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April 2025 by Jean Kafer
good staff
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March 2025 by Neiko Brown
My usual experience here is great, but tonight was so frustrating that I had to leave a review. I arrived at 8:54 p.m. and waited until 8:59 p.m. before I was even asked my name or even acknowledged in anyway. I informed him that I had forgotten my ID in the car and asked if I could go get it. After a two-minute wait, I returned to find the doors closed. Why waste my time if you have no intention of staying open? Why not be honest and say I should come back tomorrow? The prescription was prepaid, so all I had to do was pick it up. This was a poor customer service experience, especially considering my usual positive experiences here.
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January 2025 by Connie Wardlaw
Love this place
Always friendly, always helpful
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November 2024 by Trey Emory
THE BEST!!! I felt so seen and heard by Darci and her team! Don't sleep on Publix's Pharmacy!
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April 2024 by Carroll Keen
Everyone at the Cumberland Publix pharmacy is courteous, helpful and efficient. If there is an available discount, they give it to me automatically. If the doctor needs to be contacted in order to process my refill, they call automatically. They send me texts when my meds are coming due for refill. And they are less expensive than two nearby drugstores.
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February 2024 by Anthony A.
This Publix has by far the WORST produce of any Publix I have ever been to. I left entirely after trying to get onions, Brussels sprouts, lettuce, avocado, and tomato. All of them were brown wilting and moldy. I have had this experience multiple times and it's always a miss. Publix, do better
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November 2023 by Kiara Small
I had my wisdom teeth removed and visited five different pharmacies to fill my prescription but they were out of stock. I’ve never used Publix Pharmacy and will never make another attempt. We called before visiting the pharmacy to confirm they had the medication and they would be able to file the prescription. We were asked to verify the prescribing doctor’s name which we did. I finally arrive with some relief only to be told she, the rude pharmacist could not fill my prescription. She stated the doctor in which we verified before, was too far for her to fill. I was completely irritated and already in so much pain. The kicker is, I went across the street to Walgreens and they filled the prescription without any problems. Moral of the story, great grocery store, below average pharmacy.
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October 2023 by Kat R.
Have you ever had such amazing customer service that you want to share your experience with the world? Well, I will start with Yelp. I also plan to call the corporate office to compliment Tracey, who is the Catering Consultant at Publix at Paces Ferry Center. I was attending a group event and asked to bring a desert. From the minute I called until I picked up my fall decorated cookie cake, I knew I was in good hands with Tracey. She was on it! She was super helpful, answered all my questions, and called me by name. I went the next day to personally pick up the cookie cake, and there she was! She was so nice, I chatted with her forever. And, the cookie cake was such a hit with the gals at my event! It was only $22.00 and fed a large crowd. Yay! Five Paws Up review for Tracey and Publix Catering. This store is my favorite as well. Shopping really is a pleasure!
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October 2023 by Simona F.
I give 2 stars to the Deli (where the fresh meat is cut) on Sundays. There's always a long wait, 1 person working, and no greeting or acknowledgement when you walk up. I love Publix but the deli needs help on Sundays...especially after 6pm. There are 3 people making sandwiches but only 1 person the take ALL of the deli orders. Please make it make sense.
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April 2023 by Larry H.
Let's start by saying there is a reason some ware earbuds. Cashiers was extremely rude and told a co worker don't speak to him he has earbuds in. (I understand some come to register on phone etc.)(Don't put everyone in the same boat, some are fighting battles you know nothing about)I proceeded to explain I am 80% deaf in my right ear due to a explosion when I was young. This helps me hear clearly in crowded areas. Second-The lady bagging my things drop them on the floor, and they looked at me as I picked them up off the ground with my hands full. I love eating my food after it has been in the floor... Horrible customer service.
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March 2023 by Gwen Sims
Everyone is so very nice and They go out of their way to get what we need when we need it!
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February 2023 by Gregory C.
Appreciate everything about this Publix for everyday grocery needs. The people here are always friendly and the store is clean, organized and bright. It's not a get in and get out type of store, and prices aren't exactly the lowest. However, one visit here will show you why this store is different. I do like the variety of Hispanic, Asian, and even British foods available. You can find a variety of tortillas including zero carb. Although I couldn't find a specific low carb brand that I typically buy here. The variety of sauces are on point too, but could not find the Siracha. The fresh produce is pretty amazing. Picked up some artichokes today which will steam for dinner. The deli and bakery are pretty amazing. You can buy food there and eat onsite for lunch and snacks. Definitely recommend this Publix as a large footprint store with lots of food offerings for your kitchen.
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January 2023 by Kellie L.
Publix just ain't the same as it used to be... I went this morning (Sunday) at 10:30 and was checking out around 11:30 am. Despite it being the busiest day of the week, they had 2 registers open. People were backed up 3 deep into the aisles. There are associates doing... something? Candy, magazines, go backs, standing around? Eventually, one more register was opened. They also had boxes and beds of material all over the floors in the aisles which, unless training had changed, Publix explicitly tells you not to leave unattended as this store does. They also don't do 2 and 2 (taking your cart out to your car)... In my years of shopping here, I've only had 1 or 2 people offer. Their produce is also terrible here. Moldy oranges, moldy tomatoes, moldy strawberries. Mr. George is probably rolling in his grave because of this store.
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January 2023 by Anita H.
I've been to this location a few times and after my experience today, I'll have to frequent this location a little more. Customer service here is superior, especially when you have team members like Chaundra (deli) and Candace (catering). Both of these women were without a doubt amazing and beyond helpful. This location is also a little bigger so there are more options throughout the store. Additionally, they have plenty of registers/check out lanes open including self-check out. Much easier to have an in and out experience if needed. The only reason why my review is not a 5 star review is because the produce section (while big) is not as nice as I would expect it to be. And to exit the parking lot is always a complicated order. Other than that, this location is really nice and I'll continue to go back. Who knows, maybe I'll give them the 5 star rating next time. Thank you, Chaundra and Candace! Give those women a raise!
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October 2022 by Marie S.
I have always shopped at Publix and it is by far my favorite grocery store. I've shopped at the same location for the last ten years and recently moved to this area. I've always found Publix stores to have the best atmosphere mostly because of the friendliest of employees. It's obvious that's a high priority. Sadly, this location has been very disappointing. I shop here weekly as well as the Paces Ferry location and experience unfriendliness, rudeness, and no care attitudes. I've had several experiences that have surprised me and definitely feel so out of character for the Publix locations I've shopped over many years. Hope it's not the sign of the times. A smile and some friendliness goes a long way.
