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February 2024 by Gabriel Fernandez
Pretty disappointed with my experience at this store today. Came in to purchase a new phone, the guy who helped us seemed to have been inconvenienced with selling us the device. Never received my email receipt so I called customer care to find out, I was also charged me an unauthorized fee. Seems sketchy.
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October 2023 by Don-Kardae Harding
Carlos was so rude and not helpful at all. Refused to listen and was telling us something contradictory than any other t-mobile associate have ever told me. Went to another t-mobile location and they were able to better advice on upgrades and even changed our screen protector (which we originally went to this location for).
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October 2023 by Fernandes Galdino
We have a very great experience with Mss Rosa abd Monique, I appreciate for all your help !!!
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September 2023 by George Jacob Houghtaling
Brian was super helpful and professional. I called about internet service over the phone and we discussed options. I then went in and he had me ready to go in 10 minutes. Internet was easy to install. Thanks Brian!
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August 2023 by Kay J.
T-Mobile is terrific! Brice, store manager, resolved my problem of using wiFi in European cities. His kindness and support were appreciated
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August 2023 by Gary P.
Scammed me into adding a line...then did not put it on the same plan as my existing T mobile phone.....beware!!
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August 2023 by Yenny Mantilla
Great service. We were helped by a nice lady named Rosabelis. She was so sweet and extremely good service. Got everything done for me quick and easy. 100% recommended!
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August 2023 by Derrick Jackson
Wow just wow. This store was so amazing from top to bottom. Carlos and Yusuf were seriously top tier mobile experts. They helped me in such a way that you couldn't understand. They went further beyond that they should of but it wasn't no issue for them at all. If there's anyone I recommend it'd definitely Carlos and Yusuf. Thank you so much guys. I'll never forget the help I received from yall!
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July 2023 by david seiden
Just upgraded two phones and changed plans. Tre was helpful, knowledgeable and thorough throughout the process. In fact, everybody working at the store seemed the same. It’s a great T-Mobile store and I highly recommend you call Tre.
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July 2023 by Sally Yadav
Yesterday I went to T-Mobile store in 5650 Roswell Road, Atlanta Ga, 30342 to set up/activate my new Samsung phone. The two customer reps there were both busy with their customers. But I was impressed that the lady acknowledged my presence and even came to talk to me on her way to get something for her customers. She told me that whoever between the two of them finishes first, he or she will help me. It so happened that the gentleman finished first so he was the one who helped me. His name was Tre. I must say that I was a happy customer when I left because Tre was so nice, helpful, patient and knowledgeable of what he was doing! He gave me an excellent customer service which I had been looking for in stores or online! I will give him five stars and recommend him to anyone who needs help with their phone to go to this location and look for Tre! More power to you Tre and God bless.
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May 2023 by Sean Martin
This is for Yusuf and Carlos…..The customer service that was provide was second to NONE. Firstly, I went to another t mobile location (that will remain nameless) where I receiver incorrect information. C + Y were able to debunk those misconceptions and provide a service that was top tier. I was able to get 2 new lines added, get 2 new phones and a cheaper overall bill for my family. Can’t thank them enough!Please come to t-Mobile Sandy Springs and ask for them!
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May 2023 by Finley Hunter
OUTSTANDING CUSTOMER SERVICE!!!!! Brian, Carlos, Tre, and Zion are kind, patient, and funny. They care about what's going on with your phone and service. I love how they work as a TEAM to make sure I had everything I needed. I work in Buckhead. The customer service is so amazing, I drive to this location because I know they will not stop until my phone and I are working and happy. T-mobile, I hope you show these gentlemen some monetary appreciation. They represent T-mobile well. THANK YOU BRIAN, CARLOS, TRE and ZION!!! JOB ALWAYS WELL DONE!
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May 2023 by Deanna M
Tre and Brian are such a vibe. Very professional. I came in the store on my birthday after my phone was accidently ran over by a car. I was very frustrated with the situation, but Tre kept me calm with suggestions, while Brian did wat he could to try to help me walk out with a working phone. They were both very informational and funny too, which made the process less of an annoyance. I wasn't able to walk out with a new phone, but I was able to get my phone fixed the same day with their guidance. The phone was as good as new a couple hours later for about $30, instead of having to buy or wait for a new phone. Happy birthday to me!
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May 2023 by Kyan Moorer
They told me one thing and then have attitude when I justed wanted make sure everything was right. One worker named Yusuf was also rude, I was with Spanish speakers and he seemed to have no patience and had a attitude.
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April 2023 by Jolycia Moreno
Where do I begin? To start, I came in working with Brian and he was a HUGE help. He made the whole process EXTREMELY easy and he NEEDS a promotion or something as this was the simplest but most efficient process I’ve ever had. Secondly If I may proceed, Carlos was just purely genuine and gave me such an experience with his customer service! He definitely brings a great vibe to the store and is a great help. These guys are truly amazing and I recommend coming to this store to find Carlos and Brian! THEY’RE AMAZING 11/10
