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March 2024 by Greg C.
Kroger screwed up again, but has taken appropriate steps to correct. So I will raise this from a 1 to a 3
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February 2024 by Kevin W.
I live fairly close to this Kroger but this was my first visit. The parking lot is pretty small but I have never noticed a lot of cars here. This Kroger seems older and outdated. The lights are dimmer, the store is smaller, and the aisles narrower. I was still able to find a few good food selections. No complaints. They did not have any cashiers working. I had to go through self check out.
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October 2023 by Tatum R.
Needed to return some groceries, was told customer service attendant was on break for 20 minutes. Waited over an hour and asked where the employee was? They said she may have been stuck in traffic. Informed me no other employees could do returns. Absolutely horrible customer service. Choose literally any other grocery store.
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October 2023 by Anonymous P.
I found they stocked actual HAIRSPRAY in the cooking oil aisle! There's no excuse for this level of carelessness and it's dangerous!
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August 2023 by Jean F.
This store is very close to home so I drop by for my sweet fix every so often. Two weeks ago I picked up Tillamok ice cream, got home and it was awful, clearly thawed and refrozen...very crunchy/icy. I called to report that they should check the rest of the stock. the manager was very reluctant to give her name until she understood I was not looking for compensation. She said she would take care of the issue and thanked me for reporting. Today I head to the same Kroger for another container of Tillamok and it's also crunchy/icy. I again called, was disconnected, called back and no answer for 14 minutes (just curious how long they'd let the phone ring). I've reported to Tillamok and Kroger HQ - I am not sure I want to shop at this store going forward as they clearly do not care about the condition of product they sell.
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January 2023 by Venkata “alla deriva in mare” Maligireddy
I had to wait a long time to get a money order. It is more of a Kroger staffing issue than Western Union.
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September 2022 by Bebe Home
Please edit the hours of Customer Service please because it close at 7:00 pm.
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June 2022 by Patrick M.
Always has been gross! Produce is old. Meat and ground meat is always brown. I use it for convenience; otherwise, it is wor going to another store. This place is a Disgusting store! Then mens room is always in shambles. This time; all or the dispensers were knocked of the wall and I couldn't even get water to wash my hands, because the faucet was knocked off and wasn't working. This place is a s*** show. I tried to ask for help in the meat department, but the guy ignored me. Who wants bad meat anyway!? This one is the worst I've been to.
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January 2022 by Rose L.
I ask the clark at the deli in Krogers 3855 Buford hwy NE Atlanta for a 8 piece of baked chicken. She explained she couldn't sell the freshly cooked chicken. I could only by the chicken that was setting out for 3 hours. She could only sell the freshly cooked chicken in a meal. I looked at the real dried out potatoes and equally totally dried out mac and cheese. I could believe she was serious. I bought the meal to get the freshly cooked chicken. I paid $5.50 I realized I didn't get fork, spoon or a napkin. I went back and asked she said they only had a fork and nothing else. The services was horrible without out question horrible. The food was Awful. Sad
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December 2021 by Kevin C.
I used to live just down the street from this Kroger, and I walked a few times from my apartment to this store. I moved away from this area about three and a half years ago, but I came back to shop at the beginning of October. Parking is always available. However, people need to be alert because many of the drivers drive way too fast through the parking lot This Kroger is older, smaller and busy. Because it's busy, it has a high turnover of inventory. I found out years ago that this store has the freshest produce and breads. There are a lot of Hispanics that shop here, and the Hispanic aisles near the back middle of the store are stocks with a lot of Hispanic-related items. This store is not the best maintained, and the floors are dirty at times. I tended not to buy meats here, because they're generally more expensive. This was a plus, though, because once a week meats nearing the end of their "buy by" date were marked down. Of course, the customer would have to cook the meat within a couple of days after purchasing it. Employees are not very customer friendly, and the employees watching over the self-check out area act like customers going through that area are stealing items on their way out.
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October 2021 by President V.
Walmart is better - Kroger is for rejects. Dirty crusty Kroger. Management team very rude
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September 2021 by Doug G.
This Kroger is located at the intersection of Clairmont and Buford Highway. This is an older Kroger store that has the footprint to prove it! With that being said, it is certainly a dated store that is in need of a refresh to bring it up to the caliber of Kroger's that surround it around Atlanta! It is a smaller location, but it stays well stocked for the most part. Even with the size, I am still able to find all the staples I hit Kroger for. I have been to this location over the years for full grocery shops and one-off's and I always leave with what I need. Service is decent. I have never experienced exceptional service here, but have also never had a terrible experience. I find that they engage with you as much as needed and they keep it moving, which is fine for me. Parking is plentiful as this Kroger is essentially a stand alone location with the parking lot fully dedicated to them. There are two small businesses on the side of the plaza, but they aren't busy enough to complicate parking. I will say that the lot is in need of repair as well. Entry and exit into the parking lot is located on both Clairmont and Buford Highway in multiple locations. Be careful with both sides, as when the flow of traffic is moving it can be tough to make it out safely...my recommendation is always use the light on the Clairmont side. Overall, I am big Kroger fan and will visit this location when I am in the area and in need. I do hope for a major overhaul of this location as they are in a great spot!
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February 2021 by Amy H.
I don't know why I ever expect this location to ever step up their customer service game. There's a gentleman I've interacted w/ in the dairy section numerous times and he earns employee of the month every time! I'll get you his name. Very nice. Even when he's frantic busy helping 5 other people he will ask me if I had a few to wait he would come back and address me. Never has he passed the buck or said I don't know to my questions. He will run inside to find something for me if the shelf is out. That's right. Run! Not mosey. Unfortunately he's the only reason why this location even gets one star. The rest will tell me I don't know, or pretend they don't understand my questions. It's like no one cares in there. I never see management. The work environment is only as good as management is and it's quite apparent management doesn't care. The general attitude of workers is negative. I might get basic how are you's but god forbid I put someone out with my questions! When they were remodeling I was excited the store would get a face-lift like other locations. But no. Just a few new cases in produce and dairy. That's it. The same dingy place. I get in line with the cashiers instead of self service and the attitude is usually unresponsive and I'm made to feel like I'm inconveniencing them. I don't understand why upper management won't address these issues. I don't have these problems at the Chamblee Tucker location.
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July 2020 by Daniel B.
This Kroger is officially known as the Clairmont Kroger. It sits on both Clairmont Road and Buford Highway in the Skye Hill shopping plaza. This is an old Kroger. Grocery shopping here was like taking a step back in time. The inside of the store needs some updating. However, part of me was really into the old signage, paneling, trim, and flooring. It made our shopping experience fun because of the "retroness" of it all. Just take a look at my pictures.It wouldn't surprise me if this Kroger renovates soon or is renovated by the time you read this. Kroger stores in Atlanta proper have been renovating in recent years such as my neighborhood Kroger on Howell Mill Road: stores have always been fine to me. While not great, they're usually decently stocked with most everything you need/the essentials at good or reasonable prices. Generally, the produce sections could be better in terms of both selection and quality, but still, they're not bad. This Clairmont-BuHi location is no exception.Be sure to sign up for a free Kroger Plus Card to get discounts. I stopped carrying a physical card years ago and now just scan the bar code on my Kroger app at checkout.We picked up a bunch of groceries and personal care products here. Angel hair pasta, baguettes, mangoes, sweet potato, yogurt, tomato paste, paprika, mushrooms, blueberries, avocadoes, tomatoes, chickpeas, salad dressing, handsoap, body soap, and lotion. They had some of my favorite brands like Dial, Lever 2000, and Lubriderm. The former two were on sale. A small bottle of Dial handsoap was only a buck and a bottle of Lubriderm Intense Skin Repair lotion was $7.99. They carried some of our favorite food brands too like BRIANNAS dressing and Liberte yogurt (so good). A bottle of dressing was $3.39 and yogurt was $1.79 each. I would consider those "higher-end" food products.Our cashier Dana R was nice.I'd come back.
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March 2020 by Saeeda K.
KARL the "store manager" is the most incompetent, ghetto and useless waste of a "store manager" I've ever seen. It's no wonder I've purchased MULTIPLE rancid and EXPIRED products from this store. If you care about a store doing their JOB and not selling you garbage, don't shop here.
