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April 2024 by Elainey Bass
I went this morning to get a cinnamon dulce latte & the woman who fixed my drink had terrible customer service. My name was completely wrong on the cup & it was pretty packed. I asked her the drink on the counter was a cinnamon dulce latte and her response was “the name is on the cup.” I then asked her again & she replied, “yes, the name is on the cup.” Her response was unnecessary and I was taken aback. She was African American with glasses and was leaning up against the counter as if she didn’t want to be there. The woman who took my order however was very pleasant.
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April 2024 by Tony Preston
Cozy inside. Pleasant outside. Nice people.I stop by here about once a week. The people behind the counter remember my order. The inside is quiet and cozy, even when it's busy. Big windows offer natural light. There's a big patio that sits near a side street.Oh, they also serve Starbucks products which just is what it is. I drink the blonde ristretto with a marshmallow bar but they know that already.
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February 2024 by Darrell & Jayme Eastham
Charged my card multiple times. Said can’t fix it. Referred to 800 number who told me tough luck too.
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January 2024 by Beral C.
The only reason why this Starbucks is still thriving is because it's easy access on a college campus and some students have no other choice. The service here is consistently bad and you can count on the workers to make you feel like sh*t. You're made to feel like a nuisance by simply being there, even if it's not busy and you're trying to make their lives as easy as possible -- god forbid if there's a misunderstanding or they make a drink wrong. It's more than obvious in the ways that workers talk to customers and the way they are gossiping and carelessly making drinks that they don't care. My bet is that the reviews that rave about this place don't come here frequently or regularly and just happened to come on a day that the workers were in a good mood. If I could give it less than a star, I would. But then again, it doesn't really matter because they can get away with whatever as long as they are directly on campus. As much as you can, GO TO ANOTHER STARBUCKS LOCATION.
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December 2023 by Tanni D.
I thought this Starbucks location was way better than some of the others I've visited. It was clean, very spacious, service was quick, and my beverage and breakfast sandwich tasted great!
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December 2023 by Ms McNeal
Really wish I could give 0 stars due to the deplorable customer service I received today. I went into Starbucks, while waiting for my father to finish his oncology appointment. I simply ordered a blueberry muffin after waiting for about 20 minutes I politely asked one of the employees my wait time before she could answer, another employee who said she was the manager interjected and began being very rude rolling eyes talking loud and being completely belligerent in a store full of people I stated several times I wasn't speaking to her and she continued to talk once she was done being rude she proceeded to instruct another employee not to give me my order and call security once security arrived he immediately stated I was being aggressive which was by far from the truth. Im so thankful that another employee(Toni) and a by standing customer was there and immediately came to my defense. Emory should be ashamed to have someone of this low caliber working there. She wouldn't give me her name but she was the only person at the counter without being in uniform, with long RED BRAIDS touching her bottom with no hair net. I'm taking this issue all the way to the top because it was a horrible experience.
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December 2023 by Shellie Sweets
I am disgusted and exhausted with the old Hispanic lady who should not be anywhere near customer service. I absolutely dread having to interact with her. She is so disrespectful and seems to not want to do her job. I come from the hospital dealing with my mothers chemo and I am tired of her unprofessionalism. Yamin, the supervisor watches her behavior and does not correct her staff. I have a problem with her everytime I come in and will be contacting corporate. On top of the drinks I order are always bitter and poorly made and then I’m blamed like I ordered the wrong thing.
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October 2023 by Thomas Bobo
Yasmin’s attitude is bad. I don’t feel welcome here. Don’t make her takes the orders please!
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October 2023 by Grace L.
Very classic Starbucks, lots of seating inside. They recently switched so they offer mobile pickup and take the promotions on the app like a regular location.
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October 2023 by Ava Perry
I had a great experience with the employees at this location, everyone works very hard and has great leadership skills. I don't go to Starbucks as much but coming to this location definitely made me appreciate great services. Keep up the fantastic work and come shop here at this Starbucks location.
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September 2023 by C H
As someone who has made a few visits to this Starbucks over the past year, I am quite surprised at the poor inventory stocking at this location. A lot of items tend to be out of stock. For example, in the Fall of 2022, they didn't have Frappuccinos for the entire semester. I don't usually leave one-star reviews -- most of my reviews tend to be positive -- but at this particular Starbucks, something really needs to change to improve its quality of service to an acceptable level.
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August 2023 by Najat
DO NOT GO HERE. I repeat do not go here if you are a POC or literally anybody. I was wondering why the reviews were so low and everybody was talking about the workers until I went. THEY ARE LITERALLY RACIST. The girl is nice but you can literally hear the two men (boys) talking about things that should NOT be spoken about in the work environment. If you respect yourself,religion, and morals, do not come here.
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July 2023 by Brady Jacobs
The employees at the Starbucks not Barns and Nobles but Starbucks were so rude. They were talking about everyone in there and they were just really rude. I won’t ever go back to this Starbucks. They were also out of Chocolate Cake Pops.Kid-friendliness: The employees were the absolute RUDEST people I have ever met.
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June 2023 by Hudson C.
There are tons of bad reviews on here, but i've never had such a terrible experience at this location. The food and drinks are always good and service normally comes through. the only thing is they don't always customize the way i ordered it but it is not an official starbucks so i understand.
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May 2023 by Irene Jang
I was ordering my drink and the employee told me that they ran out of classic syrup, but she was talking while the blender was being really loud behind her. I asked her to repeat what she said, and she rolled her eyes on me and sighed while repeating what she said. I’ve never met such a rude employee before. This is the only starbucks close to where i live, so everytime i go i now make sure that she’s not taking orders.
