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February 2024 by mo facko
One of the most hood "whatchu want" type of establishments I have ever set foot in. The fact that this place exists is amazing. If you dont believe me, read more of reviews. I walked in and walked out.
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January 2024 by HH R
This store should shut down, employees are not trained well at all.
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January 2024 by Lemuel Ryan
Ended up with some real terrible cell service recently n needed to get with the program. Britney helped get me straight. All the perks and everything
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November 2023 by LA 97
Visited T-Mobile today to get a new phone line added for my mother and the staff were welcoming and friendly from the time I walked in the door, until I left. It was a speedy process and I left extremely satisfied. Definitely come here if you need anything handled with your phone , 10 out of 10 customer service. Thank you so much again !
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October 2023 by Luis Aurich
I just changed my cell phone and Tmobile told me to return the old one to a store. When I went to this one and according to them, they did not do returns, they did not have access to my profile and they also sent me to a store with an address that does not exist. Besides returning, I just wanted to buy an Apple Watch. I always get better service on the phone than going to stores, and this is one with some of the worst customer service.
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October 2023 by Rachel Goins
I was pleasantly surprised of the service received at this location this week; having received lackluster service in the past. I needed to purchase an accessory and decided to make a quick stop. Discovered the store has a new manager A’drianna. I was greeted as soon as I walked in. Her attentive spirit was refreshing! Will make a stop here for future services/accessories.
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September 2023 by Monique Snowden
I needed an extra line added Cris was very helpful in the process…when I got home I saw my bill had went up to over $300 when it was supposed to be around $160… I went back and talked to Cris and she got the price back down and made sure to call me and give me updates…She was extremely helpful and professional
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September 2023 by Alabaas Fraser (Baas)
I had to go to about five different T-Mobile stores to get the phone that I was in search of and was very happy to end up getting my phone from Britney and Rico. They were very funny and down to earth and extremely helpful. This will be my T-Mobile store from now on and that’s saying something because I live in Ellenwood.
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April 2023 by Shanequa Boone
Is this location closed permanently because they are never open during the hours posted? How does a Tmobile store open and close whenever they want?? At least let the public know when yall plan to work..
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December 2022 by LaCresia Weaver
We sat here waiting for someone to come but never did. You can see the time on my dash. This is a shame that this is how this store is ran. No sign on door that says you are closed for the holiday. Left and went to the Peachtree location
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November 2022 by Cresia Cre
We sat here waiting for someone to come but never did. You can see the time on my dash. This is a shame that this is how this store is ran. No sign on door that says you are closed for the holiday. Left and went to the Peachtree location
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September 2022 by Kayla Williams
Excellent customer service. Kameron explained my plan in detail as I was converting from sprint to T-Mobile. Definitely knew his material inside and out.
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September 2022 by Safa Asadi
Seems like they make their own rules here and “arent allowed to tell you if they have a phone in stock” when other places do.
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June 2022 by Yasmin Aloha
The TMoible Team on Monroe Dr gets 10 Stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. They are a superb Team, that go all out for you. I was in the store, for quite sometimes, trying, to make a decision. They worked perfectly, with me to the very end. I am so pleased to have gone, there. Everything about them, was Perfect. Thanks Guys. You keep up the Good work. Wishing you all the best. I would certainly recommend the Monroe Drive Store.Bravo ‼️‼️?
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January 2022 by Tyler
Just went to this store as my phone stopped working. Was informed that the worker was "only a salesperson" and couldn't answer any questions about my phone. Didn't look up my account to see if I was eligible for a new phone, if I had insurance, offered absolutely no solution or attempt to find one for my issue. I'm guessing this man also doesn't understand why he can't find a job for more than $15 an hour. This is exactly why. No attempt at all to help. Pathetic. I should have read the prior reviews.*** Update ***I went to another tmobile store on Peachtree and had an actual competent sales person. She did all the things this first guy did not. I ended up walking out with a new phone and all my issues resolved. Amazing the difference when you have employees that actually know what they're doing. Should be noted, it was a $1000 phone I bought. I guess this location doesn't care about customers, or sales.
