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June 2025 by Kyra Gaunt Ph.D.
I am in ATL on business and needed to overnight a package for the fob for my car to avoid a tow while traveling. An unexpected bike race on my street back in NY state led me to this USPS. I took an Lyft from my hotel to the post office before heading to airport. The agent Shadequa Chanel was uncooperative. I let her know I was hard of hearing and had a Lyft waiting. I didn’t expect special treatment but she passive aggressively did everything within her power to make my visit very unpleasant as I was inconveniencing her. Even when no one else was there she acted as I was difficult. Then she tried to force me to wait longer to fill out the overnight form when a new customer entered during our transaction.
This didn’t have to be unpleasant and it was not busy. There was nothing unpleasant going on before me and I wasn’t unpleasant to her. Just asked about packaging to overnight my car key.
What happened to customer service! The post office shouldn’t be a battle royal. A little kindness goes a long way. Maybe she had a bad day, but I didn’t deserve to be disrespected with attitude and unnecessary delays.
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April 2025 by Lovely Tresa
Theives! Rude! Disrespectful!
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April 2025 by bianca banks
Horrible customer Service and supervisor does not do nothing. They gave her a job
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April 2025 by Grace Fu
Convinced and fast service!
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March 2025 by William Alger
Pictures off my mail have been taken, before they are supposed to be put in my po box.that means someone had my mail, my money .I'm giving yall 5 days to have my mail in the box, or?
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August 2024 by Shae Nicole
In all my years of living in Atlanta, I’ve never had an issue getting mail until I moved to this area, getting my mail delivered from this post office. My packages get delivered to the wrong mailbox & some mail doesn’t get delivered at all. & I have to hope and pray I find the neighbor that got it, & then that they’re honest about getting it & hand it over to me. I had to have the mailman meet me at my apt at least 3 times in the last year for him to find which mailbox he put a misdelivered package in, cause he didn’t put it mine. Then if/when I catch the mailman/lady to inquire about why something in my informed delivery that didn’t get delivered on the day it said it would, it’s always the same “lie” about it’s either a delay in the mail & to wait 7-10 days, or informed delivery shows what’s actually going to be delivered within 3-5 days. All these lies because they don’t want to say they misdelivered my mail. They’ve lost refund checks from businesses that they never delivered, had to search around the neighborhood for important PR packages, & sentimental mail from family several times in just the last year alone. It’s ridiculous - I just don’t understand it. Now I have to pay out extra money for a PO Box when I have a free mailbox. I don’t even want my PO Box here, I’d rather get it at the post office on Crown.
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August 2024 by Drew
Been several days and still have not received my certified mail. No note is being left on my door or mailbox. When I go to the hapeville usps they have no answer as to what is going on. They took my name and number down and was supposed to call me to update me on the status/whereabout of my mail but never got back to me. Worst service I have ever experienced
Update: This was the worst service I have ever received. The post office lost my mail and have not been able to retrieve it. This was certified mail so it should not have been left anywhere or misplaced. Extremely disappointed in the USPS service. I would never recommend USPS to anyone!
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June 2024 by Gatas Invertebradas
I made an appointment for passport services a week in advance. I went to my appointment, no clear signs of what to do (it was my first time) so I made the line. There were 5 customers in line and one being assisted. Finally, I get my turn. I walk up and let her know that I'm there for passport services. She stated that that ALL appointments for passport services were cancelled. She hands me a piece of paper with the address of the closest USPS that has passport services. I read it and it is all the way in Atlanta. That's a 45-60 minute drive from where I was with traffic. I get to the location and have a 2 hour wait because I was considered a walk-in.
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June 2024 by Krystle Roan
Rude employees. Do not expect them to open on time. They make their own hours.
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May 2024 by Catherine Bonet
I just have to say that the lady with the red hair is so sweet. She's always happy and has a smile on her face. I came when she was locking up for lunch and she still made time to help me and did it with a big smile on her face. This post office is definitely blessed to have her as an employee.
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March 2024 by Joaquin Pano
Sent a very expensive item from California via priority mail that was supposed to be delivered on the 10th and it's now the 20th and it still has not been delivered and there are no updates. Tried calling but no answer this is ridiculous! I've sent thousands of items and this is the only place that has ever lost one but according to the other reviews this is a very often occurrence here
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March 2024 by Deirdre Parker
Helpful but unpleasant. It's obvious they're not enjoying what there doing. There should be training on how to greet your customers.Without us there would be no you!
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February 2024 by QUINPG
Sent a very expensive item from California via priority mail that was supposed to be delivered on the 10th and it's now the 20th and it still has not been delivered and there are no updates. Tried calling but no answer this is ridiculous! I've sent thousands of items and this is the only place that has ever lost one but according to the other reviews this is a very often occurrence here
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February 2024 by Jenna Mobley
Every time I have come here in the past few months, the same woman is working at the counter and she is so knowledgeable, helpful, expedient, and pleasant. I will drive out of my way to come to this post office over any other one in Atlanta.
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February 2024 by gabriele pizzuti
Went there at 1230pm on a Wednesday. It was closed. Waited till 0100pm still closed. They are supposed to be open 9 to 5.
