terrible customer service. the ppl hired to work here clearly have no interest in helping actual buyers.
January 2024
This has been the worst furniture purchase ever. Had a broken bedrail at delivery. Have been promised a replacement multiple times by salesperson Faye!!!! Don't buy from them. Lesson learned never accept any furniture that isn't right at delivery. Room and Board has the best customer service.
August 2023
Five stars for their help and support! They helped me figure out exact sizing for an item I wanted to buy that I couldn’t figure out on my own from the website and the corporate customer service representative couldn’t even figure it out over the phone.
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