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April 2024 by Katrina G.
Staff was really helpful with assisting me purchase a perfume that was sold out. I was able to get a travel spray of the Forvr Mood perfume. Located inside of perimeter mall but you can access the store without going through the mall. Highly recommend this location.
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March 2024 by Megan Y.
I came to this location beginning-middle of February to acquire my Beauty Rewards birthday month gift, as well as get some other items. Despite being very busy on a Saturday late afternoon, I was able to be assisted by two staff members - one at the back of the store and one at the front. I purchased some skin care and other makeup products, and was on my way within 30 minutes. At the cash register, I also found out I had enough points to also secure a rewards gift, which was lovely. I also learned that they have two entrances, and will definitely park at their other entrance next time so I don't need to walk through the mall. I do live closer to Lenox Mall, so not sure when I'll be back up this way.
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February 2024 by Pam Jurgensen
Hard review to leave. Like Sephora. But this location needs improvement.This store is great when brand ambassadors are working. I have had great customer service during holiday shopping in November in the past. But unless brand ambassadors are there, it's not typically that great here.Feb 26 was sub-par. I was in store shopping from about 1:05-1:20. Their were about 7 employees I could see and about 12-15 shoppers. 1 employee was stocking and cleaning. One was actively helping a customer. Two were talking to each other. And 3 more were talking to each other.I tried to locate several products, but the ones I wanted weren't available on the displays. I also wanted to try a few colors.Once I determined I needed that assistance, I purposely stood close to the two employees talking to each other. They were side eyeing other shoppers and gossiping. I stood there at least 5 minutes while I checked stock online to see if the products I wanted were available online for store pick up and determine if it was worth my time to check this store's backstock.These gossip girls didn't acknowledge me, and when they started discussing a mutual friend, I walked away to take a pic of the products so I could remember it later. Only then did another employee walk by notice and acknowledge me.I asked her if anyone could help me and that I wanted to try a few colors and check stock. She said she would color match me but needed to clear out her device. I figured that meant a short wait.So, while waiting, I started online shopping for the items that were unavailable at this location for store pick up. 7 min past. I noticed the employee clearing out her device was with another customer.At that point, I asked the person cleaning/stocking if they could help me get a product as they showed available, and one of the gossip girls said "I can help you but it will be a minute." So basically, she heard me ask twice for help and didn't help me or her coworkers. AND still dismissed me. So brazen to side eye in front of a customer too.I said "Nevermind I'll shop elsewhere" and left.Corporate needs to 'secret shop' this location and clear out some poor employees. I can't speak to the employees in the skin and hair section, but the gossip girls in makeup nearest the check out displays need a reboot.Shop here if you know exactly what you want and have lots of time. Otherwise, order online like I did. ULTA (yeah, I know not typically as service oriented either.) and brands specific .coms got my Sephora money today.If I decide to buy the exclusive to Sephora product in the future, it won't be at Perimeter mall.My ambassador experiences were 4 to 5 stars here in the past, but the Perimeter location was a zero today. Walked out empty-handed.
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February 2024 by Keke Lewis-Brown
There are employees standing around in this store avoiding assisting customers. A employee approached me and asked if I needed assistance, she avoided waiting to hear my answer and walked off before I could answer. The employees are standing around chatting to each other and side eyeing customers while talking on body microphones to one another. Tiffany is the only helpful person, she helped me and I noticed her going above and beyond to help others. There were at least 10 employees working at this location, there are too many products to have unhelpful employees staffed.
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February 2024 by Jamyra Ford
I had the worst experience Thursday feb15 I will never return to this location the staff around 4 ish was terrible! I didn’t get any help they follow me and my friend around watched us pick every item we ended up just leaving ! I will never spend a dime in this location and i will be reaching out to the cooperate office
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February 2024 by Vidal Sanabria
This Sephora is great with attentive staff and a large variety of fragrances that can be sampled.
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February 2024 by nese spearman
I spent a lot of money. But appreciate the staff help. I didn't mind the bill.
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February 2024 by Urmila Kodali
They have good collection for all skin type..only thing I observed was staff was less...if someone can help customers pick a item that would help a lot..
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February 2024 by Janelle R.
This is a great location and I love that you can access it from outside instead of having to go through the mall - this helps if you're in a rush or do have a need to shop elsewhere in the mall!Be warned - the weekends can get packed!!! Its usually a well stocked location. I recommend ordering online for pick-up if you're in a hurry!
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January 2024 by Victoria von der Brelie
This location is a bit limited in offerings but staff is very helpful. & It can be accessed from the parking lot!
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January 2024 by nallely lugo
I went in yesterday wanting to see/order a product for my girlfriend and so i asked apparently the on duty manger. He said he would couldn’t help me but that we would send over makeup person i was like ok sorry thank you and i waited a about 20 mins and no one came i had to ask a lady in the perfume side to see if she could help but i heard her say on the radio that i needed help In makeup. I proceeded to wait another 20 mins and i saw the manager i had talked to help out a customer even tho he told me he couldn’t help me. I ended having to wait in line so i can get some help i wasted almost and hour waiting around for some help. They need to do better because that was rude of him to do that and the fact NO ONE came to help me. This is terrible a location you have better luck going ANYWHERE else but here. And the only people who were helpful was two ladies a cashier and a makeup person.
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January 2024 by Olivia Howard
I had the worst service from the cashier yesterday. The store was already a crowded mess she could’ve at least made the interaction fun. She didn’t ask if I wanted to use my points, didn’t offer my Sephora birthday gift. I had to remind her of those things. Sephora’s customer service really went down hill.
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January 2024 by Fatima Pate
I went in today to purchase makeup for the first time in my life. I assisted by an associate named Vione. She was VERY pleasant & personable to work with. Vione was very knowledgeable and extremely patient with me as I explained what I was looking for and even watched a YouTube video I showed her lol. I am very appreciative of Vione and I most likely would have been in the store for hours trying to figure out what to purchase, she found what I needed within minutes. Thanks again Vione!EDIT: I wish associates could get commission, I just did my makeup with the products that Vione picked out and EVERYTHING EATS!!!! Thanks Vione ?
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January 2024 by Rehan Khaki
Great service!! Even for men
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December 2023 by Anagha Nandamuri
Friendly staff and good products
