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March 2024 by Danielle Duberry
Great customer service and hot fresh food !
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March 2024 by Rachana Eswarappa
Quick bite. Their milkshakes are too good as the name goes.. Usually their Shroom burgers ? are good with amazing mushroom filled with some type of sauce but this time. Unfortunately the last time I had this, it was more oily and didn’t taste great. They even have a vegetable patty burger which is new on the menu. It’s nice to see a vegetarian options in the recent days in the fast food industry. ?The shake shack is located on the food pavilion of the Lenox mall. The google maps location shows somewhere near the Gucci store which is incorrect and maybe difficult to spot the right location.?Vegetarian options: Good optionsParking: Free parking lot as this is located inside the Lenox Mall
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February 2024 by Taminica Land
Tee and Que are Amazing they have excellent customer service skills and the food taste like it comes from the Garden of
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February 2024 by courtney madison
Great
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January 2024 by Kenya Velez
I was so excited to see a shake shack since we've just moved down from the North. Unfortunately the young lady who bagged our burgers was sweeping and picked up the trash with the same exact gloves. I tried to get to the counter before she bagged the burgers however I was to late. I advised her I couldn't take the food because she had the same gloves on. She wasn't happy about this and whispered something to another coworker and changed her gloves.We weren't asked if we wanted a refund, I assumed they were making a new order. I didn't want to upset anyone any further so I just waited. This time we waited double the time. Just to wait again and see her exchange money amongst other things with the "new gloves". I'm sorry if this upset them but I'm paying for this food and rather not get sick. We didn't even take a bite and ended up throwing out our food, I didn't even ask for a refund. Lesson learned.
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December 2023 by E T
First time at a Shake Shack and I hope all of them are not run like this one. I fault this location's management for being out of ketchup, coca-cola, and strawberry lemonade. Especially during the holidays, businesses should be fully stocked, but to be out of all three of those at the same time? That means it's poorly run. Then, when I asked for extra bbq sauce, I was told they only had a limited amount. It wasn't until after I elevated my voice and said we received one bbq sauce for an order of two burgers, two fries, and chicken bites, did I finally get some extra sauce. This experience makes me question whether I want to visit a Shake Shack again.
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December 2023 by Andrew Contra
They decided to close in broad daylight, I made an online order, arrived, looked for them in the store for a long time, in the end they sent me away and rudely.
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December 2023 by Foreign Production
They the
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December 2023 by Gwyneth Brannon
Best shake shack I’ve been to! Great customer service and very nice staff.
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September 2023 by JAY SONG
Bugs came out from bag. It’s really nasty will not gonna comeback!!!
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August 2023 by Mia Teiko
Don’t go here go to Chick-fil-A instead warning *
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August 2023 by Jorge Diaz
Very nice
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July 2023 by Bryce Walker
Came all the way to get my daughter a burger from here because the business info says they close at 8, only to be told at 7:15 they were closed. Very disappointing.
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June 2023 by Ryuichi Yasuda
The item I ordered was not included.About that the clerk said it was in.This is the worst restaurant ever.i will never go here again
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May 2023 by Tiffany Werner
Great customer service excellent food. These burger is worth paying top dollar!!
