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January 2024 by Makayla Alston
Girl with glasses and braids skinny girl unprofessional kept me in line waiting for no reason super unprofessional nor did she greet me when I walked in she shouldn’t be in customer service.
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December 2023 by Jennifer Drew
Overall customer service was excellent if you are looking for service I highly recommend the Cascade location they will take all your interest seriously hassle free ????
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October 2023 by Emmanuel Olivares
Gail & Noonie were very warm, informative, & got me in and out while working with other customers! Shoutout to them
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September 2023 by Rahshod Broussard
Gail was the best ? customer service A1 she definitely handled all my needs extremely professional ?
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September 2023 by jonathan paul
Had previous port customer service came into this location and I can’t stop raving about my five star service that Gail provided me and Jashanta.
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September 2023 by Jordan Watkins
Great experience with Acari! Everything was very quick and easy and he was very friendly and helpful. Definitely will go back to this location for any future questions.
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May 2023 by Chinmayi Kankipati
I had issues with a promotion for months, as well as other small things, so I was a little frustrated when I came in. I was lucky enough to be helped by Kevin, who was totally awesome, and helped me figure things out pretty quickly. Absolutely recommend Kevin if you go in!!
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April 2023 by Madelyn Nix
Fab is the best salesperson! I appreciate him more than I can verbalize! He made the set up of my new phone very easy. He was very kind, patient and professional
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April 2023 by Shadeidra Thomas
Today I had a wonderful experience with a sales representative at this location. Tacaree was his name. Not sure of the spelling, but he went above an beyond to take care of my situation.
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April 2023 by Dawnyale Allen
Disappointed you all have hours posted but lock the door before your closing time. Change your hours so folks don't continue to book it from work trying to get here. What a waste of time.
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March 2023 by Mister Jefferson
I had an amazing experience with Jas, Shanel, and Tay. They were efficient, professional, and kept me laughing the entire time. Definitely go to this store for the best t-mobile service.
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March 2023 by Marsha Fullins
Got a new phone 5 days ago now 5,6,7 messages pop up saying my phone has a virus and they keep coming. Got to take it back ?
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February 2023 by Aunty Jallow
Shanel and jasmene was so helpful. Top notch service!!! So professional and so patience, I don’t backup my phone for almost 1 year, but they help me back it up for almost 2 hours. Thank you for all your help.
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January 2023 by Carole Roxann
I was helped by Acari...he was super super helpful. He was mannerable.. knowledgeable and patient.What an honor for such great customer service.
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December 2022 by Angel Cole
I visit this location back in March and was told about a promotion which was a lie . I agreed to sign up and was never given the promotion I spoke with managers and customer care for 7 months still no resolve .They stated they escalated the matter to Jessica Moore in October I still have never heard from her . Customer care made me pay 1800 so they can fix the issue and the. Refund me back the 1800 . So I paid because I need my phones for my business . Now Tmobile is back with the nonsense and they are now charging 2500 for the promotion when they owe me . My service is impacted . My business is impacted . Customer care gives you false promises and no resolve and the in face people like the stores the managers and their higher up don’t assist either . At this point I would not recommend Tmobile to anyone the store is horrible the customer service is horrible.
