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October 2023 by Sally Shropshire
Donna was a great help in deciding what type of units would fit my business storage needs the most. She also was so pleasant and patient while setting my account up over the phone. I trust the units will be clean when I move things in and that my overall experience here will be great.
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July 2023 by Vince Smith
Dawn, the site manager is FANTASTIC! She is professional, helpful, understanding, and provides great guidance in using a storage facility. You won’t find a nicer professional with whom to do business. AND, the facility is clean, airy, and feels safe! So glad that I found USA STORAGE CENTER on Collier Rd in the Howell Mill Community Westside!
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June 2023 by Bill Trimble
Nice going in terrible going out. I'm getting this place two stars because I had a reasonably pleasant experience on the way in call center people were actually very helpful I had a good rate and I was able to get a small drive-up storage which is what I needed. I found the location convenient. The downsides are you have to read a disclosure that the area is not safe, and there are actual signs that say it's not safe to be there. I guess this is due to the potholes and the poor grading of the area I'm not sure.. My big issue is I gave notice in March told her I was going to get out at the end of March. I was told to vacate the premises and my code would no longer work after March 31st which I did. I was unaware that they continued to charge me for April and May. I was only able to get May refunded because she claimed they did a property walk ( lie) and I was still in my unit which was untrue. Now disputed with my credit card. Be sure someone sees you move out. Get something signed as this is one of those places that are real nice to you when you're moving in and real bad to you when you move out in my opinion.
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May 2023 by George Mean
The woman with the glasses working the front desk harassed me for being on location during business hours too long. I rent the place for my business. When i mentioned that other business owners use their units the same way within respect to the rules she claimed that i could only deal with her and that she was evicting me! She has to be the worse person I’ve ever dealt with in a professional setting
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October 2022 by Marvalynn Gates
I took a Friend to put their items. In storage. I was really impressed with the cleanest of the facility. I am moving soon and I will be using USA STORAGE CENTERS. I was also very impressed with Jamil North the maintenance manager. He was very helpful and professional.
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August 2022 by April Ambi
The women is RUDE, IMPATIENT AND HAS A NASTY ATTITUDE. Lol like do you understand I came to spend money!!??? I’ll be going ANYWHERE ELSE NOW. And this is not my 1st time having an encounter with her and being rude.
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August 2022 by Kyute Shoes
Don went over and beyond to ensure I had a pleasant experience with my move in. Thank you ??
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July 2022 by Jeannie Taylor
Had problem with online reservation and printing out the contraction. Gwen was very helpful with the process and got everything done for me. I rented outdoor unit and it was very clean. The outdoor facility itself is very clean and well kept. Very pleased with the unit and a friendly service.
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January 2022 by Lynda Bass Hamm
Great Service and Don was Always helpful! We rented 2 different times and would recommend USA Storage Centers in Tullahoma, TN!
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January 2022 by Keji J.
I really dislike this storage. I have been a customer for over a year now, they change your rent without any notice. They don't even try to give you heads up. Maybe you need to prepare for that. Then their prices don't add up to when I first came in there. Now they are so high even the richest person won't feel comfortable paying that. 200 for a 10x10 You must think you don't have competition. Then someone is only in the office when it's time to bill everyone, you can't even easily get a hold of anyone here. I'm gone, bye. Trust me their are cheaper options around this area. Run!
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November 2021 by Travis Davis
I chose this storage facility for one reason which was the price. I was originally going to go back to Public Space or some other major brand. Now that I’m at the facility the former property manager left abruptly and before he left and before I moved in he gave me another unit to move in rather than what was given to me online so no questions asked I went with it. Now that he’s gone and a new person (Dawn) is in his spot she’s trying to make me pay a higher rate than I originally agreed because she said it was given to me in error and I’ve now been there for 3 months. Since it’s not my fault I don’t think I should have to do either of those things and they should just call it a wash because of their screw up. Also I could have gone to a major brand who’s outdoor facility is clean where I don’t have to sweep trash and leaves from my unit door every time I visit, has pest control and me not have to treat the spiders and lizards that has ran from my unit when I let up the door, and at least have a phone number in their contact us section instead of typing a memo knowing that you won’t hear from anyone.They say the cheap way out isn’t always the best way out and I see what they mean by that because I should have kept my things at public storage or went to Extra Space instead.
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October 2021 by Lisa Light
Manager was AMAZING. So helpful and sweet. Wasn’t able to fix a wardrobe box in my car but thankful management was able to assist.me. They’re Low on supplies but very cleaned and friendly environment.
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September 2021 by Bruce Spratt
Rude, rude, rude. The person working at the counter was horrible. First, she made us wear masks but she did not wear a mask. Second she was condescending. Third, she said she would have a cart at the front door and she did not. Not a good experience at all. I believe the employee should get a job where she doesn't deal with customers. Rental space was nothing special.
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September 2021 by Rob Gentile
Amazing!!! The customer service is top notch! The manager she made a very stressful time in my life much easier.
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July 2021 by Henry Key
Needed a storage space quickly and this location was perfect. Eric Taylor was extremely helpful and took care of things in the most professional manner. The site was clean, secure, and easily accessible.
