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January 2024 by Jessica Robyn
Even 1 star is 1 too many. I came in with a SIM card issue with my router, and plans to transfer 3 lines over from my provider, and add a new line to my existing 4 lines with AT&T. They wpuld have been 8 total lines with AT&T, with 2 new phone purchases. Bless their hearts. The customer service line as well as the store associate and manager couldn't figure it out. As a result, I canceled 3 of my 4 lines with AT&T. From the store, I called another provider and within 5 minutes they were shipping me a SIM card for my router. Do better.
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January 2024 by Jamir Carter
Great experience!
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January 2024 by Jackie Jack
The service was great Chandler is always very helpful
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December 2023 by Todd Sullivan
This only actual AT&T store in Augusta. If I would have went here originally I may have still been a customer. But after dealing what I was told was an actual store but was a reseller. My experience with the 800 customer service and even the fact that local management at the store had to tell the operator and walk them through how to do their job is why I’ve left after 2 days. Shout out to the manager for doing an astounding job. BZ!!
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November 2023 by Darlene Nope
Chandler & team solved an Apple phone watch activation. Two other ATT locations failed to get the watch activated. Chandler verified our bill’s. Accuracy. We recommend this location for excellent service from each employee on duty .
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November 2023 by Meeka Nicole
I Have Been When This Company For Quite Sometime Now It’s Always A GREAT Experience Until I Goes In And Runs Into The Most Rude Unhelpful Red Head Lady Name Tay Please Avoid Her If You Need Help In Anyway She Was Bullying Her Co Workers And Talking About The Customers Sooo Nasty Right In My Face Completely Distasteful She Definitely Has The WRONG Job I Just Have Been in Complete Shock !
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November 2023 by Donald Smith
Everthing wa great got the phone set up with all information that was on my old phone and also on my new I pad very happy
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October 2023 by Quinn B.
By far the worst AT&T store I have been to. Was in the store for an hour and received no help from staff on what should have been a very simple fix to an issue. Advice - avoid this location if you can.
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September 2023 by Michelle Johnson
Greg was awesome! Very helpful, explained everything and made sure i was happy before leaving. Anytime we have an issue with service we will be back to see him!
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September 2023 by Shay Sanford
My sister came in to find out about a replacement phone after hers was destroyed in a car accident. The young man seemed uninterested in assisting her after realizing he wouldn’t get a sell out of her. Not only is she dealing with the aftermath of her accident and surgery, your employee failed to properly assist or show compassion for her current condition. Please educate your employees on proper customer service whether a sell is involved or not as they are the face of your company.
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September 2023 by Patrick Simmons
Mark Hyers make my visit very smooth. He was very educated towards saxophones and quite helpful…
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September 2023 by reWards
Tay was extremely helpful, she was very knowledgeable and made the process streamlined and easy to understand. Thank you.
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July 2023 by Debora Dixon
Everett was the best. Polite, professional,and all around awesome! Will look for him again if I have to return.
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July 2023 by Poet Larkspur
Everette was amazing, attentive and all around a friendly guy. He was well informed on the details of plans, prices and was able to answer our questions clearly to our understanding.He listened to what we wanted and didn't make us feel rushed or pressured to do anything other than desired.We are very pleased with how ways this process was.THANK YOU EVERETTE!!!!!
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June 2023 by Brett DeHart
Thomas provided phenomenal service. Great experience. Good advice- make an appointment.
