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July 2023 by Jennifer L.
I am not a customer of the bank but had a Truist check I needed to cash. They were friendly enough, but charged me $7 to cash it. Ridiculous.
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July 2023 by diamond smith
Truist Bank is by far the worst bank I’ve ever banked with , it’s a great disappointment that u have to wait darn near a month to get your funds due to depositing a check that to much that raises red flag for no apparent reason after providing information about where and who the check came from this was a GREEEEEAAAT INCONVENIENCE!!!!!! and no one really have any answers ! Worst Bank so far
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May 2023 by Maria Volovyk
Awful bank. It’s impossible to get a response from them or get someone to resolve my issue. I closed my account and months later I got a mail saying that I have a loan, when I owned a debit card with no negative balance option available. Turned out my account wasn’t closed but frozen and the bank charged me for nothing, forcing the payment. I’ve talked to every possible department and they keep transferring me to other departments saying they have no access/information/can’t help. Everyone seems to be completely clueless and doesn’t know where it came from or what to do. They tell they will call me back, but they never do. And I’m left with a loan that came from nowhere. I’m very disappointed, don’t recommend you this bank, unless you want to waste your time and get the worst service.
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March 2023 by razal barton
Do not bank with Truist, the worst customer service I’ve ever dealt with.
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November 2022 by Mignon Perryman
Yesterday I had an odd experience with Zelle and stopped by to get help. I ended up working with Cristina and unfortunately she wasn’t able to help immediately because the issue was out of her control and Zelle is third party. I literally left the branch in tears. Cristina and her teammate Nick called me not even an hour later with a solution on how to get the issue resolved. I really appreciate them going above and beyond for something they truly didn’t have to even address. The staff at this branch has been great!
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October 2022 by Atoomer2
I wanted to share my recent experience at the branch located at 241 Peachtree Street - Peachtree Center Atlanta GA .I scheduled an in-branch appointment with a banker to remove myself from a joint account I have with my daughter.My daughter is a new college student at Georgia State and I am teaching her how to manage her finances on her own.I had the pleasure of working with one of your bankers for our appointment. She took the time to explain the options to us both. She was incredibly thoughtful and patient.She asked really great questions to understand my daughters needs in order to offer her the best new account choice.She was able to connect with her in ways that showed the company’s true value of caring.She is a terrific example of what a great company this is and how wonderful it is to have confidence in our financial decisions.
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October 2022 by Djay
This is the only Truist I trust with my banking needs. I normally don't do shout-outs but if I did, I need to give a shout-out to Shonna! She's my go-to for anything bank related and gives her honest feedback on where and how to allocate my money to make it work in my favor. I will pay for parking to go to this branch and wait for their superb customer service.
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October 2022 by Destinee Jay
This location has the friendliest, most helpful crew I've ever experienced when banking. Sometimes I just come in to say hi to Nick or offer a catered lunch from my business. They always keep my business accounts in check, okay!
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October 2022 by Metro Diner
I have been a customer at Truist Midtown almost a year. The team there is amazing!!!They are professional, customer oriented, and very personable. Due to my business, I am there every single day and I am always taking care of there in a timely manner consistently Thank you for everything you do!!
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October 2022 by Seifullah Abdullah
I have been banking here for years and everytime I enter I'm greeted with a smile. The customer service is great and I never leave disappointed. I would suggest anyone in the downtown area to go to this branch for your banking needs.
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October 2022 by margo porter
Look I ride elephants for a living and Truist puts up with all my shenanigans and money moving around the world. I go to this branch and see Nikki for all my personal and business accounts. She even makes personalized recommendations after quarterly financial reviews.
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October 2022 by Zuri Cocoa
Let me tell you about this teller Eric. I was at DragonCon and needed to get money out to purchase this first edition comic. I came in, Eric greeted me and helped me through the entire process - even when it was uncertain if I'd outbid the competition. Bidding wars at DragonCon can be deadly! I can't thank him and Truist enough for their expertise. I'm coming back to this location every time I'm in Atlanta. Here's a pic of the gem Eric helped me with:
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October 2022 by Toshobi Guy
It's life changing when you bank with a company you can trust and the people at this branch have always been there for me.
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October 2022 by Adnel Dumont
Very good service, they are easy to talk to, friendly, and very helpful. It is a good experience banking here.
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February 2022 by Charles Robinson
Customer service is horrible! (I’ll just leave it at that)
