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January 2024 by Alia W.
I love going to this Publix. The employees have always been so nice to interact with and seem to be just all-around good workers. I just moved to Atlanta so I can only personally speak for the past month-ish (but hey that seems like a decent amount of time), but I love going there when I need a pick-me-up or a nice start to my day. They always have a great selection of food and some of the freshest grocery store produce which I especially appreciate. The store is very clean and I'm impressed with the level of efficiency (& patient attitudes haha) the staff is able to maintain even when the store is super busy. Please be nice to your retail/customer service workers! You can really tell here they're doing the best they can :)
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August 2023 by Coco V.
The woman at the CSR desk was abruptly rude to me as soon as I walked to the desk by asking did you see the sign? I turned behind me to see who was behind me and realized she was speaking to me so I said what sign are you referring me to read? The woman's response was the No dogs allowed sign. I said my dog is a six pound service dog that I carry around for anxiety when in public. The woman never said anything to apologiz. I wonder if the CSR is trained to know that you are not supposed to ask if a person who has a dog any questions?
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April 2023 by Jordie G.
I LOVE shopping at Publix with my family because my experience with the employees has always been above and beyond beyond what any other place can offer. It has been in my opinion the Chicfila of grocery stores.However In the future I will do everything I can to not only avoid this Publix but encourage EVERYONE I know to stay away from this location on Howell mill. Nobody deserves the horrible attitude and service this location offers in abundance. This place is a Walmart in disguise, NOT the Publix I've grown to love.
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August 2022 by Alexa G.
I moved a few months ago, making this Publix the closest one to my residence. Luckily, I'm able to find most sale items on stock each week I come in. So for the 4 stars: parking lot and check out lines. The lot is rather small, so shopping here at peak times maybe a little tricky. Most of the checkout lines are closed everytime I go in. Self checkout would be a nice feature here, but I guess due to the size, that will probably never happen.
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July 2022 by Jacquelyn Green
Terrible customer service from the pharmacist on staff. It’s a shame that some pharmacists forget that their customers are patients in need of medication. Much better experience at every other Publix pharmacy I’ve been to. Will never return here if I can help it.
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May 2022 by Piper M.
the pub sub workers put in EFFORT to move slow. And often make jokes with one another about how they wish they didn't have so many customers. There will be 4-5 women back there and only one working the sub line while the rest watch. it's truly shocking the lack of effort. Good sandwich though when you do have time to wait. and the employees themselves are always kind. Just so so slow.
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March 2022 by Aryeh D.
I come to this publix almost every week and get a sandwich from the deli. i have had vanessa make my sandwich on multiple occasions and everytime im disappointed. she is super rude and lazy when making the sandwich. she stacks all the toppings on one side of the sandwich and when asked if she can add extra she is rude and interrupts me with "what else?" in a very rude and blunt tone. she should be moved to a different department because this is obviously not where she is happy or belongs in the store. if i could give zero stars i would. terrible service everytime with her.
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February 2022 by Montserrat O.
This Publix is decent.. I'm not a huge Publix fan because I prefer to shop at Kroger. However being that this Publix is in the city and they are ridiculously understaffed everywhere in the area I can't really hold them accountable for how long I've had to wait for assistance or subs. The Publix down Roswell Rd in Marietta, GA is by far the best Publix I've shopped at so far. Hands down!! They have a wide variety of food selection and delicious pre made gourmet meals, and a huge wine and beer selection.
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October 2021 by Prince Stavros Cassadine
I witnessed some high levels of racial profiling today from an employee today who works in the customer service counter. I never thought an African American female would racially profile someone else after all that everyone is going through but not only did she make remarks, she told two other employees afterwards and made jokes of it. I am truly disgusted by this and will most likely tell everyone I know to not shop at Publix anymore.
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October 2021 by Prince C.
I witnessed some high levels of racial profiling today from an employee today who works in the customer service counter. I never thought an African American female would racially profile someone else after all that everyone is going through but not only did she make remarks, she told two other employees afterwards and made jokes of it. I am truly disgusted by this and will most likely tell everyone I know to not shop at Publix anymore. The lady really made me as a male feel like crap. Please let's address this.
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August 2021 by Poppy N.
This Publix is honestly not the best Publix. Customer service is horrible. Most employees don't greet you and are not helpful in showing you where things are within the store. The Publix on Marietta Blvd just 5 minutes away is a much more pleasant experience. Just prepare for a lack of genuine customer service here.
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May 2021 by Chris K.
Awesome experience every time I go here. Shout out to Linda at the register, she always greets me with a smile and asked how my day is going. Friendly place with friendly people! I know Publix is a big national chain, but this one definitely feels like a local community store.
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February 2021 by P H.
Dry terrible customer service Howell mill rd Never again horrible atmosphere
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January 2021 by Jordan K.
Most employees who work here are nice and friendly. Publix is a more expensive option than Kroger but I go to Publix for the convenience. They don't often have everything I need but it's a smaller Publix so that's understandable. One thing they love to do at check out is put 1 item in a bag so you go home with 3 million plastic bags. It's ridiculous and it's my fault because I keep forgetting to bring my own bag. I just don't understand the bagging logic but ... after just 1 visit I now have an endless supply of plastic bags to start my own grocery store.
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January 2021 by Christine K.
This store never has at least two items I need. You talk to the management and they said problem with production but the Westside Publix had both. So long Howell Mill going to Peachtree Battle or Westside even though not convenient. Tired of trying to deal with management.....