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December 2023 by Denise Louise Manacop
This place is no longer in the mall.
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October 2023 by Michael Vecchio
This place isn't here anymore...
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April 2023 by Powerman Luke Cage
Great customer service
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February 2023 by Lawson Kelly
TJ went the extra mile to get this grandmother a new phone! What patience and kindness he showed me even when Other customers came in! Verizon is lucky to have such an employee!
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February 2023 by Lily Garcia
TJ is professional and knowledgeable about the products and services at this store. He is friendly and made my experience one to remember! Thanks so much TJ!
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January 2023 by Chase Neiswender
I purchased a new phone at this store in September of 2022. At the time of the purchase the employee working there told me I was eligible for an $800 dollar credit for the trade in. After getting the new phone, and receiving my first bill, I noticed the credit was not applied. I went to the store to see if they could fix this and the same employee told me I would not see it until my second bill. After the second bill came and the credit was still not applied I went back to the store. After speaking to Verizon and going to the back to the store several times, I found out the paperwork for the phone trade in was never processed properly. Corporate verizon would do nothing for me and told me I needed to figure it out at this store location. After going back and forth spending countless hours with 3-4 calls to corporate verizon and 8-10 trips back to this store (and paying 3 incorrect phone bills) they finally got in contact with verizon and said all they could offer me was a $400 credit. At this point I do not have the time to keep going back and forth any longer. Avoid this store at all cost and save your time by going to a corporate store from the start.
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December 2022 by Tre. The Cook
Today Brandon and TJ made my 1st Verizon experience one to remember! Their exact words were I want you to leave happy and able to make calls! After informing them about my recent phone and service. They made sure I was equipped with the best service and plan Before I left the store! If any one is reading this review, ask for one of these guys for any concerns and I promise you’ll leave a happy customer!!
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December 2022 by Megan A
TJ was phenomenal! We spent three hrs trying to get my upgrade together. Over the phone service was terrible but TJ patiently work through all the obstacles and now i have upgrade from a Xrs to 14 ! Im extremely happy! That young man deserves a raise! Truly great and customer service and was fully transparent about all the fees!
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December 2022 by Kita Grinage
My iPhone had a serious issue. I made the appointment at the Cumberland location and TJ assisted me. This young man is truly an iPhone expert and a professional. Thanks again TJ for your efficiency and making my experience seamless! ?
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December 2022 by Deirdre Tucker
Went into the store to inquire about upgrading my husband and my phone and adding a current line. TJ was professional, patient, and extremely helpful with everything! I usually try to handle these things online because of the hassle and poor customer service but TJ exceeded all our expectations from giving us details to performing the data transfers to the new phone and providing us with an update on our new line. Great associate and great customer service!
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October 2022 by alejandro carpentero
I had problem with settling up my phone , but Jazmine, Tj , and Brandon . Help me and kept me company at the Verizon Store. They did a fantastic job. Come to this location if you want your situation handle.
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September 2022 by Emily Brannon
TJ and Brendan were so helpful and got us all set with new phones!! Definitely will come back to the location.
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September 2022 by mamatha ratnam
TJ was excellent to work with. Due to system issues, we hopped from one retailer to another to replace a phone which required SIM card set up. We went to this Cumberland mall location and got introduced to TJ... he was very attentive, systematic. He recognized that we went thru circular efforts and was reassuring that everything will go fine. He accomplished this task within half hour. He also addresses the concern with my phone plan increasing and did the research AMD switched us to a plan that was $12 cheaper per month.Thank you TJ!!
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September 2022 by Trent House
Today Brandon and TJ made my 1st Verizon experience one to remember! Their exact words were I want you to leave happy and able to make calls! After informing them about my recent phone and service. They made sure I was equipped with the best service and plan Before I left the store! If any one is reading this review, ask for one of these guys for any concerns and I promise you’ll leave a happy customer!!
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September 2022 by Jane Lee
We've been to this store twice, both times to purchase cases and screen protectors for our iphones. Richard knows his products well, and took extra time to help us. You can tell he really loves his job. I highly recommend this Verizon store for all your cellphone needs!
