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January 2024 by RABBIT fatrabbit
This was a hot mess I took my coins which was only $20 in quarters that was rolled up perfectly I went to the counter on a Saturday waited patiently when I got to the tiller she was so rude and nasty told me that I could not cash my coins in because I didn't have an account but I called before I went they told me I didn't need an account they could only do $20 worth which was fine with me but the light skin lady heavy set that sits to the right was so rude and so nasty I doubt I come back I was going to open up an account because it's close to my house but no thank you
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October 2023 by Siedah King
You're not allowed in
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September 2023 by Kathy Tallini
why do they need to call the person who wrote me a $100 check to verify that they wrote it to me? im standing right in front of you with proper ID (2 forms) and my name is on the check.thats what happened to me yesterday.an overall 2 star rating for this branch is way too high.
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September 2023 by Kerry Hayes
Saturday morning, only 2 Tellers . I’ve been here for 40 minutes now and I still have 10 people in front of me. This is absolutely ridiculous. If the tellers quit all that joking and laughing with each other then maybe they can get us out quicker. I’m doing a business drop deposit and my store opens in 1 minute. And I have the keys to the door.Clearly you need to hire more people for Saturday and busy hours . Worst bank I’ve ever been to. I’m so glad this is not my personal bank .
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September 2023 by Gregory Richardson
They do not respect our business, or at least some of the employees do not care to do their jobs, or both.Went in to make a deposit. There were three open teller booths, but only one teller present. What started out as a line of 2 or 3 soon grew to a line of over 10, and then a line almost going out the door, because there was only one teller. The problem is that there seemed to be at least 2 other people just walking back and forth in the teller area. At one point, as the line swelled, one of the people who was not serving in the teller capacity, pulled the only teller available away from the teller booth, leaving no tellers to help the customers in line. This prompted some of the customers to exclaim "can we get some help out here?" No help arrived.Eventually, an employee, with green and blue hair, emerged from a side room. She moved to the teller area, even sat down at a teller booth, giving rise to hope that we would soon he helped. But that did not happen. Instead she got up from the booth and did what ever it was she needed to do behind the teller area (which seemed to involve those coin sleeves), and then left the teller area to retuen to whatever she had been doing before. A few moments later, she reemerged, and headed back to the teller area. Seeing her, several patrons inquired if she could help us, myself included. These inquiries were mostly ignored. But one customer's framing of the question did prompt a response. The exchange went something like this:Customer: Ms. What are you doing? Can you help some of us in line?Blue and Green Haired Employee: I'm minding my own business, that's what I'm doing.Why not?Eventually the sole teller returned, and then another woman emerged from far back area, and observing the line, the sole teller, and the other employees not helping, she opened another teller booth.Eventually I was helped and left the bank, the line having grown even further. On the way out, I saw one of the employees who had been walking back and forth to and from the teller area standing near the exit. I had a question about a banking product so I asked her about it. She was not a banker, and could not answer any of my questions. In and of itself, this would not be such a big deal, but it did beg the question, if she is not a teller, and she is not a banker....what is this woman's job at wellsfargo? Is standing by the door next to the security guard a position?All told, 45 minutes to make a deposit.On the way out the security guard asked how my day was going. The only response I could muster...."I bank at Wells Fargo. That's how my day is going."
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August 2023 by Tanya Brown
Slow. The money I received. Didn't look like money you would receive from a bank. Old wrinkled the money they received from other clients you will receive
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July 2023 by Cynthia H.
Customer service at this particular branch is very UNPROFESSIONAL. I experienced on July 11, 2024 from 11:30 am until 1:30 pm when I decided to leave without any customer service help from no one who were supposed to helping customers coming into the bank. This particular bank is located at 612 Lee Street-Westend Atlanta, Ga. The two guys that were supposed to be assisting people that came in for customer services did not assist me nor others because of no appointments. It's ridiculous that wellsfargo banking corporations would employ/hire people who really doesn't understand or exactly know what being a customer service representative is about. Those 2 at this branch doesn't. I wasted 2 hours of my time for nothing. Something needs to be fixed at the branch that's located at 612 Lee Street-Westend Atlanta Ga.
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June 2023 by Elliott A.
This is seriously the worst bank in all of Georgia. Rude, slow service by incompetent tellers and bank managers. I always dread coming to this branch. No one ever smiles in here and you are never treated with respect. You only get slow service and insulting suspicion.
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May 2023 by Jessica D
ATM is open on Saturdays, but this was my 2nd time going on a Saturday and the drive-thru teller was NOT open. Only come here Mon-Fri for Teller/Drive-athru assistance.
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May 2023 by Andre Cofer
We fault Upper management the reason why this bank the way it is you 5 windows and 1 teller the rest of the employees standing around may we just need to open an account somewhere else just look at there ratings I guess all they want is our money
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November 2022 by Elliott Inspace
Tremain the teller likes to interrogate people. I was offended when he asked me about a deposit to my account… when I inquired why he was asking me he told me that they like to verify everything. One of the reasons I don’t like banking here and why I plan on moving my account. But this branch in particular is the worst probably because it is in a predominantly black area and Wells Fargo is a historically racist bank.
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October 2022 by Miz Sevenoneeight
11 teller windows yet only two are staffed, 40 minute wait on line consistently and most patrons are elderly (with limited mobility) on any given day. Unacceptable to say the least… West End customers deserve better from Wells Fargo!
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October 2022 by S. L.
This Lee Street “Wells Fargo” Location Is Unprofessional & Has Lack of Employees at this Location.!!!This Wells Fargo location, sucked waayy before this Pandemic happened but has been extremely slacking with being in this Coronavirus COVID-19 Pandemic as well.!!! The employees at this bank ? will be behind the back off the counter having their own conversations, just hanging around, only having 2 bank tellers in the window, & only 1 bank teller in the (drive-thru) window.All of the other employees will be on the side of the 2 working bank tellers talking them (ki-ki, ha-ha) & the rest of the 5-6 other empty windows, will just stay empty. The other talking employees won’t even stop ? their conversations to even help out the other bank ? tellers their working.This location has go to do better, especially being that they’re the one bank open in that location area, since the one up the street shut down last year during the Pandemic.!
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April 2022 by Mike O'Kelly
Personal Banker Tari Daniel helped to close out accounts of my deceased parent and was very polite and efficient with the process. The off-duty APD police officer upon entrance was very kind and helped as if he were an employee of the bank. Thanks for the great service.
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April 2022 by Diamond Harris
the worst one you could ever go to. they move way too slow. no way i should’ve waited an entire hour just to cash my check. then it be tellers at the counter but don’t even help people. they just sit there. atleast go to the back if you not going to make the line go faster.
