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November 2023 by John Petrou
The Howell Mill store in Atlanta was staffed by one very kind and professional young man last Sunday October 22nd. He took the time to figure out what color I was talking about by researching all my past samples and then mixed it. I went in the store less than 2 minutes before closing and this is what makes my experience there so memorable. I was never rushed or felt like I was keeping him from closing on time.
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September 2023 by Micole ST.Rozíer
I wasn't going to go to this location due to the bad reviews, however, my experience was great. The service advisor was very helpful and knowledgeable
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August 2023 by Tom Stanton
Boy I wish I had read the other reviews sooner. This weekend was my last visit to this store I have been using it for years because I live in the neighborhood behind it, but the prices are just astronomical, and I am not willing to pay them anymore. I went to Benjamin Moore down the street and paid half of what this store tried to charge me.
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August 2023 by Mark Thorsen
Total crooks at this store. Went in for 2 gallons of paint today and was told the total was $168!! I questioned it to give them a moment to correct their obvious mistake because I just purchased 3 gallons of the same thing the Friday before and the total was $119.00. All they wanted to do was keep asking for my phone number, so I left and went to the store on 10th street. Out the door for $39.36 per gallon. Unbelievable. Yes, I want to talk to someone from corporate.
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March 2023 by jose casul
I tell you this is the BEST A1 store in Atlanta. Jamie is the best.
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December 2022 by Rachael Cosgrove
Great customer service. Jamie went above and beyond to help me find the right paint match.
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October 2022 by Tywon Cunningham
Awesome costumer service! I didn’t expect to be helped and supported so quickly with the questions I had. Each team member checked on me and I felt valued. Thanks for the warm smiles. I’ll definitely be back to this location!
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April 2022 by Julian Reynolds
I was in the store today and the young that was at the counter did not look up or acknowledge me when I walked AT ALL! She was in the middle of a conversation with another young lady and continued until I stood there and made eye contact. Even then you would think she stop and say hello. No, she went on until she was good and ready! When she was finished I walked up she seemed annoyed because I interrupted her conversation! Where on earth do you find these people! I would think one needed basic customer service skills to work in a position Such as this!! I have managed hundreds of people in my career, and this young lady should be fired! I will never revisit this location!
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December 2021 by Constance J.
It has been hard trying to pick paint colors out for the last year. However, I was in the area and decided to stop in and purchase some more paint samples and I was pleasantly surprised by the customer service I received and how the sale associate Beonka took the time to help me. I greatly appreciate her taking the time to listen as well as make suggestions regarding paint colors and formulas. Job well done and I wish her all the best in the future.
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November 2021 by Warren Oberle
Just dawned on me. Paint is not better. Customer service terrible. Hours not convenient. Why have I been coming to this place?Called at 5 pm trying to get 2 gallons paint in semigloss to finish project. First store [rudely] said they did have any. Really. No semigloss. At all. In any paint. Right. Second store also said the didn't have any. I asked for 5 gallon instead. Suddenly found the two gallons I needed [I guess mixing 2 gallons easier than 5 gallon]. Arrived at 6:00 and 30 seconds. Literally not 6:01. Nope can't come in.Went to Home Depot and got treated with a smile. One coat. Done.Don't keep going here like I did. No need.
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March 2021 by jb Wild beauty
Bad service, the employee didn't know what she was doing.
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February 2021 by Jamie Ellickson
Great service every time I go here , always great service and attentive.
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December 2020 by Ileana Stammers
The person that was working there this morning was soo helpful and patient with me in trying took get the right color to match. May God bless him and his family. Happy customer
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May 2020 by Alfred H.
I needed special stain for my deck. I spoke with a sales person there who told me that if I bring a sample color, they could match the wood stain for me. When I went there. I was told that that I misheard or misunderstood. They told me I could take a color and see if it matches and bring it back if I don't use it. I did that when I brought it back they said that there are only certain colors they take back but not the one I picked. Very frustrating encounter all around and they were unreliable for accurate information. Will not use them again.
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March 2020 by Cati Williams
I have never before had such a high degree of quality customer service as i had from Tashena yesterday at Sherwin Williams. She was an obviously skilled expert in color and was dedicated to finding a match to my satisfaction. I left the store knowing i couldnt have been given better customer attention.
