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December 2023 by Karter Karter
Easy rental process dirty in the back of it but overall good experience
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November 2023 by Jamie Lannom
The unprofessionalism at this shop is unreal. Getting talked to as if I needed a free rental because I had complaints about the THREE trucks I rode in the same day. One did not have a ramp and advised I was moving a washer and dryer. Had to drive back the next One needed oil so bad it was gonna blow and then a XL truck to move a washer and dryer only and I was charged gas and mileage for each trip back for the next truck.Very rude and smart mouth to the CUSTOMER PAYING. While being told I was getting the XL truck for the same price , I was charged for the LARGE truck that I was forced to take and all the miles while going back and fourth. Then the owner made a comment that I was trying to get a “freebie” from U-Haul as if I asked for all of this chaos.Communicate to helpYour customers for their individual needs that day instead of rushing people out because u were late to open. Service your trucks as needed so they won’t break down … and keep your word when u say I’ll give u a bigger truck for the same cost.Corporate will be notified as I feel very taken advantage of and takes to very disrespectful.
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October 2023 by Dee Jones
Pleasure to do business with this location. Lauren is such a sweetheart.Highly recommendChelsey
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October 2023 by Dina Deon
On Thursday, September 14th I rented a 20ft box truck for a 6 hour move. Once we started loading the truck, one of the movers noticed large lug nuts in the road and driveway. Turns out the back driver side tire only had 3 lug nuts in place, 2 had fallen off in front of the house. We called Uhaul who sent a mechanic out about an hour later, he told me he was go get new bolts and tighten them but we could continue loading, just not on the driver back side. Once he returned with the bolts, he told me they were stripped and unable to stay on the tire and that I needed to call Uhaul to have the truck towed to the next location to unload. It was 8pm by this time and the tow truck was 2 hours out so we had to wait until the next day. On Friday a type truck came to tow the Uhaul, about 1/2 mile into the drive he pulled beside the road out of fear the “tire might come out causing the Uhaul to flip over”. After nearly an hour of standing beside the road waiting on Uhaul to give a solution, tow truck driver #1 was told to unhook the Uhaul and tow truck # 2 would arrive within 2 hours. He did arrive closer to 9 to tow the truck. Saturday morning we finally unloaded the Uhaul and that bought it was towed back to the Uhaul dealership. I was charged $199 for the Uhaul l, I had to pay the moving company over $1,000 foot the time spent and changing moving dates twice because of a damaged, unsafe to drive rental truck. To date I still haven’t received my refund nor the $500 the manager Tiffany stated she would have reimbursed as soon as the receipt was sent, that promised was broken. I was told I didn’t have to pay anything for the rental yet the $199 has not been refunded. Thankfully I was less than 6 miles from the pick up location or I partially could have caused harm to myself or some other innocent person. One of the representatives told me it was my responsibility to make sure all lug nuts were on the truck prior to renting it, they took no responsibility for the dangers presented by doing business with them. I will never use a Uhaul again and share my story with everyone I can because clearly these trucks are not being maintained for safety.
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October 2023 by Brandon Amos
These are great people to do business with. Everyone was extremely professional and they cater to the needs of the customer. They care about the community and you couldn’t ask for more when it’s accompanied by great customer service.
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June 2023 by Jeteree Harris
Every time I've used this U-Haul service I've been overcharged! I recently used the truck for 2 days but was charged for 3 days. My mileage traveled was totally incorrect and I was charged for more miles than I used. I've had enough. This place is a rip-off! ??
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August 2022 by Ketiapvedrrrqaqqa wasssj. Plus2t
The man whose in there now has a messed up attitude I think they should fired him because we got into a arguing bad
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January 2022 by Deborah Mathews
Old National had a bigger truck at the last minute. Finished early.
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August 2020 by Ebony Sambula
Such a great family atmosphere!
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May 2020 by Lebron E
The owner was friendly, and the trucks were in decent shape. I was in a pinch so I went here, my experience was the normal urban metro atlanta experience. The young lighter lady cleaned the steering wheel and center console with her baby whipes to insure the truck was clean before I left. Home depot, Penske or Enterprise is more in my price range. In a pinch I'd go here again meaning if there is another crisis and it's the only thing open.
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July 2019 by Sherica Saul
Ms. Kwania, by far, gives the best customer service next to Chick-fil-A! I have furnished my whole house with Ms. Kwania. Now I am moving and I was also able to set up for her team to move the same furniture that I brought from her to my new location. She has anything you can ever want at extremely affordable prices. I never plan on giving my business to anyone else but her! I promise you, you will not be disappointed.
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June 2019 by Lynell Stephens
Thank you so much for the wonderful service I received! I definitely will return again 🙌 ðŸ˜
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December 2018 by Jerry King
Great service
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August 2017 by Carole Honeycutt
Two years in a row I've gone to this Uhaul dealership only to have them be closed unexpectedly and without notice. Last year they closed for Labor Day even though I had an appointment booked and confirmation for pick up. I thought I would give them another chance this year, and scheduled my weekend around my planned move and rallied moving help only to show up and have no one answer the door. Eventually I called in and was told that they had called in and were closed for the day. Not only had time and money been thrown away, I was also told that the guaranteed $50 credit was not applicable for if the particular truck that I had requested to be reserved wasn't available at the scheduled time that I had booked it for, even though the particular truck that I had requested to be reserved wasn't available at the scheduled time that I had booked it for. Highly do not recommend.
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November 2016 by Yasmeen Walton
Great customer service!
