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September 2025 by Garcia
cashier was extremely rude and apparently does not know the stores policy. i had to demand a return even though it hasn't been 30 days since i purchased a dress. cashier was lucky i didn't do anything more than demand a return.
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June 2025 by Stassi O
Lost my business because their employees have ZERO customer service. I came in at 7:46pm with store closing at 8pm and heard them talking sassy about how I need to hurry up. Nope. I’ll take my hard earned money elsewhere.
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May 2025 by Alexa Messer-Hart
Asked an associate for help with shoes as I need some for an upcoming wedding. Out of the 4 I asked for she said she had none in my size. I found some on display that were in my size but had scuffs. I asked if I could have a 10% discount since the shoes are scuffed on both heels in a way that can’t be cleaned. She didn’t bother to actually look before telling me no. I warned her if I find better shoes I will be returning these as I’m only getting them in a time crunch. The person seemed irritated from when I first ansked if they had shoes and something tells me they never looked for the shoes I asked in the first place
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May 2025 by Kristen DeLong
We had the best experience getting our girls their prom dresses SADE WAS AMAZING! Truly went above and beyond! She made my girls feel so comfortable and really helped them find everything that they needed! I WISH every person whom works in retail showed as much heart as she did. I highly recommend everyone go to her for all your dress needs! Before we even asked for help she was there she saw my girl come out in her pink dress and immediately was like YES THATS IT and my girl literally up she was noticed the store was busy and she still noticed! I don’t know who sees these but if it’s any of her bosses please give her the best kudos and a dang RAISE!
We was at the Macon Ga location!
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April 2025 by Brittany Mac
Always friendly service and they usually have good sales. The only thing is that I wish they'd clean the dressing room better.
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January 2025 by Jenny
I had one of the worst retail experiences at this location. When I tried to return something from online, the worker said it was outside of the return window even though it was still within 30 days of the delivery date versus the order date. I had to show my email as proof. The entire time, the two ladies were very rude and unprofessional. Neither of them really made eye contact with me. There was no, “how are you?”, “how can I help you?”, thank you’s or your welcomes when we said thank you before we left. As someone who has worked in retail, I expect the bare minimum as any customer would. Acting like they cared even a little bit or one smile would have been nice. This experience was uncomfortable from the beginning and it was very much mean girl energy from two grown adults.
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September 2024 by Tracy Hurst
We had a great experience at Windsor Cumberland Mall! Bethzy helped us and she was so patient as we debated which dress to buy. Asia checked us out and with a smile. We will be back!
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December 2023 by Rose Green
Surai, was an amazing stylist who helped me find a gorgeous gown!!!! Would definitely request her again!!!!!
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November 2023 by Ashlie Miller
Great selection of affordable formal dresses! Very friendly staff as well!
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September 2023 by Daralynn G.
I'm not sure why the overall rating is 5 stars , maybe I visited on a bad day . I hate ti cube this place 3 stars , but customer service counts as the bulk of any business . Let me star with the good first . Ever since I discovered Windsor , over 10 years ago , I have been hooked on this place . The prices are very reasonable for beautiful evening wear and accessories. Of course you can find jeans , odd tops and such , but I believe most people go for the beautiful gowns and part dresses . As a photographer, I'm always there in the hunt for a pretty gown for a client . Normally, I'm never disappointed. I was there about 5 days ago and let me tell you , I walked out with one of the prettiest gowns . In fact , I still have one of Windsor's gowns from about 4 years ago . I purchased it for a client . The compliments were endless . Now, for the bad ; customer service. If I had to call there and needed help over the phone , I wouldn't have come . The manager stood behind the counter with not even a glazed look on her face . It was a " get out of my face look ," whenever she'd look up . She barely gave me any acknowledgment that I was there . I couldn't figure her out . She was dry as a bone . No conversation, didn't offer to help or anything of the nature . She acted as she was consumed in a few sheets of papers she held in her hands as I asked her for help at least three times . She never responded. I left a dress on the counter as I looked at accessories, and once I was ready to check out , I told her three times ( as I just mention) I'm ready to check out . Finally , I went over to another young lady that walked up and I asked her if she could check me out . She responded, with a yes . I asked her if that woman was the manager and she quietly told me , yes. Ridiculous!! If she doesn't want to be there she needed to go home . If you're in the business of retail , your job is to sell me the items I was trying to purchase. Be aware if you go that to shop . The inventory is perfect for anyone whom wants quality looking items at a reasonable price . It isn't cheap looking items at all , but the prices are pretty fair to me . The most I've ever paid for a lovely unique looking gown was 200.00. I usually just keep them for my business . The manager can really ruin the companies reputation , but I found what I needed. One thing for sure if she's the only person working , I'll take my business elsewhere, because I don't beg people and pay them too .
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May 2023 by Dee Howard
Got my daughters 8th grade formal dress for a amazing price. Love this store
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March 2023 by Gear Review
Service with a snide. Well, just the snide really. Did you need assistance? You won’t get it here. Attitude, though? Yeah that being behind the counter has plenty of that to give and one of it is necessary or helpful.Let’s face it no one is shopping here because they have money to afford nice things, and apparently management has used that as an excuse to hire beings that act like hose beasts and clearly stole their outfits from homeless people. Like really, they’re down on their lick enough, stop wearing their clothes to a job that supposed to be professional fashion retail. You’re gross, and worse, you’re worthless.
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February 2023 by Carmesha Pearson
Sarah and Kris is the best. My daughter was headed to her military ball and everything that I need it was at another store they were great with assisting me to find the next location of what I need it very friendly outgoing and energetics…..
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February 2023 by Natasha Hadley
Just had to share this is the 3rd store i visited at cumberland mall. The staff here were the 1st to acknowledge my presence. Felicia was so helpful. I'll be back what a great sale!
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December 2022 by Keturah Naomi
I love shopping at this store! The best store ever
