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January 2024 by Minh Hua
Nice store and a great shipping experience. The staff were super helpful and knowledgeable. I got all my Christmas shopping done in 45 minutes, sitting on a chair sipping champagne.The chair could have been more comfortable but that's ok.
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December 2023 by Zindy Sangma
I had an amazing experience. Xavier helped me in finding a bag. He was very responsive through their text feature where he showed the bags I was looking for available at the store.
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November 2023 by Kimberley Miller
Thank you Xavier from Augusta for the stellar customer service that you provided on Friday evening. I enjoyed the visit, your suggestions, and the quick delivery that you facilitated for me. I purchased two pairs of flats, and one needed to be ordered. Well…you promised them on Wednesday, but they arrived several days early. Thank you so much! I look forward to my next visit. In the meantime thanks for making Atlanta your home. Be sure to get your hands on some retinols to keep your skin glowing. You are a treasure to Tory Burch.
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October 2023 by Kendall Curto
Save yourself a trip. This store is barely designer considering the surrounding stores (where they are so nice) and the sales associates are beyond rude. My leather bag of only two years old is tearing and when I asked the associate how to get it repaired, the other associate sneered that “we’ve never carried this bag” and the manager was too busy trying on clothes to assist. Trash product and trash service.
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October 2022 by Patrice Murray
If I could give no stars I would because this was the worst experience. As a loyal customer for many years to the company, I drove from over 2 hours to exchange a part of shoes that I order online for a bigger size only to experience the most dissatisfying service ever. I first the Lennox Mall location where a associate was extremely helpful and advised me that the Phipps Plaza (3500 Peachtree Rd, NE) would have the side I needed waiting for me to drive across the street. As I arrived I gave the sales woman information along with my information only for him to tell me I could not exchange the brand new unworn shoes for a half size larger. After not understanding why and I was just told to come here to exchange because this location had my size, I was so disappointed I just returned them which left me with a unpleasant feeling about the company. After working 20+ years in retail I knew this was unacceptable and could only be something the salesman at Phipps Plaza was just telling. They never have to worry about me shopping with him ever again. This was not the customer service I expected to receive after driving over 2 hours to shop for my birthday.
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January 2022 by Blaine N.
Do not buy any Christmas gifts at Tory Burch. I bought a couple of bags in early December for my wife, but she wasn't feeling one of the two, so I attempted to return it two weeks after that Christmas weekend, and they said they cannot accept it because it was beyond their exchange time limit of 30 days. The manager of the store actually suggested it would better if I shop in the store later in the month! What kind of holiday policy is that?
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October 2021 by Paulina A.
I love this Tory Burch store. The personal shoppers always provide personalized service and they even check on your satisfaction with your purchase after the sale. I have bought gorgeous leather bags, sandals and boots here. The quality of Tory Burch products is top notch and lasts for years. Always a positive and pleasant experience.
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September 2021 by MarilN McG
Loved the selection of Tory mechandise!
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July 2021 by Jasmine
Always great customer service whenever I enter the store. Great sales and beautiful products that last. The handbags are very detailed I love them all
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July 2021 by E Harris
I had a pleasant experience at the Tory Burch store. The staff was very friendly and helpful. They had everything I wanted in stock. I'm not sure why but I find most times with TB sandals, that I have to go up a half size to get the most comfortable fit. But they have a great selection at this store. You'll love it!
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May 2021 by Danielle Shelley
The customer service is too notch! She went the extra mile to FaceTime me because I was in a time crunch to make it to the airport to catch a flight and forgot my pair of heels at home. I am so impressed by her. She seriously made my day, and while they didn’t have my size in the style I wanted, she found the size at another store and they are shipping it to my hotel. Talk about amazing service! There aren’t many places and people that would go the extra mile to make the sale and just make the client happy. Love her, and love this store! Thank you!!
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April 2021 by nyjuah
Came in just to browse but ended up treating myself in the process ?.
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February 2021 by Danielle H.
Excellent customer experience. Absolutely love the precautions taken for each customer health safety. The sales associate was very helpful and insightful on the brand. My shopping experience was quick and efficient. I was able to purchase what I was seeking effortlessly.
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February 2021 by M Patron
Associate was extremely helpful, patient and persistent at getting our merchandise exchanged due to faulty merchandise. We may continue to shop there but stick to non jewelry related items.
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January 2021 by Melanie Gerardo
RUDE!!!!!I’m only putting 1 star, because unfortunately I can’t post a review without adding a star. The customer service is terrible! I spoke to, I believe his name was “Liam”. He even hung up the phone on me, three times. From the beginning of the conversation he was trying to brush me off instead of helping me. Tory Burch is not a cheap brand! This should not be the treatment given to any customer, especially to a customer who has bought more than 35 pairs of shoes.
