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March 2024 by Rachel Grooms
Truly one of the worst Starbucks I’ve ever been too.
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February 2024 by Tim Tim
I buy a gift card used Credit card . I click the enter Button , TIP already include 20% . Be Care Full to buy at this Starbucks .
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February 2024 by C.T.
Just READ the freaking orders.
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January 2024 by Isaac Bulbulia
Has to be the slowest Starbucks I’ve ever been to, I spent 20 minutes in like behind 4 people while all the baristas where loafing around preparing orders. For this to be in a busy mall the service sucks, I strongly suggest going to a different location.
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December 2023 by Brandon Morris
All the staff look dead, extremely slow, made the wrong sized drink and left 1/4 empty.
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October 2023 by Jaci Lowden
The freaking worst! This Starbucks desperately needs and employee makeover. They always have attitudes, don’t make your drinks the way you order them, you are guaranteed to receive extra attitude when you correct them. They have people skills that are non-existent at this point. What sucks is that as a mall employee, this is the closest coffee spot in the mall and the service and quality suck!
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September 2023 by Valerie Williams
Sooo slow and do not listen to order!
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June 2023 by Yelena Stepanova
I can see why this Starbucks got only 2 stars, seems about right. I asked the guy for a venti drink and he mistakenly charged me for a grande. When the drink came out smaller than I ordered he admitted it’s his mistake but would only remake it bigger if I went back and paid the difference. I don’t mind to pay for what I originally ordered, but it was rude of him to make me go through extra steps and trouble since it was his mistake and I was left with a smaller drink. The girl and a guy both rude and dismissive. No knowledge of customer service or simply manners.
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May 2023 by Tanika That's Me
The worst Starbucks ever. We visited the mall and before leaving decided to get a refreshers like 30mins before closing. Guy told us first they were out, so I'm like is that not the mix in a clear labeled bottle behind you, it was filled up. Then he hits me with the cold bar closes before the coffee bar closes. Then the female tells us the dragon fruit was gone. Yet,we see her making a venti size after we asked for another customer, which was obviously someone she knew. Therefore I inquired and she proceeds to say it's an older beverage from almost 2hrs previous that she has poured into a new cup and added ice with fruit pieces. I'm like how would this customer know to ask for that. Lol. Right.. We were able to get lemonade but the lack of customer service, lack of cleanliness at the stations and the obvious lies requires a 0 star. Never this spot again. Most mall locations are rather good to excellent. FYI- there are 2-3 other nearby locations outside the mall. Even a Barnes and Nobles location with good pastries. They don't use the rewards though. Byeeee!!!!
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April 2023 by Ma Ru
If I could give 0 stars I would. This place is so dirty as you can see in the pictures. There’s a lot of dust everywhere. I am totally in shock. I was going to buy some drinks for my kids but seeing this, no thank you.
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March 2023 by Paige Allen
1000% worst experience I’ve ever had at any Starbucks EVER!! Rude staff. Ovens not working, so I couldn’t order any hot food. No condiments available. Was told to dig in what seems to be a trash can to find Splenda. Then an associate blamed us, the customer and called is “animals”. What a disaster!! Great way to start my work day! Thanks Starbucks!!
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March 2023 by Stephanie Pedroza
The lady at the register told me that Starbucks would open at 10am. I waited and came back at 10. She asked if I could order though the mobile app as opposed to ordering in store. I ordered from the mobile app, but she took someone else’s order on the register. When I received my Java Chip Frapichinno, it tasted bitter and sour. I can literally taste bits of coffee in the drink. I would not recommend coming here. This is definitely the last time I’m ordering from this location. At this point, I believe it to be a racial thing.
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March 2023 by Monia Green
They're miserable and it shows in every interaction lol. They also do everything wrong. Except for the girl with the tattoos and the glasses, blond tips in her fro, she's a sweetheart and I hope she finds better.
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March 2023 by s. rogers
There’s a young lady there by the name of Sadie AWESOME.. What impressed me is that she had her kids with her in the mall and that didn’t take her from doing her Job. I stood there and watched her handle her KIDS, STAFF, and CUSTOMERS all with grace it brought tears to my eyes to see someone doing what they had to do and not complain but laugh and have a good time. I will be BACK thanks to her and if she gets to see this THANKS FOR YOUR SMILES AND GREAT CUSTOMER SERVICE ??????????.
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March 2023 by Hala Salahat
It’s so bad they have to change the workers cuz I was at the line waiting for 20 minutes and when my turn came they turned off the card machine and then she told me to wait on the other side and I waited for a long while cuz she was busy talking to her friends it’s so rude and they don’t care about customers at all.
