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March 2024 by Whitney Wilson
We made a reservation for 5:30 so we could attend a 7:30 show at the Fox down the street. On our reservation, we noted dietary restrictions, and the hostess was somewhat rude about them. After reviewing our reservation, she told us it would take at least two hours for us to eat, which is very different than what is stated on the website. The restaurant was virtually empty. We wound up leaving before we could even sit down.Vegetarian options: Not accommodatingDietary restrictions: Not accommodating
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March 2024 by Sue Rosseel
We went before a show at the Fox. There was an employee that stood on a table to put a wood piece in to separate two larger tables. We'll, his feet were on the table yet he never cleaned it before they sat the party. Too me, that is totally disgusting and
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March 2024 by Erik Ramirez
Great place to go for couples or a nice sit down for a small group. Food was great and the experience added to the charm. I can definitely confirm that the Coq Au Vin added a great flavor to all the food. Highly recommend.
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March 2024 by Kathryn
I’ve been here before and usually the service is good. I am also an extremely patient person and I am very understanding (I’ve worked the food business before, I know how difficult it can be). But I went last week and experienced something completely different unfortunately. I noticed another review mentioning a waiter that was “sweating bullets”. Pretty sure I had the same guy. Nothing against him at all, I figured he was having a long/rough day, I totally understood. What really irked me was the managers tone to us after a mix up. We had repeated to the waiter what cheese we wanted 3 separate times. Which is totally okay. The waiter ended up making the wrong cheese, in which i had VERY KINDLY asked if it was the correct cheese. He realized his mistake and said that he thought he heard something else. Again, totally fine, mix ups happen. The waiter put the original pot to the side while he made the new one. Not sure why he didn’t just take it back after he was done making the new pot. But the manager comes over maybe 5ish minutes laters and says, “Let me take that from yall otherwise you’ll get charged twice” and we say oh yeah totally fine. and he continues to say “You wouldn’t want to be charged twice, right?”. I could be POSSIBLY misinterpreting this. But it felt kind of snarky. As if we had purposefully told the waiter that he made a mistake so we could get double what we actually were paying for. To the manager, apologies if this was misinterpreted, possibly work on how this could be said?
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March 2024 by Osi Menji
We loved our anniversary dinner, started off not so great due to hostess at the door, she was very unpleasantly rude. The dinner went great tho, the server made a big difference. The chocolate strawberries we got from them were really good. We will comeback
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March 2024 by BDon
The dinner and ambiance at the Melting Pot was great. My girlfriend loved the intimate table seating as well as the first and last course of the four course experience. I personally loved the first and fourth courses. I would have loved to rate the establishment a full five stars but we didn't get seated according to our reservation. We arrived to dinner fifteen minutes earlier than our scheduled reservation and the table wasn't ready which isn't a problem. Once our scheduled reservation time arrived we had to wait an additional 20-30 minutes prior to being seated. In which we were told we wouldn't be seated until we closed our tab at the bar. There should be some system in place to transfer your drinks to your table without causing delay. Otherwise we had a great time and would like to visit again.
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March 2024 by
One of the 2 burners on our table didn't work so one of our cheeses never melted and it took forever to sear our meat on that side. Our server didn't even mention that we never got to eat the cheese we ordered but it still showed on the bill. We were too tired to argue but definitely not happy with the service this time.
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February 2024 by Tux Shop Admin
If you’ve never been to a Melting Pot, you’re missing out. Service was excellent, food was on point! We’ve been to several of these throughout the country and this one did not disappoint. We love a night of fondue… highly recommend.
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February 2024 by Hallie Turner
This was genuinely the worst dining experience I have ever had. This is only my second ever Google Review, but I felt it was necessary to warn people. I first called to clarify which kind of reservation I would need to make, since it was my birthday and we were a group- but on the smaller side, and the lady on the phone was very rude- so much so I almost considered changing my plans. (I wish I had.) I made the reservation- well in advance, but when we got there, we only had one burner for our group of 4, even though all of their deals are for pairs. Then our waiter came to our table totally scattered and sweating bullets. At an hour into being there we still didn't have food or even our drinks. A different person who worked there came over chomping on a pretzel and asked with his mouth full what we were waiting on- to which we replied "All of our drinks, and our first round- the two cheese fondues." He disappeared, and we never saw him again. Then we finally get our drinks, and when he comes to melt the cheese, it takes him TWENTY minutes because he doesn't know how to work the burner. So we couldn't talk to eachother because he was leaning over our whole table that whole time... I was waiting for sweat to drop into our cheese. ? Then it finally melted and the second cheese one seemed to melt quicker. The meats and the chocolate fondue didn't happen much faster. And when he brought the plate over that said "Happy Birthday" on it, he didn't even know which one of us it went to, and then he literally tossed it on the table with the most uncaring "Happy Birthday" and walked off. Not to mention when we were leaving, I saw other tables of four for someones birthday- and those tables had two burners and they're little piece of cake actually had a lit candle in it. So all in all, the food was really not that great, the service was absolutely horrible, and we were there for FOUR HOURS. We watched three groups of people come, eat, and leave at the table across from us. We had more birthday plans for afterwards, but we were all too tired and stank of cheese. Luckily my friends are the absolute best and put up with it all for me and stayed in good spirits. But it was actually so terrible, and we paid a fortune. I remembered family and friends going here in the past and liking it, but whatever it used to be, it's not that anymore.
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February 2024 by
Went the The Melting Pot for my friend's birthday. I believe our server's name was Brian, and he was excellent. Super personal but also professional. The food was excellent and a great value for how much food we got.
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February 2024 by Emileigh Patterson
My husband and I did the ultimate romantic experience for two for our 14th wedding anniversary. It was so beautiful, candles and flower petals all over the table in a nice quite corner nook of the restaurant. As always the food was amazing and the desserts are always to die for and the fondue always slaps.
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February 2024 by Kristy Dempsey
I love this place. The service is impeccable. But the food is divine. I cannot say enough about the food. If you go you must enjoy the full 4 course experience, trust me, splurge and enjoy every morsel. I cannot wait to go
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February 2024 by Amanda Phimsoutham
I love this place. The experience is top notch every time. The food is great and I love the ambiance.
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February 2024 by Nicole Woody
My family and I absolutely love The Melting Pot. It has been our go to for all celebrations for years! We recently went to their little cupid event a couple of weeks ago and took our 6 year old. She had a blast! The food is always amazing, and we always love the service! Wisconsin trio and flaming turtle are always our go to favorites.
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February 2024 by
We did the before the show package after a matinee at the fox. Our service was phenomenal! My friend is gluten free, and they went above and beyond to make sure she was taken care of!
