service is tepid at best would me being extremely generous. Neither follow up with customer complaints and there has been zero progress with getting a card sent out to me or getting my account out of this baseless security review. DO NOT bank with PNC this financial institution has to be the most unorganized, unprofessional and disappointing experience I have ever had. I've already opened a new account with a much more reputable bank, and already have that card but here I am still in limbo waiting to hear from this supposed "escalation team" so I can have access to close this account!
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September 2019 by Mason Bray
Slowest bank I have ever been to. On multiple occasions I have waited 45 minutes to an hour just to make a deposit.
