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March 2024 by Jenna Lightstone
I do all my returns here and the team is always so helpful. Keila went above and beyond to help me out this morning. They are efficient and kind even when they are busy.
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December 2023 by Hallie Edwards
I was returning some bulky items to Amazon and ran into a snag with the instructions Amazon had sent me. Tate went above and beyond in helping me solve a stressful problem. She was super friendly and helpful! I hope Santa is good to her this year! Thank you, Tate!!!
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December 2023 by Virginia Chu
Disappointed service- paid $150 to send photos to grandmother in Asia and was told my US number could be used. I was never contacted and Yosef the store manager never left messages for me and my package has been returned after 3 weeks due to inability to deliver. I should have used a different service or been advised more properly by trained staff. They accepted a package and my money without cross checking the address. Even USPS does that.
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December 2023 by Randy Cartwright
I rarely write reviews, but these guys were killing it. I walked in on Cyber Monday with three different things to return. There was a line and they had me out of the store in less than five minutes. Very helpful. Great service.
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October 2023 by Lauren Wegman
Staff was so helpful. I had multiple things that I needed to do, and they were super efficient and helped me get to the best outcome
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October 2023 by Persistance D
Had a great experience with an employee named Kay at Store 5605. She was patient, pleasant & knowledgeable!
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October 2023 by First Last
Each time I come here, it's always a pleasurable experience. Today I worked with a woman named Kay and I was greeted by a really kind gentleman who opened the door for me. She was great to work with, personable, and answered my questions warmly. Highly recommend.
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October 2023 by Aubri Anderson
Bambi gave GREAT customer service to the entire store darn near by himself with long lines out to the door . Instead of having an attitude or being flustered he was handling business very pleasantly and with a smile on his face . He even helped cut the line down I saw twice by mentioning some self serve options. Great customer service !!!!!
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October 2023 by Brad Kramer
The Caroline St UPS store are the best. Friendly, Helpful, Fast. They make you feel like one of the family. Thanks team!
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September 2023 by Andrew Leipzig
SUPER FRIENDLY PEOPLE! Great UPS, they were so nice and kind and helped me a lot. Held on to my package for me as I passed through town. Lovely people.
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September 2023 by J Brown
Great service and convenient location. Came in today to return an Amazon package and ship some boxes. Highly recommended!
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August 2023 by Richelle TZ
Came in and asked how much it costs to get something notarized. They said $4/stamp. AFTER they notarize it, they tell me I have to pay another $2 for the witness, which was just another employee already working there. Don’t know if they are just making up fees, since my itemized receipt doesn’t even say these are notary fees. Receipt just list charges as “miscellaneous”
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July 2023 by Jessica Johnston
Don’t visit this location for passport photos. My photos were rejected from the passport processing facility due to their incorrect size. When I went back to request a refund for the incorrect photo dimensions I was met with significant and rude pushback from the staff.
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July 2023 by Stephanie Folsom
Poor service almost every time I’ve tried them. I keep thinking maybe I just went in on an off day but no! Can’t he. I’ve tried probably 10 times now. Never again.
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April 2023 by Raven Casey
Staff definitely needs to be retrained!! Friendly customer service is not their forte! I left & went to Fed Ex office, I never have an issue there!
