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November 2023 by Nineteen Relics
Our room was clean, and the staff was friendly. The bed was super comfy! Great location. The indoor pool was cold and dirty. There is so much negative feedback about the pool, so I don't understand why nothing has been done about it. Also, check in was at 3 p.m. We got there close to 4 p.m. The line was so long to check in, and then we had to wait on our room to be cleaned. One elevator was out of order and the other sounded awful! Ice machine on our floor was out of order. Bathroom sink did not produce hot water. We didn't try the breakfast, but it smelled good. The room served it's purpose for one night, but I would not recommend a lengthy stay here.
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November 2023 by Jennifer Britt
Check in was at 3, we weren’t able to get into our room until 4:30 because of housekeeping. Only one set of elevators worked and it sounded like it was on its last leg. Also, when we got to the room it had a smell and a sticky patch on the floor. I have NEVER stayed anywhere like this before and never will again. The front desk staff were very friendly and very apologetic though.
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November 2023 by Homer
Average hotel room. The shower was nice, and the room was very clean or microwave. It was kind of broken but worked. The lobby was very nice and kept up. I was shocked to see a lobby like that.Noteworthy details: Right next to a Wendy's, a waffle house and a gas station.
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November 2023 by Angela Alexander
Check in was quick and easy. Customer Service was Excellent. The hotel lobby, room was clean. Breakfast buffet was good and had a variety of hot /cold items to choose from. Great location lots of shopping and restaurants nearby!
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October 2023 by portableicemaker
Good for a solo overnight trip to The Battery. The fixtures and decor could be updated. However, at one-third the cost of the competition inside The Battery, it's a fantastic value. Plus, there's a Waffle House right next door.
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October 2023 by Tyler
Only thing good about this place is the location. There are better hotels closer to the Roxy please look into those. The rooms here are dirty and cheap and half the amenities don't work. Breakfast is disgusting.
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October 2023 by Stacy K
Great service. Very close to the concert venue. Convenient parking. Check in as fast and easy. Breakfast was great. Would definitely stay there again.
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October 2023 by Sarah Medina
This is honestly one of the most disgusting hotels I have ever stayed at. The first room had no air conditioning and there were, what looked like, poop stains on the side of the mattress. The second room that they gave us had a bloody finger print on the wall and a lot of boogers smeared on the wall not to even mention the mounds of hair in the corners of the bathroom. stay away from this hotel at all costs.
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October 2023 by R J
I stayed on business at the hotel for one week. I had a room with a king size bed, full couch and a chair. My room was at the front of the hotel facing highway 285. Unfortunately with the location of my room and the spotlight for the parking lot outside the room, made sure the room stayed well lit throughout the night.This problem was solved by taping the curtains to the wall to prevent the light from coming in at all.The bed had a firm mattress. clean white Crisp sheets clean floors no dust.Bathroom was a tad small but was a five piece bathroom. Water pressure looks like medium but the water did get extremely hot which I appreciate. Fixtures were very nice.We utilize the conference room while here conducting business the only downfall is the amount of plugins available for computer use.While on brakes from our training seminar it would have been pleasant to have more outside benches. Side note this hotel is across from the braves stadium and a short easy walk to the game with a waffle house and a Wendy's within short walking distance as well.The staff was extremely friendly and helpful.Rooms: Decent size room for the price with a desk tauch king-size bed and chair to sit in.Walkability: Walkable to the braves stadium Wendy's indoor skydiving fun I guess station and waffle HouseFood & drinks: Breakfast consisted of eggs real sausage pancakes or waffles and a variety of oatmeal and grits.
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October 2023 by Alexis Dreher
I stayed here for three days. The hotel staff was so friendly and helpful. I had two separate reservations & they handle the transition smoothly. I didn’t have any crazy concerns but I know they would’ve handled them well if I did! One day I was rushing and couldn’t find my do not disturb sign. The associate at the front desk quickly said it was no problem she’d let them know I didn’t want service. When I came back I had an do not disturb sign on my door. Even the small things they handled well! Tub could use some updating & the cars get loud but great service! If you want less noise just request a room on the back side.
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October 2023 by Josh Reed
Honestly, our experience was solidly "OK." There were positives and negatives.First, on the positive side, the location was good for us. It seemed to be a relatively safe area with decent access to various parts of the Atlanta Metro. It allowed access to a lot of the attractions without spending hours in the car, while still being affordable and not having to pay for overnight parking. Additionally the breakfast was quite good for this class of hotel, with the options rotating a bit. It's not fine-dining, but if you can't find something you would would satisfy you, then you're probably being a bit picky and have trouble at a lot of hotels. Also, our room (which admittedly was on the top floor and away from the elevator) was pretty quiet as it relates to noise from the hallway or neighboring rooms. In general, the room seemed for the most part clean.On the negative side, the thermostat didn't seem to actually control the A/C unit in our room. It was constantly running even when turned to the "off" position. This didn't seem to cause too much issue for the first couple days (as the temperature was relatively close to what we set, and we assumed it just wasn't quite keeping up). On the last night, though it got quite cold in the room. We tried changing several things to no avail. Fortunately we like it a bit on the cold side to sleep anyway. The unit was also quite loud. Hopefully the thermostat control will be fixed for the next guests of the room.Another issue was that there was a street light not far from our window that the blackout shade still let in from the sides. Relatedly, all of the pillows were too thick for our family's liking, and the beds were OK but not great. Additionally, the indoor pool was super cold. So cold that my kids didn't stay in long (my wife and I decided to not get in at all), and they didn't want to go back after the first try, which is saying a lot. It seemed as if the heat pump was not working at all.All-in-all, it was definitely far from the worst hotel we've ever stayed in, but it also had decent room for improvement.
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September 2023 by Austin J
Cleanliness: Dirty towels with hair and dried snot, hair in toilet and shower, dried snot on bathroom door handleBed: hard, can feel the springs, pillows feel like a rolled up deflated pool chairRoom: musty smell, loud A/C, art barely on the walls, traffic loud and clear through the window and loud A/CFront desk lost our registration card and needed us to reregister on checkout, including driver's licenseOnly 1 working elevatorIce machine clearly leaking on 3rd floorHaving traveled across the country multiple times, I can confidently say this is one of the worst hotels I have stayed at. I didn't want to chance the free breakfastFood & drinks: Wendy's and Waffle House nearby
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September 2023 by Nayah Irvin
Never again. I never been to a hotel not even the most cheapest hotel ever and pulled the cover back and saw roaches. Yes roaches in the bed. I literally almost died. I just could not believe it. I will say when we went and told them they immediately tried to put us in another room. I declined , my husband was so sleepy he begged me can we try another room. He went to check out the other room and it smelt so bad like mold and mildew . We IMMEDIATELY LEFT and was refunded. Everyone has their own experience mine was very bad. Honest Truth .
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September 2023 by Tracy Porter
I will never stay at this hotel again, I checked in around 2am after a very long day, and needed a place sleep, which I paid almost $300 to check in. I was placed in room 202 which was a master suite. The room didn’t have AC, the guy came up from the front desk and attempted to fix the AC by replacing the batteries but that didn’t fix the issue. I told him that I was starting to feel sick being as though the room was very muggy and that I couldn’t breathe very well. He moved me directly across the hall in room 201 which I thought was a better location but this Room also didn’t have AC as well. So finally, I asked to speak to management, but no one was there at the time. He mentioned that he will let them know what had taken place and decided to put me in another room which was 212. Being as though I was there 2 days with no air you would think that management will allow me to stay for an extra night free of charge. I was told that they couldn’t do anything for me that they don’t do anything for free. This was so unprofessional and I paid my hard earned money.
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September 2023 by Shawn LaFave
I stayed at this location earlier this week for business. There was 2 people staying in the Double Queen room. The bed closest to the window was extremely cold because the air conditioner was huge on the inside of the room and looked like it was 2 feet into the room. The air just shot over the top of that bed.The carpet was nasty dirty in the room.Also, the right side elevator was not in service and was not marked as such.Then the front desk team member required me to sign a pre-charge for the room, which was not an issue, and then they tried to get me to sign a $50 deposit in addition to the room rate charge. I have never experienced that with any other hotel.I am not sure if all locations of the Wingate are similar and I do not plan to try them again.
