-
August 2024 by CREOLE QUEEN
I called to rent a storage at this facility. The guy was pretty cool. I drove from N.C. to ATL . When I got there the office was closed so I used my gate code to enter ( it actually worked) but my unit was in doors...I had no access code to get into the building. I tried to get in touch w/ someone anyone but no one called back. Finally my brother called customer service and the guy in customer service act like he didn't know what I was talking about until 20 mins later he finally gave me the code. I spent 1 total hours in the heat trying to get access to a door. So a few days later I go back to the unit to clear a few items and again no one was in the office. When I left a wal- mart of trash by a locked dumpster the manager called me to say I needed to come get the bag or she will charge me, I asked her if she can throw it away for me cause I was across town. She said ' No"! So when I got there I asked her did she have that light bulb to be replaced in my unit cause it was blown out, she said she didn't know about that issue. When we get to the unit my 12 yrs old son had to do her job and put the light bulb in cause she said she was on light duty at work. This will be my first and last time dealing w/ this particular property...I need someone who can do their job and not be on light duty!
-
May 2024 by Angel B
Avoid this facility at all cost! I drove 5 hours to pick up an auction unit. Upon arrival the manager was sitting in her car, after seeing me standing for 15 minutes she told me that she just clocked out for lunch, so it would be another 30 minutes before she could help me. I sat outside waiting and then finally she came to the door to let me know she was ready. I gave her my ID and then she states, “ You came all this way for just a table and paid over $300 dollars for a table?”. Keep in mind it was supposed to be a complete living-room suite, a table and a few other ends and odds. I told she had to have the wrong unit. At that point, she told me the man had wrote a bad check and picked up most of his items. Of course I wanted to verify the contents in the unit, but she stated I would have to pay and keep it if I looked. After taking the people from the auction facility, she agreed to let me take a look; However at that point I was ready to go. Not to mention she had me standing outside while she was on another call(hence the picture below). Needless to say I drove 5 hours, paid over $500 for a hotel for the weekend, paid $350 to rent a pick up truck- only to be mislead and stole from. I will never purchase another unit in Atlanta.
-
March 2024 by Raven Lindsey
Tay Was great with customer service today. He absolutely helped me out.
-
March 2024 by Robert Sieradzki
Horrible customer service. They cannot print out verification that I have been vacated. This is pretty ridiculous.
-
February 2024 by Joshua Woods
Very very very unprofessional.Purchased a unit and was denied because it was 5:30pm and they closed at 6pm.Also was asked for a refund and they took my money and did not refund for the unit I purchased same day.I highly suggest not going here if you care about your personal things.The manage “Trisha “ or tristian should not have a job dealing with others if she is gonna treat people like that.I understand we all go through things but I had someone help me with their truck and didn’t have him to come back the next day when I needed to be out my place .I hope someone sees this and it helps them.Thank you
-
November 2023 by Keylime Locksmith
Happy to service this public storage and their customers.
-
November 2023 by Alyssa Walker
Literally the worst experience ever. Everyone knows how stressful moving can be. dealing with this location added to that in a major way.I made a reservation for unit a couple days prior to move out date. On the day that I was supposed to be moving my things into my storage unit I go to this location and I cannot get in. I’m using the app and the app will not open the gate so I walk up to the access code box and type in the access code that was given to me and it says my code cannot be recognized. Now, during this time, there were other people who also could not access the gate. There was no one in the office, and when you called the phone number, no one answers the phone. Instead they tell you to leave a voicemail and someone will call you back. Well if I’m in the middle of moving, I kind of need to be able to reach someone in the moment. I called customer service and they can’t help me either so I go back to my apartment to finish packing up some more things and decided that I would try again later on that afternoon . When I get back about four hours later, no one is still at the office, no one is answering the phone or calling me back, and the app and access codes Still don’t work. When I call customer service back for a third time they essentially say there’s nothing that they can do and that they will send my issue to the district manager. They provided no solutions and left me in an extremely stressful situation , when I called back the next day to speak to someone in regards to my refund, they then said they would not or could not refund me. This by far has been the worst experience in customer service in a long time…nobody on site to help you gate code doesn’t work and customer service doesn’t care I would recommend going next-door to Extra Space Storage … They actually have business hours posted with a representative working on site every day.
-
October 2023 by Quanzail Seals
Great customer service and an very helpful staff
-
September 2023 by Fritz Alders
This may be the worst customer service experience I've ever had. REALLY. I reserved a 10x15 unit for Sept 1st. A couple of days after I made the reservation, realizing I needed less space, I called and asked a rep to downsize my reservation and to push the reservation out a few weeks. "Someone will get back to you within 72 hours, he told me." Which I thought was odd. Anyway, nobody called. So an HOUR ago, I dialed Public and asked the person who answered to make the changes. An hour later, after speaking with 6 customer service reps, I finally told they wouldn't do what I asked. So I'm giving up my $29 deposit and moving on to a company that will treat me better. Which I imagine is any other company in the storage space.
-
September 2023 by Justin Burns
I was having a horrible day until Trish changed it around for the better!! Thank you for your exemplary service on today!!
-
September 2023 by Len James
This place is a joke
Door locked and no one answers the phone at 2 pm on a Thursday
Absolutely unprofessional and unacceptable
-
September 2023 by James Williams
Lattice was very helpful outstanding person
-
September 2023 by brandon campbell
I will not talk bout what happened... Just know it wasn't good....
-
September 2023 by Terrence Adelsbach
Awesome staff and service
-
September 2023 by Alvaro Martinez
Chad And brian are great
