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November 2023 by Michael Jones
I recently had my car auto service oil change and tire rotation at Rick Hendricks Toyota Sandy springs. The experience was very good from start to finish. Nicole Delaigle was friendly and professional and the quality of work was very good. Overall I was happy with the quality of service I received.
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November 2023 by Tommy Wright
My experience was incredible from the moment I pulled in to the spotless service department. I was greeted with a big smile from Reuben who is always cheerful. I was then greeted by Amy who got me all set and into the large waiting room with coffee and a nice area to work. They completed my service earlier than expected and the work as always was top notch.
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November 2023 by Carrie K.
Giovanny is the rockstar of the show! I brought my car in for service to resolve some issues with my vehicle and he was amazing. He provided excellent customer service, constant communication while remaining positive and respectful. The world needs more Giovannys!
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November 2023 by Larry Guzy
When the "Bring money to the dealer" light came on in my car, I delayed till the light became insistent. Easy to make a convenient appointment and Brandon looked over the needs since it had been 3 years since the last checkup and agreed the message was correct. The service was done earlier than expected now I look forward to smooth running for another 3 years!!
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October 2023 by Salt Dog
Wonderful dealership filled with wonderful, driven, motivated, and professional staff. Going into the dealership, i was already sold on a tacoma, but Milton sold me again. A lot of people worked hard to make the process as smooth as possible, and Milton communicated that brilliantly by how calm and composed he walked us through. I highly recommend this dealership.
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October 2023 by Fahad Hossain
Ms.Q, was amazing helping me get my first car to purchase. She worked with me over 3 days to make a deal and purchase my new car. Not being in the state long I need to have reliable transportation. She also; had me get set up with an insurance agent. I am now very pleased with this dealership I would refer Ms. Q to my friends and family to come here and see her. The finance manager Mrs.Montgomery was instrumental in getting me financed.
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October 2023 by Susan B.
I was an 11 year regular customer of Rick Hendricks Sandy Springs Toyota dealer, where I also bought the car. Service was mostly fine till recently was charged $750 for just the labor for less than 2 hours of 1 mechanics time. I wrote to both Service managers & general manager a letter asking for an explanation of this outrageous amount. It has now been 2 months & I have not had any response. So this is how you treat a loyal customer? I will never give them any business again & urge you not to either.
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September 2023 by Angie S.
I drive a 21 yr old Sequoia. It has over 300k miles. I was "that" person who used cheap garages just to save a buck. When the same issues kept reappearing, it was suggested that I go to a dealer. I visited Rick Hendrick Toyota in Sandy Springs recently and what a difference!!! The staff was extremely courteous and efficient. They explained what my issues were prior to making repairs. That made me feel very comfortable. I'd recommend this location to anyone. Chuck, Daniel and Brandon T. offered the level of service that one should expect from a reputable dealership. Thanks!Chris S.
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September 2023 by Brennan Torgeson
I definitely didn't go to the dealership intending to buy a car but im so glad I did. I've been wanting a Rav4 for 5 years and I finally have one. Jasmine was great to work with and I'm happy I could be her first sale! I'm loving my car and can't wait for all the adventures I go on with it.
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September 2023 by Demarkius Lamar
This is by far one of the best dealerships I've ever been to. I bought my car here and over the past year, they've been fantastic in every aspect. I had my car serviced today and Darrell Norwood took excellent care of me. I told him that I had to be to work soon and he made sure I got everything I needed done in a decent amount of time. They are truly lucky to have him.
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September 2023 by Jasmineelise
Compared to a previous dealership Rick Hendricks Toyota in Sandy Springs was so efficient. It took me only 2 days to find a car I liked and drive off the lot! A big thank you to Ms. Q she was amazing. The staff was very pleasant, Mr. Tori made the car buying process a lot more funny and worth it! I definitely recommend this car dealership especially if you’re buying your first car
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September 2023 by Lee-Martin Clarke
I used to own a Jaguar Ftype S. Eventually sold it to get into a new GR Supra! The dealership experience while owning that Jag was emaculate. Never had to wait at the dealership. Never dicussed cost until an actual estimate was made or until actual work was done. They always sent me home in Uber Black. At one point, i was greeted with a glass of champagne at the door. A little after I bought the toyota, it was having some issues with the door opening. It was this whole ordeal of them not wanting to look at it because the car was wrapped...ended up taking the door apart myself and fixing a bent rod. Ever since then, my experience at toyota dealerships near Buckhead Atlanta, where i live, has been awful, even for oil changes. A service that is normally a couple hours on a regular toyota but requires a special tech, oil and parts on the Supra. A multiday ordeal - which I dont mind. I take the car to the dealership and they cant even spend $15 to take me home? It just just seems like they dont care about their customers at that point or thet they only care about money. And as the owner of multiple businesses, that is a poor way to handle clients...That is...until I met Gregory Hawes of Rick Hendrick Toyota in Sandy Spring Georgia. I drove in expressing my frustrations. He simply said "no worries, i'll take care of it". I was speachless. They is a completly different attitude than what i was met with previously especially at other loacations. I was in an out in 10 minutes, left my car, they paid for my ride home, I came back a week later with all my concerns addressed. Conceens that were denied at other locations. This is a good example of customer service. Its not even about doing what the client wants, its asking yourself "how can i help the client acheive their goals" and I believe Greg went above and beyond to get me sorted out. It is my hope that Greg's methods becomes standard at his dealership and others. And if your response to this is "you sold a Jag and baought a toyota, you missed the point". Thanks again and huge shoutout to Greg!
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September 2023 by Jinsook
I’ve visited here and meet the best dealer in Atlanta, Jordan! Jordan helps me with a lot of kindness, effortness and even teach me how to safely drive on the road. I’m super glad to know him and get a new vehicle at Rick Hendricks Toyota!!
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September 2023 by Kendra Moon
Although I live in Decatur, I will never go to another Toyota service provider. The primary reason is Alex and the trust I have in his guidance and suggestions. Alex is knowledgeable and customer-service driven. He is kind and approachable and I trust his input about my vehicle. Alex’s work ethic, knowledge and people skills are what others should emulate. He would be an excellent mentor for new employees.
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August 2023 by Chris J.
Jared exceeded my expectations as a car salesperson. His approach was refreshingly different from other salespeople I've encountered. Instead of pushing for a quick sale, she took the time to understand my needs and preferences. Jared patiently walked me through various car options, explaining their features and benefits without any sales pressure.
