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January 2024 by Jacqueline Gant
Yes I had a great visit at your Cumberland Mall store in Atlanta. Barry my salesperson was professional, kind and knowledgeable about your smart beds. Therefore making my decision easy and fun. I look forward to years of comfort and much better sleep.
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December 2023 by Brandon Middleton
Purchased a new set of sheets for my split top king and boy they are amazing. Love the feel and quality of sleep number products.
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December 2023 by Alida Abdullah
Lindsay was incredibly helpful and her customer service skills are outstanding. This was my second visit to this particular store and both times were pleasant shopping experiences.
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November 2023 by Flax Dental
? Perspective buyers BEWARE ?The 100% refund guarantee is not transparent! IF you decide to return your bed within the trial period you will be stuck paying the NON-REFUNDABLE $250 delivery fee AND $250 for a pick up fee! I’m out $500 for a mattress I didn’t even like! When speaking with the store manager Barry I was told this is “company policy” and he absolutely could not get those fees refunded. Horrible company policy ‼️ Horrible business practice ‼️ DO NOT RECOMMEND ‼️
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August 2023 by Brittany McCarthy
I went into the sleep number store near Cumberland, which is a popular mall in Atlanta Ga. I was assisted by Barry. He had me try out some beds and assisted me with finding a bed that will suit my back problems. After finding a bed and agreeing on shipping and delivery, I disclosed to him that I have a narrow stairwell and should this be a problem for the delivery of the base. I was assured it will not be.Come August 04,2023 after the delivery guys being 4 hours outside of the delivery window without any notification, my order arrives. They could not get the Flex Fit base up my stairwell. So they place my mattress upstairs and take the base back.Darrell and Tavain, the delivery guys leave their tablet and continuously ask me if I can drive to meet them halfway to give them back the tablet that they left.Out of all of this, I contact Barry at the store and he tells me to call Customer Service because my bed is still not setup(I cannot control the sleep number settings) it’s just a regular mattress at this point.After going back and forth between several call center agents they determine I need a pump, which I’ve never had and mail me one.After going back and forth with the customer service line they finally issue a credit for the base on 08/17.On 08/18 two new technicians come to install the pump on my mattress and after two hours of troubleshooting they are unable to do so. They get in contact with their Manager, the District Manager, and VP and they say that I need a remote to setup my bed. So they overnight a remote.I go back and forth with customer service on 08/18 after the techs left. The first rep tells me to hold for a supervisor and disconnects the call. The second rep Tasha tells me that she is the highest that her call will go and that she could have offered a refund on the mattress protector, but since I already paid for it she can’t. So the best Tasha could do is send out sheets, which I refuse. I tell her I want my bed setup. Tasha disconnects the call.I call back and decide to just return the mattress at this point and Chuck M. Offers me 10% off of a $500 base, which is an insult for the amount of time that I have spent trying to resolve this issue. He escalates me and the supervisor tells me my pump is broken and says I need a new pump. I am still trying to figure out how this over the phone supervisor drew a conclusion separate from the District Manager and field techs.Now here I am writing this with a mattress on my floor and still not setup with no resolution.
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July 2023 by Larry Evans
Asked friends, neighbors, family who owned Sleep Number beds. Of the dozen actual owners everyone was happy with their choice. Barry at the Cumberland Location was very helpful and asked questions I would have never thought to ask. The bed won't arrive until August 1 so I can't comment on the actual bed yet...
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February 2023 by Shandrica Bullard
Barry Madison exemplifies what customer service means to my family and myself! He goes over and beyond each time to assist us with all of Sleep number needs! We look forward to our continued business with Barry!
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January 2023 by Anthony Amos
Great sleep
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January 2023 by Toni Taylor
Mr Madison was most helpful. He was pleasant, kind and answered all of my questions. He made suggestions as to how to use my Sleep Number more effectively and efficiently and introduced me to new products. It was a great experience!
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January 2023 by Rosemarie Vermeersch
My experience was outstanding. My consultant was very knowledgeable and she guided me through the store to explain all of my various options. Thank you
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January 2023 by Susan Frey
Jenesis was very knowledgeable and quite helpful in my purchase of my Sleep Number P6. Also a big thanks to Barry who also assisted in my purchase.
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January 2023 by Tracey Richardson
I absolutely loved my experience at sleep number on Cobb parkway. Lindsay was my salesperson and she was absolutely amazing. We went in there to look around and compare prices, well we ended up purchasing. Lindsay sold us our first sleep number and I can't wait for it to be delivered. If you're looking for someone very knowledgeable about sleep number beds be sure to ask for Lindsay when you go in.
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January 2022 by SPARKY
Great new store. Friendly and helpful store manager.
