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November 2023 by Maria Gonzales
AVOID THIS LOCATION AT ALL COSTS.CUSTOMER SERVICE BELOW PARI was told that homeless people sleep in trucks as they are not in a secured area. The first 2 trucks they offered for my rental smelled absolutely horrible and had a person's clothing in the front cab of the truck.I had an accident in thier parking lot and the staff did not help or have any concern for anyone's safety.This location is a poor representation of Uhaul's typically great customer service.
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November 2023 by M. O.
The CSR reps were friendly and personalble. I appreciate the friendly nature and attitude of your workers.
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November 2023 by Renata Silva
I work for a company that constantly rents trucks at this location and we also buy propane and the manager Danielle is one of the hardest working people I've ever met in my life! Whenever I arrive, even with many new employees, she is always working with speed and friendliness to make up for the inexperience of others. One of the oldest guy working at this place is also a great employee. Unfortunately I don't remember his name.
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November 2023 by Kanesha Broome
Worst experience ever no good customer service not even the manager. Scheduled a week in advance was called twice to pick up at a different location. The day of 6:00am I’m at U-Haul in a not so good part of town and no truck was reserved for me. It’s more I could type but with the poor service and uneducated people I dealt with I’m no longer going to support U-Haul ever again.
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November 2023 by Larrymond Nowell
Give the women that's up front their flowers they are excellent and great I think I will not go to another U-Haul besides this one here on Fulton Industrial only one thing I think they need to have to rent is the truck and then other than that they are excellent
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November 2023 by Sean Casey
Staff could not be less engaged- not necessarily unfriendly, just absolutely not anything. I felt like I shouldn't even be there trying to rent a truck.
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September 2023 by Clarence Moore
Upon returning the equipment, the young man in the lot screamed in an aggressive matter about not putting the trailer back where I pick it up from. I work in customer service as a manager, and it’s not an acceptable way to address customers. I proceeded to pull around and drop the trailer in the front. I’ve been coming to this location for several years on several occasions because I rent for my personal business; and this is the first time that I’ve ever had this problem.
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August 2023 by Pearl Black
The three women working the front counter represent the UHaul brand very well, I was certainly impressed. Each seem to know their job and worked in unison to serve each customer not just in the lobby, but also over the phone. I only saw one young guy working (he was a sweetheart) but the ladles clearly run the show. Professional exchange, great attitudes and knowledgeable about the products and services they provide.
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August 2023 by Marquitta Martin
Equipment is well maintained storages was air controlled. But the one guy Marlon ruins the whole vibe. He smelled like alcohol and was very rude.
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June 2023 by Meka F
Gave four stars due to the office that reserve the trucks didn’t pay attention to our request for the right size truck, nor the return time.Thanks to the lady that assisted us AT this we received great customer service . She adjusted what they screwed up the best she could.
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June 2023 by Dr. Àmanda Ducksworth
The Uhaul representatives where very knowledgeable and timely in their responses. I was able to secure the best size truck and products for our move.
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May 2023 by Infamousone
Clean location. Good selection of truck options. I found Myron to be very knowledgeable and provided solid customer service. Thank you Myron.
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April 2023 by Doc Moore
The truck was clean and I had no problems; however, customer service is my draw to a business and the customer service was outstanding. Fast, efficient, and respectful… the ladies were top notch inside and the young man was outside. It was raining but he did a great job.
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April 2023 by James Osanyinbi
I had an initial issue with the truck battery but it was resolved and I was back on the road. I like the customer service here and the large inventory of trucks. Danielle went above and beyond to make sure my moving trip was successful.
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March 2023 by AyanAuthentic
I was assisted by Jada Pearson and my experience couldn’t have been better! She was extremely polite, professional and personable. I’ve never rented a U-Haul before so I was naturally apprehensive about the process, but she made everything run very smooth for me! She answered my questions kindly and made me feel at ease during a very stressful move process! Thank you Jada!
