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July 2023 by michael smith
I stopped in the branch this week and Stephanie helped me with a few transactions. She always smiles and is very helpful. I’ve also worked with Keith and Julia. Both are very professional and always willing to help. The rest of the staff is always very helpful.
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July 2022 by Kayla W.
This is the worst bank. They don't know what they're doing nor do they know what they're talking about. I went to them on 3 different occasions because they kept opening the wrong account. I finally went to another branch and it was still wrong!!!! So unprofessional and a waste of time going.
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April 2022 by Blessed Daily
Sarah was AMAZING!!! THE BEST I MEAN THE VERY BEST!! I WENT TO 523 LUCKIE ST. THE BLK LADY JUST IMMEDIATELY TOLD ME OH NO WE CAN'T CASH THAT CHECK (GA LOTTERY CHECK LEGITIMATE) STILL GAVE ME A HARD TIME,GO TO PIEDMONT AND MS. SARAH DID HER JOB!!! EVEN THOUGH IT WAS CLOSE TO 5PM. THANKS TO THE WHOLE PIEDMONT TEAM!!!!
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March 2022 by margie king
This branch is terrible went to cash a check and the heavy set white lady did a teller withdrawal and took my money out of my account instead of cashing my check terrible customer service lack of training never go here
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January 2022 by Gavin Botha
This branch seems to close at 1pm for lunch so I am unable to get customer assistance. Also more training required as staff unaware of how to deposit a check in british pounds. what are the hours of operation here?
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September 2021 by Tammie Pogue
Not open on Saturdays as advertised on the website!!!
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August 2021 by Jeffrey L.
This is the worst bank I have ever dealt with. I am on hold for 1 hour. My mortgage was transferred to this bank. I can not talk to human. I want my new mortgage account and I do not have and do not feel Comfortable sending it to the bank without it. Do not bank here.
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August 2021 by Shauna
This branch employees are so eager to go home the entire branch is empty at 4pm and they are supposed to close at 5pm.They have super old door signs on the doors saying, they will close early on July 5th, ummmmm today is July 19th.The ATM telephone is also non active. So inconvenient for customers.
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August 2021 by Ted Hettick
“temporarily closed” due to coronavirus but the suntrust website doesn’t indicate this.
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July 2021 by Julie C.
This is not for this specific location, as it is for the entire chain. Do not bank here. They REFUSED to allow me to fill out the beneficiary forms from CA. They said I had to physically go in. They would not send it to a bank near me or have it notarized. Then they sent me to corporate and they were USELESS and everyone pointed at everyone else. I was sent in circles trying to figure out how to put beneficiaries on my account. Then, I had waited too long on my on line account. When I tried to reactivate it AGIAN, they stated I had to physically come inside of the branch. For two years, they refused to let me add a beneficiary to my account and to go on line to access it. Then when calling the bank, while I was out, they refused to give me my account balance because I didn't have the acct. number. Having already said my social, my address and phone. They are absolutely the WORST bank EVER. Do not bank here especially if you live out of town. If and when I come back - I will never bank here. They they charge me for my account. And they have changed it throughout the years to have me charged for other fees (maintenance) which caused me to change the type of account I had. It is horrible. If I could go negative on the rating I would. I have now closed it. As should you.
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June 2021 by francis davis
This branch is not open on Saturdays. Buckhead drive through on Peachtree and lobby in Toco Hills on North Druid are open till noon.
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May 2021 by Everarde Calk
This branch is NEVER open. The door to the ATM only works sometimes. Hugh traffic location, great staff, and NEVER open when I need it.
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April 2021 by Lakeisha Annastesia
The customer service was great & the staff was super helpful getting my account up and running.
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April 2021 by Leslie Brown
Josie and her team are so helpful and professional!
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March 2021 by Travis F.
AVOID SUNTRUST IF YOU USE BITCOIN! They are anti-bitcoin and will close your bank accounts if you use coinbase to transfer your bitcoin to your Suntrust Checking account. NOT ONLY CLOSE YOUR ACCOUNT BUT PREVENT YOU FROM OPENING ANY OTHER checking account after. They don't give a crap about their customers.
