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March 2024 by y p
Wendy was awesome!!!Very, very helpful in helping me get my necklace sent off to be repaired. ?
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March 2024 by Lyane Foreman
I am personally giving this store 2 stars because 1 star is to low and 3 stars is way too high. We placed an order in store for two rings to have both sent out for sizing. From the manager to the sales associate both were lost. We never knew what was going on with shipment or TAT. We personally asked the sales associate to contact us when the rings came in. That didn't happen! We asked for pictures of the rings - That dosn't happen! My partner went up to this location and spoke to the manager regarding the rings - The male associate was clueless and when speaking to the manager about what was going on with the order. She had zero idea. I told my partner from Texas- if you get up there and they still provide you with the same type of Customer Service you've been getting for a whole week… cancel ❌ the order and we will go someplace else. This was the fastest purchase and return- .$1700+ on Monday… by the following week the order was canceled.I have never had an issue with Zales in over 20 years. I am a firm believer that it's this store and the leadership attached to this store. Use caution with ordering and do your own follow up from start to finish and place your expectations upfront.
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February 2024 by Charles Boomer
So going out again on a stroll with Mrs. Boomer we come across these 2 Bulova watches, Ms. Wendy, Lester helped us with these 2 purchases. Go over to Cumberland mall tell them the Boomers sent you. You will not be disappointed. Oh it’s Sunday
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February 2024 by Prime Pacoo
Would love to start by saying how great and impecable Sharon was! First day of looking for rings and she helped us find the perfect set , will be back for future purchases but more importantly for the genuine love & hospitality from all the employees .
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February 2024 by Dy
Great customer service!
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February 2024 by Alexx Blanks
Lisa was awesome, very informational
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January 2024 by Candice M. Briggs
Go see David!
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January 2024 by Petra Boyd
Dorian the assistant manager was very helpful and kind… I will definitely be back. Great customer service!!!!!
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December 2023 by Daniel Defoe
david was awesome!
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December 2023 by Briona Fields
Dorian is THE best! His incredible amount of patience and knowledge of the industry is phenomenal! He definitely saved my Christmas holiday!
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December 2023 by Jackson Renner
Came into this store trying to get a gift quickly for my fiancé. The employee was able to find exactly what I was looking for exactly my price range within minutes. Gold hoops that my fiancé has been wanting for some time now. Great service!Edit: the salesperson was Dorian
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December 2023 by Johnson Lakeisha
David was amazing!!! Not only did he help me find the perfect necklace for my husband for Christmas but he also helped me find his wedding band for our upcoming wedding. His personality is so warm and welcoming and he definitely knows quality. I will forever be a loyal customer because of David
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December 2023 by Noiyah Hall
David was very helpful, and knowledgeable!!! Answered every question we had about the different carat sizes. He helped my husband find another wedding band similar to the one he lost. Great customer service!
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December 2023 by Crysenith J Kirby
I had the absolute best experience at Zale’s. Sharon cleaned my late grandmother’s ring with the upmost care. The ring was aged and overdue for a cleaning. Sharon took her time to assure when I left, it was shining like the day my grandma bought it. Thank you so much Sharon and Zale’s for your phenomenal service. I have always bought my jewelry at Zale’s and looking forward to continuing my business with them.
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November 2023 by Paula Jean Exilier
I can cry if I can express to you how amazing the service was today! David helped me find my my dream wedding ring set after looking for over a year. The price was exactly what I was looking for and his service was the absolute best!! Great personality, patience and kindness. Ms. Sharon the store manager was amazing as well!! This is the store to find your forever ring. I will definitely come back for more pieces. 10 stars guys y’all rock.
