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August 2023 by J Clinton
Poor customer service and some of their shoes have become cheap looking recently - quality is declining. Great styles but disappointed in the Steve Madden brand now after many years of loving their shoes.
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August 2022 by April Burns
I love Steve Madden they are my go to shoes, put this particular store was small and they were only letting a small number of people in at a time.. there were people in there just sitting and not shopping
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June 2022 by Alexis Yarbrough
So I ordered two pairs of show on their website which didn’t fit so I called to see if I could come in the next day and exchange them. During that time I spoke with the manager Gabby whom was very nice and patient and looked for the shoes for me and sat them to the side til the next day. When I got there the today the manager Diamond had the shoes ready for me. All the employees were very helpful and patient with me because I couldn’t make up my mind. Everyone was very hands on with all the customers and worked as a team to satisfy everyone. Good job ladies I will most definitely be back!!
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June 2022 by Suavae Owsley
Very small store could use some space. But who doesn't like Steve Madden ?
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June 2022 by Kiara Reed
The yound ladies were awesome!!!
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January 2022 by Donald m
The best Steve Madden in the country. Best management I've seen at a Madden store
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December 2021 by Jada Harris
I was very happy with the customer service I received from Steve Madden at Lenox mall. As soon as I walked in I was greeted with a smile. I showed the employee the dress I was wearing for an event and what type of shoe I had in mind and she recommended a few pairs of shoes she thought would look great with the dress. I was so happy with the shoes I chose, they were cute and comfortable! I also bought a clutch purse which was really great quality that she had suggested I buy to go with my outfit. This employee did a great job, she was attentive, knew how to cross sell, and made sure that I left the store satisfied.
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December 2021 by Erica Hanchett
Great experience… had an issue online and came into the store to help fix it. I was in and out, a Breeze!! Customer Service was Perfect ?
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November 2021 by Katie Hagerty
The worst customer service I have ever dealt with! Fatima is extremely rude and clearly does not “check every shoe” she sells. Save yourself a trip and go to a different location.
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November 2021 by yemi alade
Terrible terrible experience with the lady at the counter. She seemed absent minded and irritated the whole time making faces and rude gestures.
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September 2021 by Jasmine Bonilla
Came in last month on my birthday looking for some shoes to go with the outfits I just bought, it would’ve took me forever if it wasn’t for Mickey! I showed her my options & she immediately picked out shoes that I loved! Made my experience very quick & I absolutely loved how perfect it came together!
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September 2021 by Trenncie Gilbert
The employees are wearing the merchandise and bringing it back to the store and selling it to customers. I purchased two pair of heels ($240) today and the bottoms are clearly worn out!!!!!!
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August 2021 by Grace Wang
This is bad. I made a bag purchase and used it twice. The bag had bling on it and it started breaking off. Took back to store 8/10. Purchased 7/16. They would not take back a bag that had been worn, even though less than 30 days and a receipt. No offer to fix bling either. Said to call customer service.
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August 2021 by wensday castleberry
I had A Great Sale's person but It was the Customer Profiling for me. After I made my Purchase, I walked towards the door to leave and there's a girl guarding the Exit with a rope or something. At the time, I thought it was just a Precaution for the store's LOST PREVENTION PRACTICES. I left went to Macy's and walked pass the Store and the girl wasn't Guarding the Door for Anyone Else. I watched as Customers Left the store freely without the same Experience I had just encountered. Further making me feel Like I Alone was under Scrutiny. Why?
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August 2021 by Payton Nolan
Excellent customer service and large selection. Had to wait for about 10 min in a line outside but I got a pair of tennis shoes I haven’t worn yet but my heels were very comfortable for a first time wear.
