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May 2023 by Don Wells
Very disappointed.
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March 2023 by Tom Shields
These guys are the best if you ever need anything for pro audio or lighting this is the place to go
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November 2022 by Robert Brandsma
Wonderful place to buy your sound gear. Competitive prices for the market. More parking in the back.
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October 2022 by Kien Nguyen
Their website show in stock status, so I placed an order. I didn't get an email confirmation. They had to verify the credit card by asking me for ID, back and front of the card, fill out and sign an authorization work. But it turned out the item was actually in back order. I wonder if this website is a scam.
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June 2022 by Justin Porter
I purchased 3 Sanken Cos-11d mics and a few accessories all at once. I had them for 2 days before TWO broke at the connector. I called in to the store and was upset because I have never had cables break like this and supposedly these mics are very strong and can take a beating. I was informed by Kelly that he would get them repaired free of charge since it happened so quick, not to mention it was within 3 hours of using them on set. After sending the mics back, they called and said I now had to pay for the repair. Completely backing out of the promise and expectation that was made to me. I have spent THOUSANDS of dollars from Trew audio and I was genuinely upset that they went back against their word. Kelly handed me off to the manager Rob who basically told me to "F" Off. He never once apologized for Kelly promising me something that he had no business promising. He never once tried to make amends or save me as a loyal customer. Then after 25 minutes or so on the phone in a very snarky way he says "the repair is only 65$". ALL OF THIS FRUSTRATION for a 65 dollar repair. The point I make is that as a customer if your employee promises or assures a customer something, that word is bond. Discrediting my frustration, telling me to ask any "Professional" audio person (which is insulting since they assume I'm not a professional), and NOT standing behind your word as a business is upsetting and not good practice. I will NO LONGER host their product links on my Youtube, Tik Tok, or Instagram. This is why companies like B&H are the best. They understand how to take care of customers. They don't belittle them, and they acknowledge when they made a mistake and CORRECT IT! This order I am referencing was about $1400. A complete distrust and brand reputation RUINED over miscommunication from them and measly $65 repair. ROB- if you see this, as a manager you should ensure that ALL of your employees understand the processes and procedures and NEVER make promises that can't be kept. This will prevent any future upset customers. I will now take my business to Gotham Sound, Sweetwater, B&H and Adorama. I've never felt more disrespected and UNHEARD as a customer before in my life.
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May 2022 by Ginger Ralph
Lovely city
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April 2022 by Matt Hass
They used to be amazing. Their return policy, false advertising and items never being in stock has made this store irrelevant to bhphotovideo.com, location sound, etc.
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January 2022 by John Kramer
The only realiable place in Atlanta for short term pro audio RF rental. Have a 5 year relationship with them. Highly recommend.
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November 2021 by William Elliott
Great place, great folks working there.
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July 2020 by Johnny Nguyen
Best audio store! (I go to the Burbank, CA one.) They have a huge selection of all audio equipment you could ever dream of....AND GREAT SERVICE! If you don't want to wait in line for out-of-stock items at Guitar Center, or don't want to be led astray by non-expert BestBuy staff, or completely abandoned at Electronic Frys.....go to Trew Audio. Every time I have ever gone here or called over the phone, I was treated with the utmost respect and care. You always feel like the Queen of England walking into this place. There's a half-dozen sales people tripping over their feet to help you. One grabbing items, another one answering questions, another pulling out test gear from the back, and yet another to prepare your order for cashout. And EVERYBODY knows their stuff. Whatever random weird audio question or use scenario you have, they can tell you a hundred ways to get the job done. When I called them on the phone, I got passed around to 2-3 people but it's 2-3 people who all want to talk to me and help me with my issues. What about when they don't have an item? Ha...they can even custom make stuff for you (like they custom made a special cable for me). Anyway...this review was long overdue. I'm a big fan and can't wait to come back and recommend them to all my friends.
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June 2020 by Matthew Senter
Very helpful and answered all of my questions to the best of their ability.
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March 2020 by Lizzy Bamford
Trew Audio was a fantastic company to work with! They were able to work with students and a student budget and treated us as professionals. The communication was great and they were very helpful. Cant wait to work with them again!!
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February 2020 by Jerry Wolfe
Excellent set up, easy to navigate and a great staff of very friendly and knowledgeable people, highly recommended!!!
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December 2019 by Shawn Butler
Always helpful
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October 2019 by Andrew Dutton
Great when they call you back, not so great when they ignore you.
