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October 2023 by Betsy Juhasz
Ok, I've shared before about this Alamo, and now again. Terrific! Again the cars are pristine clean, nice touch that they leave you extra sanitizing wipes. Also, their prices clearly beat all of the other rental companies. We will continue to use Alamo. Great job again!
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October 2023 by Nicole Aytes
Last night my husband and I took our friend to the Atlanta Airport so he could pick up his family (wife and two small children) who just traveled 18 hours from out of the country. They got a rental car from Alamo Rent A Car and were 20 minutes outside of Augusta, GA when the car smelled like something was burning and smoke filled the cabin through the air vents. When our friend checked under the hood, he realized that there was oil covering almost everything under the hood including the engine so the car was smoking. There was oil all under the car as well and when he checked the dipstick, he saw that there was almost no oil in the car and the coolant was below the minimum line. Fortunately, my husband and I were not far behind them and were able to meet them on the shoulder of an exit ramp on I-20. We called customer support multiple times and were given different information each time including that we needed to order an Uber or call highway patrol but that highway patrol would not be able to give them a ride or get a tow truck and if we did not go through a contracted tow company it would be at our expense. At one point we were also advised to leave the vehicle on the side of the road with the doors unlocked and that we could leave the vehicle there with full liability if anything happened to the vehicle. Each time were told that a tow truck would be out soon with one customer service representative telling us the tow truck would be there in 9 minutes when the truth was no tow service had even picked up for the service. We all spent hours waiting with the car for the tow truck in the hopes that we could have the issue resolved quickly. At 3 am we made the decision that I would drive the children and our friend's wife to their hotel and then drove back to wait with my husband and our friend for the tow truck. When I arrived at 5 am, my husband informed me that customer service advised that they leave the vehicle with the doors locked and the tow truck would be able to get the car because they had no ETA on when a tow truck would be able to get the vehicle. We arrived in Augusta where my husband and his friend were able to take a short nap before heading to the Augusta Airport to try and get a replacement rental car for our friend. My husband and his friend got to the airport at 8 am and it wasn't until 1pm that our friend was able to get a rental car. They were told that the company policy was that they could not give another rental car unless the original car was returned. When the situation was explained they said that the issue with the tow truck not coming was between us and the tow truck company and not Alamo. When asked to see this policy they were told that there was no physical copy they could show us and that it was a verbal policy given during training. Instead of being apologetic and trying to assist customers that were left stranded on the side of the road with small children for hours, the Augusta Alamo Rent A Car essentially blamed our friend for being in the position he is in. There was no accountability for the issue with the original vehicle, no accountability for the misinformation provided us throughout the night, and no accountability at the Augusta location for the lack of physical policy. Most importantly, nobody ever asked if everyone was okay and no sincere apology was ever given by the Atlanta Airport Alamo or by the Augusta Airport Alamo. We have been met with nothing but excuses and frustration at us for our concerns and for being stressed about the situation. This was the absolute worst experience I have ever had with a company and our friend and his family were put through unnecessary stress and hardship from both Alamo locations and the 24/7 customer support.
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May 2023 by Rich Juchnik
Worst Customer Service…We had a reservation for a vehicle…They gave it away. Could absolutely care less…. Left us basically stranded at Augusta Airport…Management wouldn’t even come out to speak directly with us…Renter beware!!!DON’T GET YOUR HOPES UP IF YOU RENT FROM THEM…On a better note.. BUDGET CAR RENTAL TO THE RESCUE!!!
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May 2023 by Lisa H20s
Lacking Customer service 100%Gave our reservation away...Could care less..Manager wouldn't even come out to talk to us...
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May 2023 by Kevin Williams
Such great service!! I checked in quickly and easily, and the lady helping me was so helpful.
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May 2023 by Cathy Kellogg
I had a really great experience last week thanks to Sheila. When it comes to car rentals, I get so nervous thanks to all the bad reviews online. I felt compelled to leave this one, because Sheila was truly a pleasure to work with. She gave me some solid advice on my one-way rental, which led me to save some money. Lord knows I always appreciate that!!
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March 2023 by Cassandra Stone
Easy drop off and pick up process at AGS! Thanks for always making my travels smooth!
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February 2023 by Cheyenne Manor
What a terrible company. I flew into town on Thursday evening and I made a reservation to pick up a rental on Friday morning. When I arrived at Alamo to pick up the rental they told me that they couldn't give me the car because I didn't make a reservation to pick up the car Thursday which was the day I flew into town. They said when you pay with a debit card, you MUST pick up the rental on the same day you fly into a city. I have never heard of that before. It wasn't on their website when I booked the reservation and it wasn't posted on any flyers at their desk when I went to the rental location. Furthermore, when I emailed the location manager about my concern she lied to me. And when I asked her to show me written documentation saying that we have to pick up the rental on the same day we fly into an airport she refused to answer the rest of my questions. She simply ignored the rest of my emails in hopes that I would forget what they had done to me. After waiting for two months for the manager to respond to my emails, I called the corporate office a few weeks ago. I was told that someone would call me but I still haven't heard anything back from them. Don't rent a car from this company! They will make up random rules and then ignore your questions about those rules. Take your money somewhere else!
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December 2022 by Amanda Bennett
I've never had the customer service experience with a rental car place until I came to Alamo!! Katelyn keep being the person you are and don't let anyone change that‼️ You just being a human being is what this world needs more of.
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December 2022 by Roxanne Williams
The vehicle was great and clean. The only problem was that it was electric and gas. It was not charged up, which we did not know. We never had one before. Great full for the roadside service and Alamo understanding why we ended up being late. Thank you Alamo for great service.
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August 2022 by Shant D.
Worst car rental company ever. Do not go there . I made rental reservation two days ahead of my need. And then I went to get my rental car they said I have to have a round trip flight so I can rent a car otherwise they have to freeze $400 on my credit car ( credit card only) they don't accept debit card. This is the most ridiculous thing ever. You are a car rental company , I live in the city and o need to rent a car for a day or two. You have to give me a car , that's what you do , that's why you opened the business to rent fees for people . You should put on your website, (car rentals for round trip passengers only . Residents of this city you go to hell you don't deserve rental car )
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April 2022 by Zak B
Aggressive counter staff attacked my wife and left her without a vehicle because she got tired of being treated like garbage and said a rude word. Try hiring people who don't act like this. And the $400 deposit is noted nowhere until you walk up. Which is insane.
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December 2021 by Matthew Woods
Booked a car through Priceline. When I got there they asked for a $400 deposit. That's outrageous. I went a couple of kiosks down and rented from Budget. Budget had a reasonable deposit.
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September 2021 by Melissa Mahabir
My vehicle was clean and ready when I arrived to pick it up. The staff at AGS was pleasant. There was a small ding in the windshield and corporate had no issue making a note on my account so there would be no issues. Always look for a coupon or sign up for an Alamo account for the nest rates.
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September 2021 by Shakish Holliday
Talk to you terrible customer service
