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April 2024 by None Yuh
20 min for a medium fry..cheese fries with NO cheese..& NO customer service skills at all...this place is a joke...wasted $8.19 should of went to chic Fila and would of had better food & service
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April 2024 by Young Critc
Restaurant has gotten a lot better since the last time I went. Employees used to be very unpleasant and displayed that they did not care about you or the job. That is no longer the case. Also, the food is consistent, and it will taste the same no matter what date and time you good. There are better choice to eat from, but there are also many, many worse places to choose.
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April 2024 by Holly
When i go to a restaurant i want service. There was only a kiosk! Will not go back. Also store was understaffed. Those poor employees are working extra!
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April 2024 by Jerry Lee Wilkerson
The service was excellent, Ms. Shirletta was awesome. Thanks for a great experience.
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April 2024 by G H
We try to go here once a month. Always great food and sweet tea. It does cost more.... but, everything is more expensive now.
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March 2024 by Annie Williams
I've been hearing about Steak n Shake through food critics on the internet so I wanted to try it because they don't have them in my state. I went to the location on North Druid Hills Rd, Atlanta. Horrible service. I told them 3 times no lettuce on my burger and when I got to the window the girl still trying to put lettuce on my burger then asked me if I ordered 2 burgers. I was aggravated at this point and just asked for a refund. We have 2 ears and one mouth for a reason. Don't want to try Steak n Shake anymore. I'm good.
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March 2024 by DAngelique Dobbs
The Cook (Lady) was Perfection? I haven't had Steak 'n Shake in a longgggg time and She made My Steak Burger and Fries Perfect and Hot. Thank you. The morning staff was Nice always. I Love Great Services.
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March 2024 by Pierce Walker
I’m trying to understand how you all wouldn’t allow me to come inside to pick up my Uber eats order. You are a diner, it should always be an option to come inside.
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March 2024 by Albert Kirkley Jr
First time at this restaurant in a few years. The person who changed how this place works should be fired. Horrible customer service, the tables where dirty, the tray my food came out on was dirty. Wanted tea but they only offered soda or lemonade. I had to wait 30 minutes for my food which thank God still was delicious but unfortunately never again.
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March 2024 by Sony Ophelia
Waited to order at drive thru speaker for 20 min. I was the only car there. The lady told me to hold on and she never returned. Ended up leaving and going elsewhere. This area is too nice for that type of service. This ain’t glenwood. Close it down and retrain.
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March 2024 by Richard Haney
Very slow service. The burgers were overcooked and the supplies were either empty or almost empty. When I asked the manager about why ot took almost 30 minutes to get a hamburger and fries, she walked away. I will not come back!
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March 2024 by Bread Defender
The place to go for a fatty meal. Great shoestring fries.
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March 2024 by Michael Petta
GA college kids love this spot ?.Garlic burger was nice tasting. Exactly as I ordered. All items I requested on kiosk was perfect. Don't like the small cut of the fries. To small. Seems they perfect size for small children. I'm a grown man and need the big boy size. ?I will return and enjoy an eggnog shake next visit. ?
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March 2024 by Adam Brooks
I would comment on how terrible the service was, but there are only kiosks up front to take your order. The milkshake order we had came out wrong at first, then was the most disappointing shake I’ve ever had. Tasted like skim milk and sadness. Oh and the audacity to ask for a tip at a self service kiosk when food will be picked up 40 minutes later at a counter from the most unenthusiastic worker screaming your number over and over before running to the back where I can only imagine they stare at their recipe boards in the hopes the food will make itself. 0/10. Won’t be returning.
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March 2024 by Patch
Great food.
