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November 2023 by Shad Palmer
Horrible customer service I never get spoken to as a black man in these stores today was no different. I understand if you’re busy but to speak to others that came in after is very difficult to deal with consistently. I also was helped after the white woman that came in after me.
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June 2023 by Jasmine Hawthorne
Raven at the Lenox Mall T-Mobile is simply AMAZING!! Any company would be lucky to have her representing their brand and supporting their customers. I called in to the store today because my wifi wasn’t working, she troubleshooted over the phone and got my phone working. Not only did she help me, she did it with the joy to serve and ensure I was safe as I was trying to get my wifi/gps working. Raven you’re the best!!
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April 2023 by John Peterson
came to this T-Mobile location last week at 10am to return a T-mobile router and phone. I was met by a rude employee who spoke angrily towards me. I didn't realize you did not take returns. She could have spoken in a kind manner with a polite tone by nicely telling me I needed to reach out to t-mobile and have them send me a return shipping label.
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April 2023 by Vinayak Guhanarayan
I came in today to port my family plan to T-Mobile; I had a fantastic experience thanks to Mr. Yung Lo. It was probably the best retail experience I’ve had in a long time. Thank you Yung!
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February 2023 by Derek Wilson
Currently standing here while I ask for assistance and was told to hold on while she assists 2 people who walked in after me..I said they were here after me but was told to hold on. Then another customer walks in and get assistance
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December 2022 by Elizabeth Hernandez
I came in with my dad and son. My dad ended up activating two lines for him and mom and Jeremy helped us. I can’t express enough how great Jeremy treated us. He was so nice and explained everything well. He even gave my fussy toddler a cookie! Thanks again so much for your kindness and great attitude. We appreciated doing business with you.
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December 2022 by Danel van der Merwe
They are always friendly, even with difficult people. But, it takes a while for them to help, cause there is always only two people there. Sometimes their devices they work on don't work and it takes much longer for them to get things done. They don't always know what to do and need to go ask their supervisor for help with the simplest things. I might have just been their when they had people in training, but that is just my experience.
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September 2022 by Alan Cooper
I had a very positive experience while purchasing a new cell phone at this T-Mobile Branch. I was assisted by Jeremy, who bent over backwards to help me make the right decision and transfer the data from my old phone.
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July 2022 by Pamela Mitchell
Ana was so helpful and knowledgeable about the different phones and their plans. Everyone there are professional and helpful. Great place to shop.
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July 2022 by malik kolsawala
Excellent customer service received from Yusuf very professional and knowledgeable he found the right solution and was very patient and understanding.
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July 2022 by Daniel Prager
Yusuf was amazing! He understood the problem I was having, resolved it quickly using his tablet and making a phone call, and he was really nice! Previously, I went to a different T-Mobile store with the issue, they couldn't fix it, and they recommended going to the Lenox Mall T-Mobile location. So, I recommend going to this location first for top-notch customer service. Thanks, Yusuf!
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July 2022 by Ivory Cunningham Jr.
Today was a off day for me . I went to Best Buy. They was rude . Went to a t mobile store off peach tree road . A lady in there that was assisting me was acting like she didn’t care. So this was my last stop which was the Lennox mall location . I want to say Arthur went out his way to make sure I was ok and gave me my new 13 iPhone in blue . Arthur thank you again for making a simple upgrade an easy process that apparently other locations struggled to do .
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November 2021 by Ryann G.
So far I've been waiting outside for 10 minutes for someone to come and service me. I don't mind waiting but you can at least let someone know that you'll be assisting them shortly. Yusuf was the individual who helped me, his customer service was ok, not rude but not proactive! He did indeed make sure I had service and now I'm ready to roll!
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August 2021 by Nu Eboni
Very Patient, Professional & Helpful. Greatly appreciated! ??
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June 2021 by Laura Gilmore
Brice was incredible. He fixed all of my issues, set up my voicemail and recentered my home page. Yeah, Brice.
