-
October 2023 by M J.
Home Depot, Dallas Hwy, 30064shout out to employees Chanelll and Ethan - thank you for being helpful and providing great customer service,
-
September 2023 by Kiah R.
Had to grab something quick and happened to be at Ponce so I just ran across the street to get what I needed before heading home. It is your regular home depot, didn't have any issues and got in and out fairly quickly even though it was crowded.
-
September 2023 by Bill M.
Every once and a while people have to use the bathroom when in a store. I can't believe how crappy this store bathroom was when I tried to use it. The was a roll of toilet paper on the floor . I can't believe there was any paper covers for the toilet . I know this post sounds funny but come on !!!!!
-
August 2023 by Evelyn S.
Do NOT buy Home Depot if you need deliveryI've now had 4 attempts. First one, couldn't find a bldg that is an entire city block with 15 storefronts on main level of which they could name. They did attempt to call me but being over 2 hours before window- I missed at 6:30am. When I called back (less than 15 min after), they never answered. Home Depot customer service compounded problem by reassuring me that they were in neighborhood all morning and could come back but to be patient since they were working it in. I gave them specific directions which I had called an given tge day before too. Then texted & called driver with easy directions. 3.5 hrs later.... It's now 2:30 pm.... No truck. No answers. Customer service sends me to manager who was great but not grasp the urgency of needing washer/dryer after 2 months of nothing. Phil was great & discovered problems with order & moreover- prompting in website. We reschedule after ordering another expensive part. (12 hours dedicated to this delivery) 1 hr later- I walk out of competitors store with part & move up my delivery date... - agent rescheduled but didn't cancel my no return $105 part. A few days later... delivery window 3: Window 10-2 pm I thought perfect - finally. They even gave me app to track them. Great. 3:45 pm - they arriveDelivery guys were gold. Nice. Respectful. Worked diligently. Dryer.... However... brand new never even touched it and it has big problem- needs replaced... (7 hrs dedicated to delivery) Next morning.... Call customer service about dryer.. excellent rep.., we get everything set up for replacement/delivery. (1.5 hrs on phone) Monday.... I never received a call about delivery window but call customer service and hear 1-5 pm. I nearly cried. I knew how behind those guys were the other day and how hard they worked. There's no way was my first thought. 1 pm and check tracking app- 5 stops ahead of me. 2:45 pm - 4 stops ahead of me. 4:30 pm I gave up because dock closes at 5 pm. 5:30 pm driver calls to deliver which I can't get him in because they ignored building operations hours. SMH! (4 hrs dedicated to delivery) If your counting... I've spent over 24 hours being available for delivery for a washer dryer of which dryer never worked correctly. Tomorrow I will call and reschedule. How many hours is your shiny, expensive, new appliance worth? Can your sanity take being complete disregard of you and your time? Can I bill them for missed hours of work awaiting delivery? They obviously are grossly understaffed.
-
June 2023 by Brian M.
DO NOT ORDER DELIVERY FROM THIS LOCATION! If you read, as I wish I had, the reviews of delivery, you have been warned. I've wasted 3 days getting the run around on what was a simple delivery. They even have it marked as delivered and my card is charged. Calling any phone number has been useless and the Home Depot mothership just wants you to sort it out with the local store. I don't live anywhere close to this store and I have no idea why they have it sourced from here. Anyways, do yourself a huge favor and if you need anything that is specific to Home Depot that you can't get anywhere else. Go pick it up yourself.
-
May 2023 by Erica E.
When I moved recently and pulled my area rugs out of storage, they really needed some love in the form of a good cleaning. I thought that I'd do the makeover myself after being quoted some crazy prices, I don't mind a lil work! When I looked around online for a rug cleaner to rent, there were so many businesses that said they rented them so I started to compare prices. Well, when one business stated they offered rentals online but then said differently on the phone, I moved onto to Home Depot. Getting a team member online was easy and they quickly confirmed the ability to rent the cleaner and informed me that I could come right in.I was guided to the tool rental department (wayyy in the back) by a team member when I entered the store and hopped to it. The tool rental area is full of alllll sorts of pieces of equipment that I didn't even know were available for rent! If you're in a career needing heavy-duty tools, or if you're just working on some projects at home, you should definitely check them out. There were a few gentlemen in front of me in line but it seemed like only I was waiting only a minute or two before I was helped by a friendly team member. Pricing for the rug cleaner was extremely reasonable (And usually makes more sense when you rent for over 24hrs) but I wish solution was included lol. Oh well! Now, getting this in my coupe was a PAIN. I wish they offered some kind of cart or something, that sucker was heavier than me. Luckily, a nice gentleman who was outside saw a damsel in distress and helped me. *eyelash flutter*The rug cleaner was in great shape and worked like a dream. Totally worth every dime. (I just wish I could have had it delivered or picked up, but I am lazy. And weak.) When I returned the equipment 22 hours later, it was an incredibly smooth return. Will definitely look into them for any other equipment rentals I may need!
-
May 2023 by Roderick B.
Unfortunately my wonderful experience from my last review was followed by three horrible experiences. Today I needed to buy a lawnmower and asked customer service to send someone to help me on the aisle and no one ever came. Went and asked again for help and no one ever came. I finally went back to customer service and told the woman no one ever came and she argued with me,"She came to help you." I replied," No ma'am. No Home Depot employee ever came down the lawnmower aisle." She still argued. I said no and excused myself from the conversation and the store. This is exactly why the reviews for this store are so horrible. I really tried and hoped that the one employee that helped me the one time wasn't a one off situation but clearly it was. Very disappointed.
-
March 2023 by Dahshi M.
Despite the central location, this is not the Home Depot to come to if your need is time sensitive. Horribly understaffed and the shopping center parking lot is a hot mess 24/7. The plus sides are that the staff is nice and there is good inventory. But again if your need is time sensitive, drive the extra couple of miles to a place that's better staffed and better situated.
-
March 2023 by Stephanie H.
Just wanted to shout out to Ace Hardware for doing it right. HD and Lowes have been nothing but problems and frustrating recently. I am tired of complaining and have decided when companies get it right, I want to let people know. I was so pleasantly surprised with the service and care I got at ACE. Phillip is the manager at the Toco Hills location and is definitely doing something right! :). Instead of complaining to the other stores, I am wanting to add this post to their sites to remind people there are other choices :)
-
January 2023 by Kimberly M.
I made a purchase of a refrigerator on 1/14/2023 from Home Depot. I decided to use my debit card thinking if there were an issue; I could get a refund without any barriers. I made a major error in my expectation. I refused the appliance on 1/18/2023 due to it being damaged. I requested a refund on 1/18/2023 in the store, again in the store on 1/21/2023 and today 1/28/2023. I was told on 1/18/2023 that I would have to wait until the appliance was put in the system and returned to the vendor. Then I was told on 1/21/2023 that the transaction was still in pending status and would take three business days for me to get a refund. I went to another Home Depot store to obtain a status update and was told that the transaction was still in pending status and would be available for a refund on 1/25/2023, but wait until 1/26/2023 to make sure it has been posted for a refund. On 1/28/2023, I return to the store to request my refund of $951.88 and was advised the transaction is still in pending status. The process has been an extremely poor execution of customer service and a demonstration of how long can Home Depot show a complete disregard for the return of a customer's money? Do you think any customer could withhold payment of merchandise from Home Depot and walk out of their store? No, this would be a crime. I write this review as a warning to others who may be considering making a purchase of an appliance at Home Depot. They take your money quickly, but they are slow to return it.
-
January 2023 by Madison F.
They have a few really helpful employees but wow the rest are awful. Like how do you have a job awful. I spent thousands of dollars and was trying to ask a very important question about delivery. But do you want to talk to someone over the phone? They make it their goal to make you hang up. You try to out wait them? They'll answer the phone and leave it on the counter without talking to you in hopes you hang up. You persist? They will finally hang up on you. Happens every time without fail.
-
January 2023 by Mike B.
I should have read the reviews. I tried curbside pickup the first time today. Big mistake . I easily could have gone inside, found it and paid faster! I'm not even shopping here anymore after their billionaire owner said "all Americans are lazy", maybe pay them better and somebody here will start to hustle. Waited over 25 minutes till finally asked someone. He was really helpful but if I didn't ask I'd probably still be here.
-
November 2022 by Zeke H.
I consistently receive poor customer service at the Ponce de Leon store. Recently, I ordered a product online for pickup at the store. The employees at "Order Pickup" in the store behaved unprofessionally, loudly gossiping among themselves while largely ignoring my presence at the counter. When my order arrived, the box had been opened. I was not bothered by the opened box. I assumed my order had been inspected by a store employee. However, when I got home, I learned the product in the box was not the color I had ordered. In addition, the color didn't match the stated color on the box's label. After calling the store and speaking to "the manager", I was informed that the store is not responsible for the mixup and that I needed to make a return trip to the store for either a refund or to reorder the product. If I wanted the item to be picked up by the store, I would be charged $70+. When I asked did the store check the item to ensure it matched my order, I was told that I should have checked before leaving the store.
-
September 2022 by David B.
I only wish Lowes was closer. The biggest difference between the two is really customer service. The staff at this Home Depot aren't knowledgeable about the products and are so unhelpful when it comes to customer service. I have to load 50 bags of mulch by myself and they won't even let you pull your car to load from the stacks outside. They don't offer to help. They don't even have carts and when you ask for them they point in a general direction and say over there somewhere. I normally wouldn't complain but this is just a culmination of terrible service every time I go. And that's something that is completely fixable if you try.
-
August 2022 by Simon F.
Ordered garden table and bench set online for curbside side pick up. the wrong order was sent and this store loaded 3 benches instead of 2 benches and a table. I took the 3rd bench back and this store insisted I drove all the way home again to pick up the other 2 benches and bring them to the store before they would give me a refund for their error. Staff just shrugged their shoulders and clearly don't care. Home Depot's online store doesn't sync with retail stores and is a shambles. i won't be going to this store again
