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December 2023 by Gael R.
I went fast and then there my sweater that I got didn't have a price so I had to get get another one with a price tag so I went and I was grabbing it this lady that works there grabbed my hand and yelled at me to don't touch the clothes keep in mind that I didn't unfold the clothes btw bad Sam's club
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November 2023 by Jeffrey L.
The store it's self is basically fine, but the cafe needs attention. It's very disappointed to wait in line to find out once you get to the counter that the cafe is out of hot dogs. How hard can it be to think a head and keep the hot dog bin supplied for customers. Or at least and here's an idea put a sign saying the cafe is out.
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October 2023 by Nicole E.
No line at the gas pumps today. Even better that the gas is $3.08/gallon, that is such a deal. Cheaper than back at home too. Too bad this isn't exactly close to our hotel.
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October 2023 by Erin M.
The store itself is great. It's organized, stocked, and overall very clean. The staff is nice and helpful. However, the only thing that deters me from wanting to shop here is the checkout experience. Staff is not helpful with redirecting lines and helping people get out the door. It's always busy no matter the time, which is fine, but staff could alleviate the crowd. With this, the receipt scanning before exiting is always backed up. 1-2 people cannot maintain and each time I have been in this line there are typically 30 others waiting as well. A good opportunity for staff, specifically management, to step in. Great shopping experience until you're trying to pay and leave.
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July 2023 by Brad R.
Do not do delivery, it costs over $20 and you don't know what is missing. They missed a $10 item and I spent over an hour trying to get in touch with them. An over $30 disaster. It became a principle thing so I waited it out. Their computer systems and customer service stink. More Costco, Amazon and Walmart in my future!
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April 2023 by Scott D.
Warning! Don't ever buy tires here and expect to use the free lifetime rotation and balance they offer. The customer service is horrific. They are unable to pay enough for enough tire techs to actually provide basic services. Their tire department is barely functioning. It took me six months, calls with corporate and one meeting with a store manager to have my tires rotated. I now stand at an empty front counter hoping someone responds to the QR code to give me mycar back. I am going back to Costco for anything tire related. Goodbye Sam's Club tire department forever.
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April 2023 by Kevin W.
This location has a gas station. The gas is priced lower than everywhere else and the wait is not that bad. I damaged my card and had to get a replacement. I came early on a Saturday and nobody was in line for Customer Service. It took them about 3 minutes to get me a new card. Fast service. I went to the food court but they did not have pretzels, churros, or sundaes. Sad times. The wait to checkout at the food court and store is pretty long. I believe you can download an app and skip the checkout line. This could definitely save you 15 minutes. The staff were great and everything is what you would expect from a Sams club. Once again, they were out of rotisserie chicken. This is the 3rd visit where they have been out of chickens. To their credit, they have more in the oven but I did not have time to wait.
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April 2023 by William R.
Place was stocked staff was friendly. Wife found everything we needed. I don't recommend buying fresh produce this place oranges go bad pretty soon.
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February 2023 by Gabe P.
My friend and I came here on a Saturday afternoon. It was a really quick trip since my friend only needed to grab a few things. Typical Sam's Club experience. Very busy but that was to be expected on a Saturday. My friend got what she needed/ wanted. Checkout was fast. We grabbed some pizza from the café and left.
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January 2023 by Nathan B.
I was just here over the weekend, it was my first time shopping at this Sam's club as I just moved to Atlanta. As I was shopping over the paper towels and toilet section one of the workers walked up to me and scolded me on not having two cartons of eggs in my basket, and confiscated my eggs right out of my cart. He was telling me that I had to buy 2 at a time, I tried examining to him that I didn't separate the cartons, I just found them like that and I didn't know. He just walked away with my eggs and at that point I made the decision to buy what I had in the cart and never to return. I had to drive to Kroger and buy the rest of my groceries because I was so upset.
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December 2022 by Himanshu J.
Why are employees so unhappy and rolling their eyes. I had gone to pick my card and the member services lady rolled her eyes like i am asking for her kidney. And of course they don't have any physical cards . If you are out of cards just put a notice out , customers will stop coming to member services for it. The greeter was also rolling her eyes when i asked her where is member services . These are basic customer service interaction, no out of the way customer requests. You don't even have to be cheery or all smiles for them like at Chik Fila. A simple courteous response is enough. On the bright side certain things were cheaper than costco . It also has the cheapest Gas anywhere ITP and line keeps on moving . Just pick your stuff and avoid any interaction with employees .
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August 2022 by Dn B.
Tire repair. For sure this not a review of All Sam's tire depts only the one on Claremont improper attempt to fix a flat (could not do it and when I took it to another Sam's was shown the problem and shown why it should not have been repaired). The counter guy told me after they could not stop the repair from leaking that they could not look up my receipt and he could not make and adjustment on a replacement until knew how old the tire was. Thought 75,000 referred to miles not age??? Any went to another tire dept they ordered tire installed it and adjusted the price (based on the tread level). Will never take my tire business here again.
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August 2022 by Sue B.
I am new to the area but have been a Sam's Club member for years. This Sam's club has the most unhappy employees I have ever seen. I had a few questions navigating the store and they were there to answer my questions but they all looked exhausted. Sam's/Walmart, do better! Take care of the people that are making you money.
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July 2022 by Rachel C.
This Sam's Club is terrible. The store is dirty (overflowing trash cans, dirty restrooms, etc.). They rarely have items in stock. The staff is unhelpful. If you are interested in eating at the food court, you might want to think twice. "IF" they happen to have pizza, it is usually burnt, barely lukewarm or both. If you have the choice, Costco is a million times better for value and customer service.
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March 2022 by Reva B.
This location is small but good. Staff is kind and efficient. Also gas is the best you will find in atlanta get the membership & shop her. Lastly, dont sleep on the jewelry section!
