-
January 2024 by A B
Joey had thee nastiest predisposition I’ve ever encountered, & how he’s managed to maintain working there for 5 years (as he needlessly reiterated) is beyond me. I couldn’t even get my request met at this Tmobile location because he was just that rude, arrogant, & dismissive. And for what? I still dont know. He needs to be let go. Can’t recommend this location to anyone. I suggest Cumberland Mall or even Howell Mill location, as they seem to get the job done with no problem, every time.
-
January 2024 by Marie W
Five stars for MIKE!!! Great phone etiquette and so easy to talk to. He listened to my concern. Thank you and God bless!!
-
January 2024 by Shaniqua Davis
Ivan & Vanessa went above and beyond for us today. They were extremely helpful & patient, taking their time to explain to us exactly what was going on with our very complicated bill. My family and I highly recommend this location. We’ll be back for all of our upgrade and new line needs.
-
October 2023 by Cherrie Garden TV
The experience here was amazing! Mobile Expert Michael S. took expert care of me! He was able to even identify and solve problems that other T-Mobile locations had caused on my account. I walked into the store to get a screen protector changed out, and I ended up with a new Apple Watch free because of a promotion Michael told me about. He was detail-oriented, thorough, patient, caring and jovial. And I loved the comfy couches that you get to relax on while being serviced! I look forward to another occasion where I need to go into an actual store, I would drive from the south side of Atlanta all the way to Cobb county to experience that degree of Customer Care!
-
October 2023 by Shameka Patterson
Everything went great and smooth at this location. The sales representative Patty was very helpful, knowledgeable, funny, and she just took care of all my phone needs. Great job overall!
-
October 2023 by Mary McNair
Joey E. in customer service was outstanding. He was patient, kind and respectful to my sister who was changing phones. She is a senior with little understanding of technology but he went out of his way to provide excellent customer service. Thank you for having young men like him in your organization.
-
August 2023 by Peleta Henderson
TIFFANY MARSHALL!!! YOU ARE SO DOPE!!!! Thanks for making my experience easy and effective. I hope they read this to you because baby beauty and brains is a plus in your industry. Keep thriving and lighting the room up, you're great!
-
August 2023 by Bernardette Hudson
I had the most amazing experience at this store. I was with Verizon for over 20 years and their support service had become so bad, especially for the price they were charging. The entire staff that I the pleasure of meeting and working with was outstanding. The environment was pleasant and sales and tech team first rate. I was in need of a good support team and Sonas, Ivan Michael, Daijohn were all on their game. The entire staff offered a friendly and inviting environment you feel like you are truly a valued customer. The Akers Mill store is spacious clean and inviting, it's never a chore going there for help. I love the Team and the service. I also have had good remote service from support. Thank you T-Mobie for making my life and business easier. Bernardette Hudson
-
July 2023 by Deidrianna Williams
Sona was the best! He was knowledgeable and charismatic. He answered all my questions, put my screen protector on perfectly and the setup of my new phone was seamless!
-
July 2023 by Terri Wells
Patty is a magician. After speaking with two different representatives on the phone with no luck, Patty was able to resolve my issue within 20 minutes. 10/10 experience. Thank you, Patty.
-
June 2023 by T.V. Lazenby
Rude customer service. I walked in with another customer & she was helped. Nobody got up to help me after seeing i was not with her. Nobody spoke or asked me if I needed help. The manager made no effort to greet. It’s my second time here & the guy Joey is very off-putting. Doesn’t seem to care to really help you just wants to make the sell. His demeanor is very nonchalant.Not only that, my account was setup incorrectly so I had to spend hours on the phone with customer service afterwards.
-
June 2023 by Debrah Jackson
Had the pleasure of meeting Patty at this location. The store has been nicely renovated, it gives good vibes! Patty was friendly, informative and helpful, I appreciated the feedback on the new IPhone coming out this fall, I’m looking forward to a bigger release.. I need to upgrade ?. See you in the fall Patty!
-
June 2023 by Dara zinney
I HAD TERRIFIC SERVICE FROM TIFFANY. SHE MADE MY TRANSITION FROM VERIZON TO T MOBILE SEAMLESS AND FUN. ❣️?THE ATMOSPHERE OF THIS LOCATION IS VERY POSITIVE AND UPBEAT. TIFFANYS COLLEAGUE, SONA WAS WONDERFUL ALSO. THEY BOTH MADE ME FEEL VERY WELCOME. TMOBILE CAN BE VERY PROUD OF THE LEVEL OF CUSTOMER SERVICE I RECEIVED TODAY FROM TIFFANY?THANK YOU??DARA
-
May 2023 by Caleb Sallee
NEW STORE, NEW EXPERIENCE! It's a breath of fresh air here at this T-Mobile from what it was before. The staff is amazing and helpful along with the great promotions they had going on. Definitely recommend this place!
-
May 2023 by Myriam MiMi
Patty was a gem! She was truly patient with me and answered all my questions and even helped me setting up my new phone. I truly appreciate her and what she did for me. Thank you Patty!!
