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November 2023 by Raef Grohne
Rocco's did a PPI on a 2013 Panamera GTS. It was a detailed report and because of the inspection, we ended up buying the car. We will be back for the servicing of the GTS. Thanks guys.
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November 2023 by Steve Stone Huff
The crew are always knowledgeable, kind and always willing to explain in detail what’s going wrong. My car always drives better after leaving it in their hands.
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November 2023 by The Shop Famous Pawn
The service is fast and friendly. The location convenient. The intake staff are knowledgeable about the services provided and proactive with information.
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October 2023 by Kenneth M. Green II
Roccos Garage was very professional from the beginning of my process. The worked on my Mercedes GLC 43, They kept me updated on each problem they came across and was very thorough with their details. It was an 5 star overall process. I would highly recommend them.
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October 2023 by Bailey Coffer
I was so impressed with Rocco’s. When I walked in the first time, I was worried I was about to spend an arm and a leg bc it was the nicest car shop I’d ever been in. It’s so clean and pretty inside! But, I was pleasantly surprised by the cost. I had a friend have the same exact work done somewhere else and they paid almost double what I did. The guys at the front desk are so welcoming and nice, too! They really make an inconvenient thing more enjoyable for sure! My 4 year old is obsessed with cars and they made sure to include him, and showed him some of the cars there. I’m so glad I found Rocco’s! I’ll never take my car anywhere else.
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August 2023 by David Grano-De-Oro
They are my default shop for all things with my Porsche Boxster.
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August 2023 by JonathanH
They are well run. Nice alternative to dealer service. Not sure they are less expensive than a dealer, but easier to work with.
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August 2023 by Don Warren
Rocco's quickly answered my call where other shops ignored it. They quickly evaluated my Mercedes issues and gave me a quote. It was very high and even though they could have made a lot of $ they advised me to not make the repairs and to use the $ towards buying a newer vehicle. I appreciate their honesty and if my next car needs repairs I will bring it to them. Thanks for not advising a repair when it doesn't make sense!
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August 2023 by Tom Carpenter
Very good experience with the Cheshire Bridge location. Tristan and the crew were very helpful in solving my problem. Will reccomend them in the future.Service: Exhaust
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June 2023 by Shaunta B.
I would not bring your car here especially if you are a woman, they will overcharge youI bought my Mercedes Cla 250 In just to have the radio fixed. They gave me a $600 bill, and told me it was for attempting to fix the radio. The radio was never fixed the car was returned to me the same way I bought the car in. Also had my Porsche sent to other locations only to receive and estimate of $13,000 on repairs, sent the estimate to several mechanics to get a second opinion, and they all were stunned at the estimate being so high in labor cost. Will be picking up both of my cars today, and won't be returning hopefully they will get some honest working people there. Because if I would of known I had to pay $600 for a unfixed radio I wouldn't of even left my car there. - David was who I spoke to today thanks for not explaining this very important detail. I travel for work and now I will be working overtime out of state with no radio I'll have to actually listen to my coworker talk for 6 hours instead of my music of choice.
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June 2023 by Todd
Good front desk customer service and I'm sure the work was done well. Very, very overpriced though. Not for regular folks, so maybe I was naive here. I had to go with the repair due to being in a bit of a bind time wise, but I would not recommend this shop for routine jobs. Around 1600 USD alone for changing brakes and rotors. Anyone who works on cars knows this is a crazy price. Sure, OEM parts, but this is just crazy for a dealer alternative. Was told the car would likely be done in a day but it took 2 days. Not necessarily anyone's fault but I would appreciate a more forthcoming estimate of time. Shop asked to change oil for 253 dollars and top off fluids. Come on now. On top of that, the complementary car wash was not done due to some body damage. I've taken this car in the same condition to Bavarian Imports and they washed it just fine, and did an infinitely more complex repair involving dropping the subframe to do suspension repair for far less money than Rocco's charged for a routine repair. I'm sure the work itself was well done, but do not come here if you're expecting a deal. Will not be coming again. I'd highly recommend Bavarian Imports over this place. You roll the dice to try some place new and get what you get though.
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June 2023 by Elaine J.
Completed oll change on Audi A3. Assumed cheaper than Audi dealership.....but was etremely expensive for minimal customer service. Price was ridiculous but I got it done because It was already overdue. No cost savings here. Will not be back!
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April 2023 by Theresa Santiago-Morgan
David and Tristan have been amazing through the whole process. Fantastic services and upscale manners. Will absolutely come back. A+ highly recommend. 10/10Service: Auto engine diagnostic
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March 2023 by Debbie Anglin
I had my vehicle at Sandy Plains Rd Marietta Ga location several weeks ago. They changed the oil, flushed the engine & swapped the solenoids to the tune of $811. Still had problems & Bryan proceeded to tell me I needed a new engine for the cost of 25K with 120K miles on the Mercedes. The price I paid for the work performed was ridiculous, but the cost of an engine was outrageous. I guess they thought they had a d*** female. I took it elsewhere and was told had engine problems, but could be repaired for approximately 5K. It appears to me Roccos is used to dealing with people that money is no problem. Not the case with me for I am in the average income bracket. I feel Roccos just simply lied to me and thought I was going to be a real s****** I would never use your company again and will tell everyone I know to run not walk, but run away from Roccos. Worst auto repair experience in my life.
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March 2023 by Helena McAllister
I came here to get my rear brakes done after being quoted for more at the Range Rover dealership. I only saved about $150 coming to Rocco but every dollar counts! Their process was very straight forward, everyone I worked with was super friendly and helpful, and so far I haven’t had any issues with my vehicle. I would definitely recommend them for your vehicle needs and I am sure I’ll be back. I also appreciated the representative following up with me the next week. Quality service can be rare sometimes so I definitely was impressed with them checking in!Update: I had to change my review to four stars. I would still recommend but I did have to come back to get my brakes replaced a second time which means spending more time and (although not much) extra money for my Uber to pick it up. Very nice people and they do offer a shuttle depending on your location and the time the car is done.
